Florida Department of Transportation
TECHNOLOGY SUPPORT LEAD - SOUTH REGION - 55012088
Florida Department of Transportation, Boca Raton, Florida, us, 33481
Overview
TECHNOLOGY SUPPORT LEAD - SOUTH REGION - 55012088 Date: Oct 28, 2025 The State Personnel System is an E-Verify employer. For more information visit the E-Verify Website. Requisition No: 863596 Agency: Department of Transportation Working Title: TECHNOLOGY SUPPORT LEAD - SOUTH REGION - 55012088 State of Florida Department of Transportation – Job Posting Description Open Competitive | Selected Exempt Service Contact Phone: 407-264-3118 Anticipated Bi-Weekly Salary: $2,881.55 Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system. Our Mission and Our Vision
Our Mission : The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities. Our Vision : As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free. The Work You Will Do
Technology Support Lead – South Region – Office of Administration. This position will lead the Turnpike Technology Support team and be responsible for installation, support, and maintenance of enterprise technology equipment in Boca Raton, FL; Pompano Beach, FL; and remote locations in southern Florida. The Difference You Will Make
Through cooperation, coordination and collaboration among the OneFDOT team, you will contribute to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. Grow and Development
FDOT encourages team members to grow through engagement, empowerment, training, and professional development. Through the agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. Where You Will Work
Office of Administration Annual Salary Range
$63,682.26 - $74,920.30 Your Specific Responsibilities
Leads the Turnpike Technology Support team and is responsible for installation, support, and maintenance of enterprise technology equipment in Boca Raton, FL; Pompano Beach, FL; and remote locations in southern Florida. Supervises, recruits, mentors, and leads a high-performing IT team, fostering a culture of collaboration, innovation, and continuous improvement. Coordinates activities involving responding, addressing, resolving, and escalation of reported technology service or usability issues in the responsible region. Collaborates with regional leadership and district staff to ensure technology needs are met and users receive a consistent support experience. Assists Technology Support Manager in developing a quarterly technology assessment report identifying TP-OIT response time intervals, operational availability and service resource priorities; confers with supervisors to implement plans for timely processing and completion of responsibilities; ensures adherence to FDOT-approved Service Level Agreements. Ensures support and technical documentation originating in the OIT Department is up to date and accessible; publishes documentation in a common shared area and maintains documentation continually. Reviews requests and collaborates with OIT Operations to procure Information Technology resources; advises Turnpike team members on solutions and changes and ensures compliance with FDOT procedures. Serves as a member of the Department's Workstation Support Team (WSST) and other service-oriented groups, attending mandated meetings and teleconferences; participates in technology research, evaluation, deployment and development of industry projects. Knowledge, Skills, and Abilities
Knowledge
of: Computer operations procedures and systems Governmental information technology policies and procedures Principles and processes for providing customer services including needs assessment, quality standards, and customer satisfaction evaluation Skills
in: Employee management and supervision Communicating business and technical information effectively to IT personnel and non-technical personnel Abilities
to: Identify and define user task needs and conduct short- and long-range project planning Understand and apply applicable rules, regulations, policies, and procedures Identify and define user enterprise network needs Work independently Determine work priorities, assign work and ensure completion Receive and give constructive criticism Establish and maintain effective working relationships Develop and maintain information systems documentation in accordance with the Department’s standards Communicate technical information effectively to IT personnel Process information logically and solve problems Lift up to 45 lbs. Other Job-Related Requirements
Overnight and regular travel within St Lucie, Palm Beach, Broward, and surrounding counties is required. The incumbent must be available during off-duty hours. Benefits and Special Considerations
The State’s total compensation package includes a comprehensive set of benefits: health insurance (employer-paid in part), life insurance, dental, vision, retirement, paid holidays, vacation and sick leave, and tuition waiver for public college courses. Special Requirements : You will be required to provide your Social Security Number for verifications. Male applicants born on or after Oct 1, 1962 must be registered with Selective Service or have an exemption. Equal Opportunity and Accommodations : The Florida Department of Transportation is an Equal Opportunity Employer/Affirmative Action Employer. Reasonable accommodations may be provided upon request. Contact the Human Resources Office for assistance. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer. The State supports a Drug-Free workplace; all employees are subject to drug testing as required by law. Location: Boca Raton, FL 33434 Nearest Major Market: Palm Beach; Nearest Secondary Market: Miami For assistance, call the People First Service Center at (877) 562-7287, Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
