Hilton Charlotte University Place
Reservations Manager
Hilton Charlotte University Place, Charlotte, North Carolina, United States, 28245
The Hilton Charlotte University Place has an exciting opportunity to join our hotel as a Reservations Manager. You will manage the property reservations system through the input of all reservation information. Ensures that rooms are properly reserved and accurate records are kept for forecasting purposes.
Responsibilities
Receives reservation requests from various sources: emails, telephone, correspondence with Sales/Catering Managers, and Front Office.
Corresponds via phone, email, and in person with group contacts to answer questions and handle special requests for group room blocks.
Secures room block arrangements from Sales/Catering and is responsible for input of group reservations, the setup of direct billing information, and proper routing.
Receives contracts detailing room allotments for conventions from Sales/Catering and feeds information into the property management system.
Inputs individual reservations into the property management system and completes all property‑required information including early check‑in/late check‑out, ADA requests, executive level assignments, and correct room types.
Controls the availability of rooms for sale in the PMS, ensuring the room inventory remains in balance.
Ensures that all required reports are completed and submitted in a timely manner.
Sends out rooming lists and pick‑up reports for requested groups.
Ensures all guests are served and questions are answered within an appropriate turnaround time before the end of the day.
Reviews/proofs all work before sending information out to clients and/or fellow team members.
Assists at the front desk when staffing needs and hotel business levels dictate.
Participates in required meetings as they occur.
Qualifications
Analytical and technical skills required along with a working knowledge of reservations and the front office.
Four‑year college degree or equivalent experience preferred.
Hilton certified (OnQ, RMS, FMS, etc).
Highly proficient with Excel, Word, PowerPoint, etc.
Excellent written and oral skills.
Compensation $50,000 per year
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Responsibilities
Receives reservation requests from various sources: emails, telephone, correspondence with Sales/Catering Managers, and Front Office.
Corresponds via phone, email, and in person with group contacts to answer questions and handle special requests for group room blocks.
Secures room block arrangements from Sales/Catering and is responsible for input of group reservations, the setup of direct billing information, and proper routing.
Receives contracts detailing room allotments for conventions from Sales/Catering and feeds information into the property management system.
Inputs individual reservations into the property management system and completes all property‑required information including early check‑in/late check‑out, ADA requests, executive level assignments, and correct room types.
Controls the availability of rooms for sale in the PMS, ensuring the room inventory remains in balance.
Ensures that all required reports are completed and submitted in a timely manner.
Sends out rooming lists and pick‑up reports for requested groups.
Ensures all guests are served and questions are answered within an appropriate turnaround time before the end of the day.
Reviews/proofs all work before sending information out to clients and/or fellow team members.
Assists at the front desk when staffing needs and hotel business levels dictate.
Participates in required meetings as they occur.
Qualifications
Analytical and technical skills required along with a working knowledge of reservations and the front office.
Four‑year college degree or equivalent experience preferred.
Hilton certified (OnQ, RMS, FMS, etc).
Highly proficient with Excel, Word, PowerPoint, etc.
Excellent written and oral skills.
Compensation $50,000 per year
#J-18808-Ljbffr