State of Florida
Working Title
TOLL SENIOR BUSINESS ANALYST - 55014051
Requisition No. 863806
Agency Department of Transportation
Pay Plan SES
Position Number 55014051
Salary $70,000.06
Posting Closing Date 10/30/2025
Job Posting Description State of Florida Department of Transportation - 857/Tolls Data Center. Pending Classification Update. Open Competitive. Selected Exempt Service. Full-Time. Contact Person: Alenda Baugh-Samuels. Contact Phone: 407-264-3559. Contact Email: alenda.baugh-samuels@dot.state.fl.us. Anticipated Bi-Weekly Salary: $2,692.31.
Mission The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.
Vision As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do Toll Senior Business Analyst/ Office of Toll Operations/Tolls Data Center. This position supports Toll Operations by identifying and addressing reporting needs across business units at operational, tactical, and strategic levels. It involves guiding teams on best practices in data reporting and analytics, including the use of AI and machine learning, and leading the planning and implementation of reporting projects to meet stakeholder requirements.
The Difference You Will Make Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.
Where You Will Work This position may be located at Florida’s Turnpike Enterprise/Office of Toll Operations - 7941 Glades Road Boca Raton, FL 33434 or at the Turnpike Headquarters N of I-4 on Turnpike, MP 263 Orlando, FL 32835.
Announced Salary $70,000.06
Your Specific Responsibilities Works with the different business units within Toll Operations to identify reporting needs at different business units within Toll Operations to collaborate on identifying reporting needs at operational, tactical, and strategic levels across various departments. Provides guidance to the different business units as to best practices, lessons learned, and opportunities to leverage advanced reporting and analytics capabilities, including machine learning and AI. Plans, develops, and implements reporting projects that fulfill business unit stakeholder reporting needs.
Works with the Business Intelligence technical team to structure and develop the appropriate implementation plan for the development of reports and dashboards for all areas of Toll Operations, including but not limited to the SunPass Program, Customer Service Operations, image review, transponder fulfillment, roadside systems, back-office, and transaction processing. Works with subject matter experts, technical teams, and tolls leadership to identify key performance indicators (KPIs) and other metrics that are relevant to each business area. Designs and develops actionable analytics, dashboards, and scorecards, presented to stakeholders as insightful data visualizations.
Identifies, designs, implements, and maintains reporting database schemas, views, tables, and other data structures that are needed to support reporting capabilities. Creates dataflows and data pipelines to automate the flow of data from the data source to the reporting platform.
Provides overall administration of the reporting platform and end user support. Configures the reporting platform ensuring all configuration adheres to Department policy regarding data security standards.
Develops and maintains the Toll Operations data catalog, data dictionary, and business glossary, ensuring all data assets are accurately documented. Provides visibility of available data assets to business users.
Provides training to the Business Intelligence user community. Conducts individual and small group training sessions with users to facilitate initial onboarding and ongoing development of user skills.
Serves in times of emergency to support state response efforts ensuring continuity of operations.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities Knowledge Of
the methods of data collection, interpretation, and analysis
relational database theory and technology
systems role-based access control and row-level security
Skills In
identifying, analyzing, and interpreting trends or patterns in complex data sets using Business Intelligence tools and Structured Query Language (SQL)
validating summary reports and data sets by inspecting detail data
Skilled in interpreting business rules and reviewing transactional data to ensure conformance
identifying occurrences of system anomalies
operations analysis
change control, change management, and quality assurance standards
Ability To
work closely with management to prioritize business and information tools
collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
conduct short- and long-range projects and tasks
plan, organize, and coordinate work assignmentswork in a multi-disciplinary environment
communicate technical information to non-technical audiences
establish and maintain effective working relationships with others
Other Job-Related Requirements Must remain available to work during off duty hours.
Benefits
Health insurance (over 90% employer paid)
$25,000 life insurance policy (100% employer paid)
Dental, vision and supplemental insurances
State of Florida retirement package
10 paid holidays a year
Generous vacation and sick leave
Career advancement opportunities
Tuition waiver for public college courses
A variety of training opportunities
Employee Assistance Program (EAP)
Special Requirements You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
Equal Employment Opportunity The Florida Department of Transportation values and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Research, Analyst, and Information Technology
Industries Government Administration
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Requisition No. 863806
Agency Department of Transportation
Pay Plan SES
Position Number 55014051
Salary $70,000.06
Posting Closing Date 10/30/2025
Job Posting Description State of Florida Department of Transportation - 857/Tolls Data Center. Pending Classification Update. Open Competitive. Selected Exempt Service. Full-Time. Contact Person: Alenda Baugh-Samuels. Contact Phone: 407-264-3559. Contact Email: alenda.baugh-samuels@dot.state.fl.us. Anticipated Bi-Weekly Salary: $2,692.31.
