Genmab A/S
Associate Director, Market Access & PSS Training
Genmab A/S, Oklahoma City, Oklahoma, United States
# Associate Director, Market Access & Patient Services Training* Own the **MA/PS training strategy and roadmap** aligned with Genmab’s business objectives, compliance, and privacy standards* Serve as governance lead for all MA & PS training, ensuring materials are:* + Built with input from subject matter experts including MA, PS, Compliance, Legal, Privacy, IT, Medical Affairs, and Policy
+ Formally reviewed, approved, regularly updated, and audit-ready* Manage and drive Medical Regulatory and Legal review and re-review processes.* Track training completion, maintain documentation, and provide timely updates to senior leadership* Integrate MA & PS training into onboarding, role-specific development, launch readiness, and annual compliance training* Lead the end-to-end design and delivery of role-based MA training—spanning disease-states, branded and unbranded, healthcare economic information (HCEI), and above-brand initiatives* Define learning priorities with MA & PS leadership under three pillars: Product, Marketplace, and Skills & Competencies* Deliver training to enhance account management, payer and organized customer engagement, MA acumen, negotiation, and soft skills* Provide training on payer landscapes, payer and provider pathways, reimbursement policies, and evolving market dynamics* Lead onboarding, launch readiness, and ongoing development programs for MA field teams* Ensure consistency, compliance, and alignment across all MA training delivered internally and cross-functionally* Stay ahead of US market access trends, integrating best practices into training* Drive the design, material delivery, and evaluation of training programs for Field Reimbursement Managers, Patient Engagement Liaisons, Hub Case Managers, and other Patient Services personnel* Collaborate with subject matter experts on facilitation of materials* Develop and deliver training on:* Build soft skills training (communication, problem-solving, patient-first mindset) tailored to PS teams* Ensure training content alignment with appropriate guardrails between Patient Services and broader Market Access functions* Reimbursement processes (medical and pharmacy benefits, claims lifecycle, payer requirements)* Coverage, coding (HCPCS, CPT, ICD-10), adjudication, and payment flows
CRM operations, referral workflows, benefit verification, and onboarding steps.* Specialty pharmacy engagement, HUB coordination, and issue resolution/de-escalation tactics* Bachelor’s degree in Healthcare, Life Sciences, Business, Education, or related field (advanced degree preferred)* 6-8 years of experience in Market Access, Patient Services, Training/Learning & Development, or related areas within pharma/biotech/healthcare
- In-depth knowledge of:* + MA drivers across payers, policy makers, and provider decision makers, with demonstrated success in building training programs that enhance field and cross-functional capabilities
+ The U.S. healthcare access ecosystem, including payer dynamics, policy trends, and provider/population health decision-making, with ability to translate complexities into clear, actionable training content
+ Access ecosystem spanning payer, policy, provider, coding, reimbursement strategies, pricing/contracting, trade, and distribution
+ MA (payer dynamics, coverage, coding, reimbursement strategies, pricing/contracting, specialty pharmacy and specialty distribution)
+ Reimbursement processes (medical & pharmacy benefits, claims lifecycle, coding, and adjudication)
+ Patient Services operations (CRM workflows, HUB services, HCP office dynamics, specialty pharmacy)
+ Expertise in adult learning design, instructional design, and blended learning (in-person, virtual, digital)
+ Proven success designing and delivering training for field-based teams and patient services roles
+ Strong collaboration, influence, and communication skills; ability to partner effectively with senior leadership
+ Project management experience with the ability to handle multiple priorities in a fast-paced environment
+ Leverage Microsoft 365 productivity tools/suite (Excel, PowerPoint, Word, Outlook) to drive planning, executive communication, and virtual training* Prior Associate Director or senior leadership experience in Market Access, Patient Services, or Commercial Training* Familiarity with compliance and privacy regulations (HIPAA and equivalents)* Experience with product launch or business optimization training* Direct Market Access field or Market Access marketing experience* Willingness to travel domestically as needed**Strategic Leadership** – Defines and executes the MA & PS training vision.
