CDW
Pipeline & Proposal/ Services Proposal - Ops Solution Advisor
CDW, Vernon Hills, Illinois, United States, 60061
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we value coworkers, not just employees.
Job Summary The Services Proposal Ops Solution Advisor acts as a strategic partner to Sales and Services leadership, ensuring operational excellence and alignment across service delivery. This role supports the presales lifecycle of services engagements, builds trusted relationships with stakeholders, resolves escalations, and contributes to continuous improvement initiatives that enhance customer satisfaction and business outcomes.
What You’ll Do
Serve as a liaison between Services, Sales, and CDW clients to support service delivery.
Consult with both the Sellers and Services teams on best practices to ensure that we achieve desired business outcomes.
Review and approve Statements of Work (SOWs) for compliance and risk management.
Resolve escalated customer service issues strategically and efficiently.
Deliver actionable insights to Sales and Services based on data analysis.
Develop trusted partnerships with Sales and Services.
Participate in tool and process improvement initiatives.
Communicate engagement methodology and best practices across teams.
Support the vision, goals, and strategies of Services Operations.
What We Expect Of You
Bachelor’s Degree and 1 year of experience in Services Operations, Project Management, Risk Management or a related field, OR 5 years of experience in the same area without a degree.
Strong leadership and collaboration skills.
Excellent written and verbal communication skills.
Ability to thrive in a dynamic, fast‑paced environment.
Ability to tailor communication to different audiences and influence effectively.
Skill in turning data into actionable insights for leadership.
Experience with Professional Services Automation tools (preferred).
Experience implementing process improvement projects (preferred).
Familiarity with Power BI and Excel dashboard creation (preferred).
Pay Range & Benefits Pay range: $68,000 - $90,000, depending on experience and skill set. Benefits overview: https://cdw.benefit-info.com/. Salary ranges may be subject to geographic differentials.
Company Overview CDW is a leading multi‑brand provider of information technology solutions to business, government, education, and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers navigate an increasingly complex IT market and maximize return on their technology investments.
Equal Opportunity Employer CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by state and local law.
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Job Summary The Services Proposal Ops Solution Advisor acts as a strategic partner to Sales and Services leadership, ensuring operational excellence and alignment across service delivery. This role supports the presales lifecycle of services engagements, builds trusted relationships with stakeholders, resolves escalations, and contributes to continuous improvement initiatives that enhance customer satisfaction and business outcomes.
What You’ll Do
Serve as a liaison between Services, Sales, and CDW clients to support service delivery.
Consult with both the Sellers and Services teams on best practices to ensure that we achieve desired business outcomes.
Review and approve Statements of Work (SOWs) for compliance and risk management.
Resolve escalated customer service issues strategically and efficiently.
Deliver actionable insights to Sales and Services based on data analysis.
Develop trusted partnerships with Sales and Services.
Participate in tool and process improvement initiatives.
Communicate engagement methodology and best practices across teams.
Support the vision, goals, and strategies of Services Operations.
What We Expect Of You
Bachelor’s Degree and 1 year of experience in Services Operations, Project Management, Risk Management or a related field, OR 5 years of experience in the same area without a degree.
Strong leadership and collaboration skills.
Excellent written and verbal communication skills.
Ability to thrive in a dynamic, fast‑paced environment.
Ability to tailor communication to different audiences and influence effectively.
Skill in turning data into actionable insights for leadership.
Experience with Professional Services Automation tools (preferred).
Experience implementing process improvement projects (preferred).
Familiarity with Power BI and Excel dashboard creation (preferred).
Pay Range & Benefits Pay range: $68,000 - $90,000, depending on experience and skill set. Benefits overview: https://cdw.benefit-info.com/. Salary ranges may be subject to geographic differentials.
Company Overview CDW is a leading multi‑brand provider of information technology solutions to business, government, education, and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers navigate an increasingly complex IT market and maximize return on their technology investments.
Equal Opportunity Employer CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by state and local law.
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