Heartland Veterinary Partners
Client Service Representative at The Sound Cat Veterinary Hospital
Heartland Veterinary Partners, Wilmington, North Carolina, United States, 28412
Client Service Representative at The Sound Cat Veterinary Hospital
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Pay Base pay range: $13.00/hr - $15.00/hr
Practice The Sound Cat was a vision that came to life in 2006. The mission to provide top-quality feline healthcare founded The Sound Cat Veterinary Hospital. Beyond the state-of-the-art medical facility, the Sound Cat team provides various feline-only wellness, surgical, diagnostic, and specialty veterinary services.
We Are AAHA Accredited. Meaning Our Practice Coincides With The Highest Standards Of Veterinary Medicine. Our Hospital Is Spacious, Well Maintained, And Always Equipped To Provide Patients With The Best Wellness, Diagnostic, And Surgical Care. Everyday We Utilize Equipment Such As:
Digital radiology
Ultrasound
Full in-house laboratory
Surgical suite with laser equipment, anesthesia system, and heating system
Dental suite
Tonopen and Digital Retinal Imaging
Endoscopy and Rhinoscopy
More About The Role Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Competencies
Patience & Compassion: Remaining professional while still making doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to others’ ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of doctors and sometimes patient owners. Picking up the needs of doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s), and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and doctor preferences and ensures appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements / Qualifications
Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Veterinary Services
Referrals increase your chances of interviewing at Heartland Veterinary Partners by 2x
Get notified about new Client Services Representative jobs in Wilmington, NC.
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Get AI-powered advice on this job and more exclusive features.
Pay Base pay range: $13.00/hr - $15.00/hr
Practice The Sound Cat was a vision that came to life in 2006. The mission to provide top-quality feline healthcare founded The Sound Cat Veterinary Hospital. Beyond the state-of-the-art medical facility, the Sound Cat team provides various feline-only wellness, surgical, diagnostic, and specialty veterinary services.
We Are AAHA Accredited. Meaning Our Practice Coincides With The Highest Standards Of Veterinary Medicine. Our Hospital Is Spacious, Well Maintained, And Always Equipped To Provide Patients With The Best Wellness, Diagnostic, And Surgical Care. Everyday We Utilize Equipment Such As:
Digital radiology
Ultrasound
Full in-house laboratory
Surgical suite with laser equipment, anesthesia system, and heating system
Dental suite
Tonopen and Digital Retinal Imaging
Endoscopy and Rhinoscopy
More About The Role Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Competencies
Patience & Compassion: Remaining professional while still making doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to others’ ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of doctors and sometimes patient owners. Picking up the needs of doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s), and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and doctor preferences and ensures appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements / Qualifications
Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Veterinary Services
Referrals increase your chances of interviewing at Heartland Veterinary Partners by 2x
Get notified about new Client Services Representative jobs in Wilmington, NC.
#J-18808-Ljbffr