City of Pacific Grove, CA
Police Services Technician
City of Pacific Grove, CA, Pacific Grove, California, United States, 93950
Salary :
$60,632.00 - $79,331.20 Annually Location :
Pacific Grove, CA Job Type:
Full-Time Job Number:
25/508-001/10SH Department:
Police Department (Non-Sworn) Opening Date:
10/29/2025 Closing Date:
11/16/2025 11:59 PM Pacific
Overview
Under basic supervision, provides clerical and technical assistance to Pacific Grove Police Department (PGPD) Officers; processes officer reports, enters and retrieves data in secure computer databases, performs records research, and provides information within scope of authority; participates in a variety of special projects as directed and perform a variety of tasks relative to assigned area of responsibility. Classification Description
As defined under the Americans with Disabilities Act, essential functions may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.
The following tasks are typical for positions in this classification. Any single position may not perform all of these tasks and/or may perform similar related tasks not listed here:
Performs clerical, technical, and administrative duties for the PGPD Records Unit, including officer assistance, data entry, record keeping, records research, and preparing and processing documents; performs duties in accordance with PGPD policy and procedures, and within scope of authority; duties may vary according to job assignment. Assists PGPD work group with administrative support, technical assignments, and office support functions; works independently in completing assignments, and makes appropriate decisions based on work experience and knowledge of City and PGPD policies and procedures. Respond to radio inquiries from officers in the field; obtain booking information from officers on persons arrested; electronically monitor in custody prisoners. Processes police reports and assists Officers with technical and legal documents; enters and validates reports and information into National Crime Information Center (NCIC), and California Law Enforcement Telecommunications System (CLETS) databases. Validates, searches, and verifies enforcement and legal information in the CLETS system. Provides information, instructions and assistance to the public and others having business with PGPD; assists customers with requests, applications, government forms, and other documents; answers questions and resolves issues within scope of authority, using knowledge of PGPD policies. Collects statistical data and compiles data for reports; receives and sends information to and from other agencies; maintains records and files; transcribes officer reports. Performs bookkeeping and accounting functions, and receives and tracks payments. Ensures that security protocols are followed, and all reports and paperwork are completed in a timely manner; updates, corrects, retrieves, and releases information according to procedures; reviews and releases edited PGPD records information. Responds to and resolves customer service issues in a courteous and respectful manner; resolves computer record errors and customer requests within scope of authority. May assist with the property and evidence room, Emergency Services Program, training system, and other special programs; verifies that PGPD procedures are followed and security standards are maintained. Attends meetings, and takes and transcribes notes. Supports the relationship between the City of Pacific Grove and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
Typical Qualifications
Education, Training and Experience Guidelines: High School Diploma or GED equivalent. One year experience in technical records management, preferred; OR an equivalent combination of education, training, and experience.
Knowledge of:
Procedures for the management of official documents. Principles and practices of confidential records management, and file maintenance. Business computers, and specialized software applications for police records systems.
Skill in:
Dealing tactfully and courteously with the public. Following and enforcing verbal and written instructions and procedures. Establishing and maintaining cooperative working relationships with co-workers. Communicating effectively verbally and in writing.
Ability to Learn:
City policies and procedures. Policies, rules and regulations governing the conduct and safety of police records programs. NCIC and CLETS quality and security standards for police records and Federal and state rules and regulations. Standards and protocols for release of confidential information. The ability to communicate the above standards and policies.
Supplemental Information
LICENSE AND CERTIFICATION REQUIREMENTS: A valid California State Driver's License may be required. Ability to obtain Terminal Operator Certification for access to NCIC/CLETS within 6 months of employment.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment.
TESTING AND ORAL BOARD INFORMATION: Written Exam Wednesday, November 19, 2025, from 10am - Noon Oral Boards Tentatively Scheduled for Wednesday, December 3, 2025 Full-time employees are eligible for all benefits listed below. Less than full-time employees may be eligible for pro-rated benefits depending on the bi-weekly hours worked.
Health Insurance: Medical, dental and vision insurance coverage offered to employees and dependents. Life Insurance: $75,000 death benefit Supplemental Short Term and Long Term Disability Plans Participation in State Disability Insurance Holidays: Paid Holidays and floating holidays Paid Time Off (PTO) Flexible Spending Accounts: Voluntary health care or dependent care flexible spending accounts. PERS Retirement: Employer/Employee shared contributions. Deferred Compensation Plan: Voluntary participation in a 457 deferred compensation plan. Up to $50 per month employer match. Employee Assistance Program (EAP) The City does not participate in Social Security except for the mandatory Medicare Program. Benefits are subject to change and do not constitute a contract. 01
Do you posses a high school diploma or equivalent?
Yes No
02
Are you able to furnish a valid California Class C driver's license and recent satisfactory DMV driving record at the time of selection interview?
Yes No
03
This position is required to work a flexible work schedule. Are you willing to work a variety of shifts, to include holidays, weekends, and overtime?
Yes No
04
What is your highest level of education?