#J-18808-Ljbffr
TECHNOLOGY SUPPORT LEAD - SOUTH REGION - 55012088 Date: Oct 28, 2025 The State Personnel System is an E-Verify employer. For more information visit the E-Verify Website. Requisition No: 863596 Agency: Department of Transportation Working Title: TECHNOLOGY SUPPORT LEAD - SOUTH REGION - 55012088 State of Florida Department of Transportation – Job Posting Description Open Competitive | Selected Exempt Service Contact Phone: 407-264-3118 Anticipated Bi-Weekly Salary: $2,881.55 Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system. Our Mission and Our Vision
Our Mission : The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities. Our Vision : As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free. The Work You Will Do
Technology Support Lead – South Region – Office of Administration. This position will lead the Turnpike Technology Support team and be responsible for installation, support, and maintenance of enterprise technology equipment in Boca Raton, FL; Pompano Beach, FL; and remote locations in southern Florida. The Difference You Will Make
Through cooperation, coordination and collaboration among the OneFDOT team, you will contribute to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. Grow and Development
FDOT encourages team members to grow through engagement, empowerment, training, and professional development. Through the agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. Where You Will Work
Office of Administration Annual Salary Range
$63,682.26 - $74,920.30 Your Specific Responsibilities
Leads the Turnpike Technology Support team and is responsible for installation, support, and maintenance of enterprise technology equipment in Boca Raton, FL; Pompano Beach, FL; and remote locations in southern Florida. Supervises, recruits, mentors, and leads a high-performing IT team, fostering a culture of collaboration, innovation, and continuous improvement. Coordinates activities involving responding, addressing, resolving, and escalation of reported technology service or usability issues in the responsible region. Collaborates with regional leadership and district staff to ensure technology needs are met and users receive a consistent support experience. Assists Technology Support Manager in developing a quarterly technology assessment report identifying TP-OIT response time intervals, operational availability and service resource priorities; confers with supervisors to implement plans for timely processing and completion of responsibilities; ensures adherence to FDOT-approved Service Level Agreements. Ensures support and technical documentation originating in the OIT Department is up to date and accessible; publishes documentation in a common shared area and maintains documentation continually. Reviews requests and collaborates with OIT Operations to procure Information Technology resources; advises Turnpike team members on solutions and changes and ensures compliance with FDOT procedures. Serves as a member of the Department's Workstation Support Team (WSST) and other service-oriented groups, attending mandated meetings and teleconferences; participates in technology research, evaluation, deployment and development of industry projects. Knowledge, Skills, and Abilities
Knowledge
of: Computer operations procedures and systems Governmental information technology policies and procedures Principles and processes for providing customer services including needs assessment, quality standards, and customer satisfaction evaluation Skills
in: Employee management and supervision Communicating business and technical information effectively to IT personnel and non-technical personnel Abilities
to: Identify and define user task needs and conduct short- and long-range project planning Understand and apply applicable rules, regulations, policies, and procedures Identify and define user enterprise network needs Work independently Determine work priorities, assign work and ensure completion Receive and give constructive criticism Establish and maintain effective working relationships Develop and maintain information systems documentation in accordance with the Department’s standards Communicate technical information effectively to IT personnel Process information logically and solve problems Lift up to 45 lbs. Other Job-Related Requirements
Overnight and regular travel within St Lucie, Palm Beach, Broward, and surrounding counties is required. The incumbent must be available during off-duty hours. Benefits and Special Considerations
The State’s total compensation package includes a comprehensive set of benefits: health insurance (employer-paid in part), life insurance, dental, vision, retirement, paid holidays, vacation and sick leave, and tuition waiver for public college courses. Special Requirements : You will be required to provide your Social Security Number for verifications. Male applicants born on or after Oct 1, 1962 must be registered with Selective Service or have an exemption. Equal Opportunity and Accommodations : The Florida Department of Transportation is an Equal Opportunity Employer/Affirmative Action Employer. Reasonable accommodations may be provided upon request. Contact the Human Resources Office for assistance. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer. The State supports a Drug-Free workplace; all employees are subject to drug testing as required by law. Location: Boca Raton, FL 33434 Nearest Major Market: Palm Beach; Nearest Secondary Market: Miami For assistance, call the People First Service Center at (877) 562-7287, Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
#J-18808-Ljbffr