Mission The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.
Vision As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do Toll Senior Business Analyst/ Office of Toll Operations/Tolls Data Center. This position supports Toll Operations by identifying and addressing reporting needs across business units at operational, tactical, and strategic levels. It involves guiding teams on best practices in data reporting and analytics, including the use of AI and machine learning, and leading the planning and implementation of reporting projects to meet stakeholder requirements.
The Difference You Will Make Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.
Where You Will Work This position may be located at Florida’s Turnpike Enterprise/Office of Toll Operations - 7941 Glades Road Boca Raton, FL 33434 or at the Turnpike Headquarters N of I-4 on Turnpike, MP 263 Orlando, FL 32835.
Announced Salary $70,000.06
Your Specific Responsibilities Works with the different business units within Toll Operations to identify reporting needs at different business units within Toll Operations to collaborate on identifying reporting needs at operational, tactical, and strategic levels across various departments. Provides guidance to the different business units as to best practices, lessons learned, and opportunities to leverage advanced reporting and analytics capabilities, including machine learning and AI. Plans, develops, and implements reporting projects that fulfill business unit stakeholder reporting needs.
Works with the Business Intelligence technical team to structure and develop the appropriate implementation plan for the development of reports and dashboards for all areas of Toll Operations, including but not limited to the SunPass Program, Customer Service Operations, image review, transponder fulfillment, roadside systems, back-office, and transaction processing. Works with subject matter experts, technical teams, and tolls leadership to identify key performance indicators (KPIs) and other metrics that are relevant to each business area. Designs and develops actionable analytics, dashboards, and scorecards, presented to stakeholders as insightful data visualizations.
Identifies, designs, implements, and maintains reporting database schemas, views, tables, and other data structures that are needed to support reporting capabilities. Creates dataflows and data pipelines to automate the flow of data from the data source to the reporting platform.
Provides overall administration of the reporting platform and end user support. Configures the reporting platform ensuring all configuration adheres to Department policy regarding data security standards.
Develops and maintains the Toll Operations data catalog, data dictionary, and business glossary, ensuring all data assets are accurately documented. Provides visibility of available data assets to business users.
Provides training to the Business Intelligence user community. Conducts individual and small group training sessions with users to facilitate initial onboarding and ongoing development of user skills.
Serves in times of emergency to support state response efforts ensuring continuity of operations.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities Knowledge Of
the methods of data collection, interpretation, and analysis
relational database theory and technology
systems role-based access control and row-level security
Skills In
identifying, analyzing, and interpreting trends or patterns in complex data sets using Business Intelligence tools and Structured Query Language (SQL)
validating summary reports and data sets by inspecting detail data
Skilled in interpreting business rules and reviewing transactional data to ensure conformance
identifying occurrences of system anomalies
operations analysis
change control, change management, and quality assurance standards
Ability To
work closely with management to prioritize business and information tools
collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
conduct short- and long-range projects and tasks
plan, organize, and coordinate work assignmentswork in a multi-disciplinary environment
communicate technical information to non-technical audiences
establish and maintain effective working relationships with others
Other Job-Related Requirements Must remain available to work during off duty hours.
Benefits
Health insurance (over 90% employer paid)
$25,000 life insurance policy (100% employer paid)
Dental, vision and supplemental insurances
State of Florida retirement package
10 paid holidays a year
Generous vacation and sick leave
Career advancement opportunities
Tuition waiver for public college courses
A variety of training opportunities
Employee Assistance Program (EAP)
Special Requirements You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
Equal Employment Opportunity The Florida Department of Transportation values and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Research, Analyst, and Information Technology
Industries Government Administration
Referrals Referrals increase your chances of interviewing at State of Florida by 2x
Networking Get notified about new Senior Business Analyst jobs in Orlando, FL.
#J-18808-Ljbffr