High School Diploma or GED Some College Associates Degree Bachelor's Degree Master's Degree or Higher
Required Question
$60,632.00 - $79,331.20 Annually Location :
Pacific Grove, CA Job Type:
Full-Time Job Number:
25/508-001/10SH Department:
Police Department (Non-Sworn) Opening Date:
10/29/2025 Closing Date:
11/16/2025 11:59 PM Pacific
Overview
Under basic supervision, provides clerical and technical assistance to Pacific Grove Police Department (PGPD) Officers; processes officer reports, enters and retrieves data in secure computer databases, performs records research, and provides information within scope of authority; participates in a variety of special projects as directed and perform a variety of tasks relative to assigned area of responsibility. Classification Description
As defined under the Americans with Disabilities Act, essential functions may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.
The following tasks are typical for positions in this classification. Any single position may not perform all of these tasks and/or may perform similar related tasks not listed here:
Performs clerical, technical, and administrative duties for the PGPD Records Unit, including officer assistance, data entry, record keeping, records research, and preparing and processing documents; performs duties in accordance with PGPD policy and procedures, and within scope of authority; duties may vary according to job assignment. Assists PGPD work group with administrative support, technical assignments, and office support functions; works independently in completing assignments, and makes appropriate decisions based on work experience and knowledge of City and PGPD policies and procedures. Respond to radio inquiries from officers in the field; obtain booking information from officers on persons arrested; electronically monitor in custody prisoners. Processes police reports and assists Officers with technical and legal documents; enters and validates reports and information into National Crime Information Center (NCIC), and California Law Enforcement Telecommunications System (CLETS) databases. Validates, searches, and verifies enforcement and legal information in the CLETS system. Provides information, instructions and assistance to the public and others having business with PGPD; assists customers with requests, applications, government forms, and other documents; answers questions and resolves issues within scope of authority, using knowledge of PGPD policies. Collects statistical data and compiles data for reports; receives and sends information to and from other agencies; maintains records and files; transcribes officer reports. Performs bookkeeping and accounting functions, and receives and tracks payments. Ensures that security protocols are followed, and all reports and paperwork are completed in a timely manner; updates, corrects, retrieves, and releases information according to procedures; reviews and releases edited PGPD records information. Responds to and resolves customer service issues in a courteous and respectful manner; resolves computer record errors and customer requests within scope of authority. May assist with the property and evidence room, Emergency Services Program, training system, and other special programs; verifies that PGPD procedures are followed and security standards are maintained. Attends meetings, and takes and transcribes notes. Supports the relationship between the City of Pacific Grove and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
Typical Qualifications
Education, Training and Experience Guidelines: High School Diploma or GED equivalent. One year experience in technical records management, preferred; OR an equivalent combination of education, training, and experience.
Knowledge of:
Procedures for the management of official documents. Principles and practices of confidential records management, and file maintenance. Business computers, and specialized software applications for police records systems.
Skill in:
Dealing tactfully and courteously with the public. Following and enforcing verbal and written instructions and procedures. Establishing and maintaining cooperative working relationships with co-workers. Communicating effectively verbally and in writing.
Ability to Learn:
City policies and procedures. Policies, rules and regulations governing the conduct and safety of police records programs. NCIC and CLETS quality and security standards for police records and Federal and state rules and regulations. Standards and protocols for release of confidential information. The ability to communicate the above standards and policies.
Supplemental Information
LICENSE AND CERTIFICATION REQUIREMENTS: A valid California State Driver's License may be required. Ability to obtain Terminal Operator Certification for access to NCIC/CLETS within 6 months of employment.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment.
TESTING AND ORAL BOARD INFORMATION: Written Exam Wednesday, November 19, 2025, from 10am - Noon Oral Boards Tentatively Scheduled for Wednesday, December 3, 2025 Full-time employees are eligible for all benefits listed below. Less than full-time employees may be eligible for pro-rated benefits depending on the bi-weekly hours worked.
Health Insurance: Medical, dental and vision insurance coverage offered to employees and dependents. Life Insurance: $75,000 death benefit Supplemental Short Term and Long Term Disability Plans Participation in State Disability Insurance Holidays: Paid Holidays and floating holidays Paid Time Off (PTO) Flexible Spending Accounts: Voluntary health care or dependent care flexible spending accounts. PERS Retirement: Employer/Employee shared contributions. Deferred Compensation Plan: Voluntary participation in a 457 deferred compensation plan. Up to $50 per month employer match. Employee Assistance Program (EAP) The City does not participate in Social Security except for the mandatory Medicare Program. Benefits are subject to change and do not constitute a contract. 01
Do you posses a high school diploma or equivalent?
Yes No
02
Are you able to furnish a valid California Class C driver's license and recent satisfactory DMV driving record at the time of selection interview?
Yes No
03
This position is required to work a flexible work schedule. Are you willing to work a variety of shifts, to include holidays, weekends, and overtime?
Yes No
04
What is your highest level of education?
High School Diploma or GED Some College Associates Degree Bachelor's Degree Master's Degree or Higher
Required Question