Springboard Hospitality
Night Audit - Element, AZ
Location: Element Sedona Hotel, Sedona, AZ
Springboard Hospitality is a premier third‑party hotel management company with over 30 years of experience. We transform lifestyle hotels across the United States and beyond. Our team is an independent mix of innovators, storytellers, tech entrepreneurs, and community leaders dedicated to delivering exceptional guest experiences.
Primary Mission Responsible for greeting and registering guests, providing excellent guest service, and settling the guest’s account upon completion of their stay. The night auditor normally works the 3rd front‑desk shift and may be asked to cover other shifts as needed.
Responsibilities
Register guests, making and modifying reservations, and assist with hotel operator/concierge duties.
Possess comprehensive knowledge of hotel features, services, room types, rates, packages, and daily operations.
Greet guests, anticipate needs, and respond promptly to maintain positive relations.
Process check‑in, collect payment, assign rooms, generate registration cards, and verify information.
Maintain guest history files and accurate accounting for each guest.
Handle overbooked or “walked” guests and provide room change accommodations.
Document all requests, complaints, or problems and resolve complaints to ensure satisfaction.
Keep work area organized and supplies stocked.
Secure assigned bank and maintain accuracy of contracted monies.
Communicate with previous shift to review follow‑up items.
Answer departmental telephone calls following property guidelines.
Process end‑of‑day reports.
Qualifications
1+ years of front desk/night audit experience in a hotel or hospitality‑related role.
Advanced computer skills (Microsoft Office, Outlook) and basic Excel, PowerPoint, Word.
Typing speed of 50 wpm or more; excellent written and verbal communication.
Bilingual fluency is a plus.
High school diploma or GED required; college degree preferred.
Ability to remain calm, positive, energetic, and service‑oriented.
Strong attention to detail, accuracy, and multitasking capability.
Proficiency with hotel management systems, preferably OPERA.
Valid driver's license and willingness to travel for hotel familiarization or content creation.
Team player capable of working under minimal supervision.
Proficient in Microsoft Office and basic arithmetic.
Understanding of confidentiality, discretion, and effective communication.
Other Expectations
Abide by payroll policies, procedures, and handbook conduct rules.
Demonstrate knowledge of all safety and security procedures.
Travel may be required for hotel familiarization and content creation.
Work hours primarily Monday‑Friday 8 AM‑5 PM PST; weekend or holiday work may occasionally be required.
Benefits Springboard offers a robust benefits package for employees working 20 hours/week or more, including:
Competitive base salary
PTO
Medical, dental, vision, life, and pet insurance
401(k) with matching
Costco membership
Bereavement leave
Management contract referral program
Education assistance
Employee rates at 35+ Springboard hotels
Monthly cell phone stipend and dry‑cleaning services
Hotel‑level executive bonus program
Retention bonuses and lead share program
Associate of the Month/Quarter and company‑wide Associate of the Year programs
Springboard Hospitality Core Values
CONNECTED – We are plugged into people, technology, and cutting‑edge culture.
INDEPENDENT – We are free‑thinkers who embrace diversity and innovation.
COLLABORATIVE – We believe the best solutions come from working hand‑in‑hand.
PERSONALIZED – We focus on authentic human connection and personalization for guests and owners.
DYNAMIC – We harness data to maximize return on investment.
Equal Employment Opportunity Statement OLS Hotels & Resorts LLC dba Springboard Hospitality is an equal opportunity employer. We prohibit discrimination based on race, color, sex, pregnancy, religion, marital status, national origin, disability, or any other protected characteristic. Reasonable accommodations are provided for qualified applicants with disabilities. We comply with all applicable federal, state, and local laws.
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Springboard Hospitality is a premier third‑party hotel management company with over 30 years of experience. We transform lifestyle hotels across the United States and beyond. Our team is an independent mix of innovators, storytellers, tech entrepreneurs, and community leaders dedicated to delivering exceptional guest experiences.
Primary Mission Responsible for greeting and registering guests, providing excellent guest service, and settling the guest’s account upon completion of their stay. The night auditor normally works the 3rd front‑desk shift and may be asked to cover other shifts as needed.
Responsibilities
Register guests, making and modifying reservations, and assist with hotel operator/concierge duties.
Possess comprehensive knowledge of hotel features, services, room types, rates, packages, and daily operations.
Greet guests, anticipate needs, and respond promptly to maintain positive relations.
Process check‑in, collect payment, assign rooms, generate registration cards, and verify information.
Maintain guest history files and accurate accounting for each guest.
Handle overbooked or “walked” guests and provide room change accommodations.
Document all requests, complaints, or problems and resolve complaints to ensure satisfaction.
Keep work area organized and supplies stocked.
Secure assigned bank and maintain accuracy of contracted monies.
Communicate with previous shift to review follow‑up items.
Answer departmental telephone calls following property guidelines.
Process end‑of‑day reports.
Qualifications
1+ years of front desk/night audit experience in a hotel or hospitality‑related role.
Advanced computer skills (Microsoft Office, Outlook) and basic Excel, PowerPoint, Word.
Typing speed of 50 wpm or more; excellent written and verbal communication.
Bilingual fluency is a plus.
High school diploma or GED required; college degree preferred.
Ability to remain calm, positive, energetic, and service‑oriented.
Strong attention to detail, accuracy, and multitasking capability.
Proficiency with hotel management systems, preferably OPERA.
Valid driver's license and willingness to travel for hotel familiarization or content creation.
Team player capable of working under minimal supervision.
Proficient in Microsoft Office and basic arithmetic.
Understanding of confidentiality, discretion, and effective communication.
Other Expectations
Abide by payroll policies, procedures, and handbook conduct rules.
Demonstrate knowledge of all safety and security procedures.
Travel may be required for hotel familiarization and content creation.
Work hours primarily Monday‑Friday 8 AM‑5 PM PST; weekend or holiday work may occasionally be required.
Benefits Springboard offers a robust benefits package for employees working 20 hours/week or more, including:
Competitive base salary
PTO
Medical, dental, vision, life, and pet insurance
401(k) with matching
Costco membership
Bereavement leave
Management contract referral program
Education assistance
Employee rates at 35+ Springboard hotels
Monthly cell phone stipend and dry‑cleaning services
Hotel‑level executive bonus program
Retention bonuses and lead share program
Associate of the Month/Quarter and company‑wide Associate of the Year programs
Springboard Hospitality Core Values
CONNECTED – We are plugged into people, technology, and cutting‑edge culture.
INDEPENDENT – We are free‑thinkers who embrace diversity and innovation.
COLLABORATIVE – We believe the best solutions come from working hand‑in‑hand.
PERSONALIZED – We focus on authentic human connection and personalization for guests and owners.
DYNAMIC – We harness data to maximize return on investment.
Equal Employment Opportunity Statement OLS Hotels & Resorts LLC dba Springboard Hospitality is an equal opportunity employer. We prohibit discrimination based on race, color, sex, pregnancy, religion, marital status, national origin, disability, or any other protected characteristic. Reasonable accommodations are provided for qualified applicants with disabilities. We comply with all applicable federal, state, and local laws.
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