Bank of America
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description
This job is responsible for defining an architectural vision and solution aligned to the enterprise architecture strategy, technology, and platform choices. Key responsibilities include describing the solution intent/associated operating environment, evaluating system impacts, determining the primary systems/sub-systems and their interfaces, and assisting with end-to-end solution design. Job expectations include defining non-functional requirements/architectural runway to support new epics/features and ensuring solutions are fit for purpose by working with stakeholders and service providers. Seeking an Architect who will be responsible for defining platform designs in partnership with TI and our product vendors (new or expanding technology), completing capacity assessments, assist with solving technical problems as they arise and providing support to the Engineers as needed. This Architect will be engaged in BAU and large, complex WFOS solutions which align with the enterprise architecture strategy, technology, and platform domain. Responsibilities
Consults with the business and operations to identify and understand challenges and opportunities to improve the use and effectiveness of technology, find creative solutions through knowledge of the domain, practical experiments, and Proof of Concepts, and aligns the solution intent and architectural vision to an evolving backlog of technology change
Works with product management and other stakeholders to plan and prioritize technology focused backlog items for the architecture runway to enable business epics/features
Performs design and code reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
Leads rapid shaping of a high level architecture with details filled in with emerging business requirements and ensures architecture is flexible, modular, and designed to adapt easily
Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions
Clarifies the architecture and assists with system design for the development teams to support implementation and provides solution options to resolve any architectural impediments
Utilizes the defined best practices, templates, and documentation to create architectural designs and suggests improvements to best practices and templates
Required Qualifications
8 years of experience with WFOS applications is required including:Interaction Analytics, Call Recording, Workforce Management, Adaptive WFO, and Robotics automation
Architecture experience and Call Center technology knowledge required
Clear understanding of Agile/Lean methodologies
Consistent ability to work highly effectively with others
Acts as a champion of project process, able to use process to improve quality and timeliness of deliverables
Demonstrates excellence in soft skills, including listening, written, oral, organizational, interpersonal and facilitation skills
Understands the business customers and business processes supported by the team
Understands and promotes the functional capabilities provided by the team
Understands and leverages the technical capabilities and external services available to the team
Understands the vendor products and services in use by or available to the team
Knowledge of computer hardware and networking systems
Familiarity with programming languages, database, storage platforms, operating systems, and office software
Desired Qualifications
Knowledge of banking systems and applications
Skills
Analytical Thinking
Architecture
Result Orientation
Solution Design
Technical Strategy Development
Application Development
Collaboration
Data Management
DevOps Practices
Risk Management
Agile Practices
Automation
Influence
Solution Delivery Process
Test Engineering
Minimum Education Requirement
Bachelor’s degree or equivalent work experience. Shift:
1st shift (United States of America) Hours Per Week: Pay Transparency details US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150) Pay and benefits information Pay range $105,600.00 - $165,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description
This job is responsible for defining an architectural vision and solution aligned to the enterprise architecture strategy, technology, and platform choices. Key responsibilities include describing the solution intent/associated operating environment, evaluating system impacts, determining the primary systems/sub-systems and their interfaces, and assisting with end-to-end solution design. Job expectations include defining non-functional requirements/architectural runway to support new epics/features and ensuring solutions are fit for purpose by working with stakeholders and service providers. Seeking an Architect who will be responsible for defining platform designs in partnership with TI and our product vendors (new or expanding technology), completing capacity assessments, assist with solving technical problems as they arise and providing support to the Engineers as needed. This Architect will be engaged in BAU and large, complex WFOS solutions which align with the enterprise architecture strategy, technology, and platform domain. Responsibilities
Consults with the business and operations to identify and understand challenges and opportunities to improve the use and effectiveness of technology, find creative solutions through knowledge of the domain, practical experiments, and Proof of Concepts, and aligns the solution intent and architectural vision to an evolving backlog of technology change
Works with product management and other stakeholders to plan and prioritize technology focused backlog items for the architecture runway to enable business epics/features
Performs design and code reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
Leads rapid shaping of a high level architecture with details filled in with emerging business requirements and ensures architecture is flexible, modular, and designed to adapt easily
Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions
Clarifies the architecture and assists with system design for the development teams to support implementation and provides solution options to resolve any architectural impediments
Utilizes the defined best practices, templates, and documentation to create architectural designs and suggests improvements to best practices and templates
Required Qualifications
8 years of experience with WFOS applications is required including:Interaction Analytics, Call Recording, Workforce Management, Adaptive WFO, and Robotics automation
Architecture experience and Call Center technology knowledge required
Clear understanding of Agile/Lean methodologies
Consistent ability to work highly effectively with others
Acts as a champion of project process, able to use process to improve quality and timeliness of deliverables
Demonstrates excellence in soft skills, including listening, written, oral, organizational, interpersonal and facilitation skills
Understands the business customers and business processes supported by the team
Understands and promotes the functional capabilities provided by the team
Understands and leverages the technical capabilities and external services available to the team
Understands the vendor products and services in use by or available to the team
Knowledge of computer hardware and networking systems
Familiarity with programming languages, database, storage platforms, operating systems, and office software
Desired Qualifications
Knowledge of banking systems and applications
Skills
Analytical Thinking
Architecture
Result Orientation
Solution Design
Technical Strategy Development
Application Development
Collaboration
Data Management
DevOps Practices
Risk Management
Agile Practices
Automation
Influence
Solution Delivery Process
Test Engineering
Minimum Education Requirement
Bachelor’s degree or equivalent work experience. Shift:
1st shift (United States of America) Hours Per Week: Pay Transparency details US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150) Pay and benefits information Pay range $105,600.00 - $165,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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