Abnormal Security
Senior Customer Success Manager, Enterprise Ohio Valley
Abnormal Security, Myrtle Point, Oregon, United States, 97458
Overview
Employer Industry: Enterprise Software Solutions What to Expect (Job Responsibilities)
Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes What is Required (Qualifications)
8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles Proven track record managing complex customer relationships, including executive-level stakeholders Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes Technical familiarity with internet and networking technologies; experience with security products is a plus Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience How to Stand Out (Preferred Qualifications)
Experience with CRM and support tools such as Salesforce and Jira Company & Hiring Notes
#EnterpriseSoftware #CustomerSuccess #CareerOpportunity #CompetitivePay #TechnologyCareers We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Enterprise Software Solutions What to Expect (Job Responsibilities)
Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes What is Required (Qualifications)
8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles Proven track record managing complex customer relationships, including executive-level stakeholders Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes Technical familiarity with internet and networking technologies; experience with security products is a plus Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience How to Stand Out (Preferred Qualifications)
Experience with CRM and support tools such as Salesforce and Jira Company & Hiring Notes
#EnterpriseSoftware #CustomerSuccess #CareerOpportunity #CompetitivePay #TechnologyCareers We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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