RH Hospitality is seeking a passionate and motivated Associate Hospitality Leader to drive service and operational excellence within RH Hospitality. As a member of the Property Leadership Team, you will work in partnership with the Hospitality Leader to execute the RH vision while inspiring and empowering Team Members to create an extraordinary guest experience. The ideal candidate thrives in a fast-paced environment, excels at developing others, and leads with a strategic mindset and a hands-on approach.
Overview
With over 20 hospitality experiences worldwide, RH Hospitality expands its portfolio of restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.
Responsibilities
- Lead and develop Team Members in partnership with the Hospitality Leader by providing structured training and in-the-moment guidance to uphold RH’s dining room service standards and support their professional growth
- Partner with the Hospitality Leader in shaping the strategic direction of the service provided in the dining room, including recruitment, hiring, onboarding, and building a high-performing team aligned with RH’s vision
- Drive operational excellence by implementing and upholding quality and safety standards across all hospitality spaces, ensuring compliance with regulations and providing feedback when necessary
- Engage with and act as a resource for guests and Team Members to create a seamless experience
- Support the Hospitality Leader with driving RH’s financial vision through assessing labor and sales performance reporting and implementing practices to increase overall revenue
- Create strategic team schedules to optimize the business while elevating the client experience
- Assume full leadership responsibilities in the absence of the Hospitality Leader, ensuring seamless execution of operations and team alignment
Requirements
- 3+ years of previous Hospitality Leadership experience in a high-volume, full-service restaurant or equivalent
- Proven ability to manage financial performance with leadership guidance, including labor and food costs, inventory controls, and strategic resource planning
- Expertise in computer systems including Microsoft Excel, Inventory Management systems, Micros Point of Sale or equivalent, and email communication
- Proven ability to work autonomously while making strategic decisions and collaborating effectively across all levels of leadership
- Legal authorization to work in the country in which applying at the time of application
- Flexibility to work weekends, holidays, and variable shifts as needed
Physical Requirements
- Frequently moving and lifting items up to 50 lbs using appropriate techniques and equipment
- Work standing and walking for extended periods of time
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Design Services
Location: Jacksonville, FL
Salary: $38,000.00-$43,000.00