**Governance & Accountability** – Ensures compliant, current, and effective training programs.
**Cross-Functional Collaboration** – Aligns learning solutions with enterprise-wide business needs.
**Patient-Centric Mindset** – Embeds empathy and patient-first values into training.
**Influence & Communication** – Engages, motivates, and educates diverse audiences. Has strong presentation skills
**Adaptability** – Responds quickly to evolving payer landscapes and regulatory changes.* **401(k) Plan:** 100% match on the first 6% of contributions* **Health Benefits:** Two medical plan options (including HDHP with HSA), dental, and vision insurance* **Voluntary Plans:** Critical illness, accident, and hospital indemnity insurance* **Time Off:** Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave* **Support Resources:** Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support* **Additional Perks:** Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses* You are genuinely passionate about our purpose* You bring precision and excellence to all that you do* You believe in our rooted-in-science approach to problem-solving* You are a generous collaborator who can work in teams with a broad spectrum of backgrounds* You take pride in enabling the best work of others on the team* You can grapple with the unknown and be innovative* You have experience working in a fast-growing, dynamic company (or a strong desire to)* You work hard and are not afraid to have a little fun while you do so!Genmab is an international biotechnology company with a core purpose guiding its unstoppable team to strive towards improving the lives of patients through innovative and differentiated antibody therapeutics. For more than 20 years, its passionate, innovative and collaborative team has invented next-generation antibody technology platforms and leveraged translational research and data sciences, which has resulted in a proprietary pipeline including bispecific T-cell engagers, next-generation immune checkpoint modulators, effector function enhanced antibodies and antibody-drug conjugates. To help develop and deliver novel antibody therapies to patients, Genmab has formed 20+ strategic partnerships with biotechnology and pharmaceutical companies. By 2030, Genmab’s vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO) antibody medicines.Established in 1999, Genmab is headquartered in Copenhagen, Denmark with locations in Utrecht, the Netherlands, Princeton, New Jersey, U.S. and Tokyo, Japan. #J-18808-Ljbffr
+ Formally reviewed, approved, regularly updated, and audit-ready* Manage and drive Medical Regulatory and Legal review and re-review processes.* Track training completion, maintain documentation, and provide timely updates to senior leadership* Integrate MA & PS training into onboarding, role-specific development, launch readiness, and annual compliance training* Lead the end-to-end design and delivery of role-based MA training—spanning disease-states, branded and unbranded, healthcare economic information (HCEI), and above-brand initiatives* Define learning priorities with MA & PS leadership under three pillars: Product, Marketplace, and Skills & Competencies* Deliver training to enhance account management, payer and organized customer engagement, MA acumen, negotiation, and soft skills* Provide training on payer landscapes, payer and provider pathways, reimbursement policies, and evolving market dynamics* Lead onboarding, launch readiness, and ongoing development programs for MA field teams* Ensure consistency, compliance, and alignment across all MA training delivered internally and cross-functionally* Stay ahead of US market access trends, integrating best practices into training* Drive the design, material delivery, and evaluation of training programs for Field Reimbursement Managers, Patient Engagement Liaisons, Hub Case Managers, and other Patient Services personnel* Collaborate with subject matter experts on facilitation of materials* Develop and deliver training on:* Build soft skills training (communication, problem-solving, patient-first mindset) tailored to PS teams* Ensure training content alignment with appropriate guardrails between Patient Services and broader Market Access functions* Reimbursement processes (medical and pharmacy benefits, claims lifecycle, payer requirements)* Coverage, coding (HCPCS, CPT, ICD-10), adjudication, and payment flows
CRM operations, referral workflows, benefit verification, and onboarding steps.* Specialty pharmacy engagement, HUB coordination, and issue resolution/de-escalation tactics* Bachelor’s degree in Healthcare, Life Sciences, Business, Education, or related field (advanced degree preferred)* 6-8 years of experience in Market Access, Patient Services, Training/Learning & Development, or related areas within pharma/biotech/healthcare
- In-depth knowledge of:* + MA drivers across payers, policy makers, and provider decision makers, with demonstrated success in building training programs that enhance field and cross-functional capabilities
+ The U.S. healthcare access ecosystem, including payer dynamics, policy trends, and provider/population health decision-making, with ability to translate complexities into clear, actionable training content
+ Access ecosystem spanning payer, policy, provider, coding, reimbursement strategies, pricing/contracting, trade, and distribution
+ MA (payer dynamics, coverage, coding, reimbursement strategies, pricing/contracting, specialty pharmacy and specialty distribution)
+ Reimbursement processes (medical & pharmacy benefits, claims lifecycle, coding, and adjudication)
+ Patient Services operations (CRM workflows, HUB services, HCP office dynamics, specialty pharmacy)
+ Expertise in adult learning design, instructional design, and blended learning (in-person, virtual, digital)
+ Proven success designing and delivering training for field-based teams and patient services roles
+ Strong collaboration, influence, and communication skills; ability to partner effectively with senior leadership
+ Project management experience with the ability to handle multiple priorities in a fast-paced environment
+ Leverage Microsoft 365 productivity tools/suite (Excel, PowerPoint, Word, Outlook) to drive planning, executive communication, and virtual training* Prior Associate Director or senior leadership experience in Market Access, Patient Services, or Commercial Training* Familiarity with compliance and privacy regulations (HIPAA and equivalents)* Experience with product launch or business optimization training* Direct Market Access field or Market Access marketing experience* Willingness to travel domestically as needed**Strategic Leadership** – Defines and executes the MA & PS training vision.
**Governance & Accountability** – Ensures compliant, current, and effective training programs.
**Cross-Functional Collaboration** – Aligns learning solutions with enterprise-wide business needs.
**Patient-Centric Mindset** – Embeds empathy and patient-first values into training.
**Influence & Communication** – Engages, motivates, and educates diverse audiences. Has strong presentation skills
**Adaptability** – Responds quickly to evolving payer landscapes and regulatory changes.* **401(k) Plan:** 100% match on the first 6% of contributions* **Health Benefits:** Two medical plan options (including HDHP with HSA), dental, and vision insurance* **Voluntary Plans:** Critical illness, accident, and hospital indemnity insurance* **Time Off:** Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave* **Support Resources:** Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support* **Additional Perks:** Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses* You are genuinely passionate about our purpose* You bring precision and excellence to all that you do* You believe in our rooted-in-science approach to problem-solving* You are a generous collaborator who can work in teams with a broad spectrum of backgrounds* You take pride in enabling the best work of others on the team* You can grapple with the unknown and be innovative* You have experience working in a fast-growing, dynamic company (or a strong desire to)* You work hard and are not afraid to have a little fun while you do so!Genmab is an international biotechnology company with a core purpose guiding its unstoppable team to strive towards improving the lives of patients through innovative and differentiated antibody therapeutics. For more than 20 years, its passionate, innovative and collaborative team has invented next-generation antibody technology platforms and leveraged translational research and data sciences, which has resulted in a proprietary pipeline including bispecific T-cell engagers, next-generation immune checkpoint modulators, effector function enhanced antibodies and antibody-drug conjugates. To help develop and deliver novel antibody therapies to patients, Genmab has formed 20+ strategic partnerships with biotechnology and pharmaceutical companies. By 2030, Genmab’s vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO) antibody medicines.Established in 1999, Genmab is headquartered in Copenhagen, Denmark with locations in Utrecht, the Netherlands, Princeton, New Jersey, U.S. and Tokyo, Japan. #J-18808-Ljbffr