Customer Service Job at Systems Integration, Inc. (SII) in Jacksonville

Overview

Join to apply for the Customer Service role at Systems Integration, Inc. (SII).

Locations: Albuquerque, NM; Jacksonville, FL; Houston, TX

Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. SII has helped US Government agencies and commercial businesses elevate customer satisfaction with our portfolio of solutions and services. SII is searching for a Customer Service Representative to support a remote Government Program Management office.

Responsibilities

• Knowledge of searching databases
• Knowledge of dealing with a variety of people from varying professional/administrative backgrounds
• Ability to operate in a high call-volume environment
• Ability to multi-task and research information in multiple databases at the same time
• Ability to enter data and talk to stakeholders concurrently
• Ability to conceptualize scenarios and communicate them effectively to stakeholders
• Ability to work independently and interpret research and analyze information from various sources
• Ability to listen actively to sensitive information
• Ability to communicate effectively both orally and in writing
• Ability to utilize telephony systems, CRM and other ticket tracker systems and Microsoft Office Suite

Qualifications

• Must have High School Diploma or equivalent
• Must be able to obtain Public Trust Clearance
• Read, write, speak, and understand English
• Strong written and verbal communication skills
• Computer-literate with Microsoft Word, Excel, and Outlook
• 3 years' experience in providing courteous customer support via telephone, email and the internet

Job Posted by ApplicantPro