Abnormal Security
Customer Success Manager, MidMarket Southwest
Abnormal Security, Myrtle Point, Oregon, United States, 97458
Overview
Employer Industry: Artificial Intelligence and SaaS Solutions
Why consider this job opportunity
Base salary up to $140,000 USD
Eligibility for bonuses and restricted stock units (RSUs)
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a significant impact on customer satisfaction and product usage
Work with cutting-edge technology in the AI and cybersecurity space
Responsibilities
Serve as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption
Deliver regular business reviews, communicating ROI and aligning on success metrics to support customer retention and expansion
Understand customers’ industries and challenges to provide tailored recommendations and align stakeholders on success objectives
Monitor customer health, manage escalations, and collaborate with internal teams to resolve issues and share insights
Maintain expert knowledge of the product roadmap and communicate relevant updates to customers
Qualifications
5+ years of Customer Success experience, ideally in enterprise SaaS
Proven ability to manage large customer portfolios and develop long-term relationships, including with executives
Excellent communication, presentation, and organizational skills for managing both strategic and technical conversations
Strong problem-solving skills with experience in resolving escalations while ensuring positive customer experiences
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
Preferred Qualifications
Proficiency with CRM and case management tools such as Salesforce and Jira
Solid technical understanding of internet technologies, networking, and email security solutions
#ArtificialIntelligence #CustomerSuccess #SaaS #CareerOpportunity #TechnicalSkills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Base salary up to $140,000 USD
Eligibility for bonuses and restricted stock units (RSUs)
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a significant impact on customer satisfaction and product usage
Work with cutting-edge technology in the AI and cybersecurity space
Responsibilities
Serve as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption
Deliver regular business reviews, communicating ROI and aligning on success metrics to support customer retention and expansion
Understand customers’ industries and challenges to provide tailored recommendations and align stakeholders on success objectives
Monitor customer health, manage escalations, and collaborate with internal teams to resolve issues and share insights
Maintain expert knowledge of the product roadmap and communicate relevant updates to customers
Qualifications
5+ years of Customer Success experience, ideally in enterprise SaaS
Proven ability to manage large customer portfolios and develop long-term relationships, including with executives
Excellent communication, presentation, and organizational skills for managing both strategic and technical conversations
Strong problem-solving skills with experience in resolving escalations while ensuring positive customer experiences
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
Preferred Qualifications
Proficiency with CRM and case management tools such as Salesforce and Jira
Solid technical understanding of internet technologies, networking, and email security solutions
#ArtificialIntelligence #CustomerSuccess #SaaS #CareerOpportunity #TechnicalSkills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr