Komatsu
Director, Autonomous Systems - Customer Service
Komatsu, Tucson, Arizona, United States, 85718
Overview
Director, Autonomous Systems - Customer Service Posting Start Date: 10/30/25 Job Location (Short): Tucson, Arizona, USA, 85706 Requisition ID: 34339 Onsite or Remote: Onsite Position Shape the Future of Mining with Komatsu Mining Technology Solutions
At Komatsu Mining Technology Solutions, we are driving progress and innovation through cutting-edge Modular brand solutions that power mines worldwide, delivering efficiency and sustainability. Company
Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations worldwide. We are a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. We have a global presence from Johannesburg to Vancouver, Sydney to Lima, and you are part of a brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself. Job Overview
Ensures world class customer service, matching our world class product offerings that together will cement Komatsu’s position as the partner of choice for customers around the world. Provide functional leadership for solutions deployment and support that results in high availability, rapid response, and ultimately high productivity of the Autonomous Solutions. Proactively implements systems, processes and controls that enable continual improvement of product and service. Provides exceptional people leadership, to identify, develop, retain and grow high performing talent that ensures long term success of the organization. The business results will be measured through system availability, customer satisfaction, high performing employee retention and growth in revenues and profitability. Travel Requirements
Up to 30%. Key Job Responsibilities
People leadership
- drive culture of care, accountability and customer service. Built on employee development and best practice people leadership. Autonomous systems product introduction , coordination of Global Deployments, and Global Support
and distributor enablement . Measure, report and improve customer service . - process and system improvement, innovative service offerings, structures or tools/products utilising PDCA or other improvement process. Provide advice , guidance and direction to the Executive team to ensure creation and execution of realistic financial and execution plans aligned with Company Strategic Initiatives and Business Goals. Work with partnership in the Komatsu group company to understand which services and processes result in meaningful adoption of product features and functionality, high customer satisfaction, and enthusiastic customer promoters. Identify synergies across the business, manage change across the organization and drive efficiency . Qualifications/Requirements
Minimum of ten (10) years of relevant
customer service experience
in a systems or engineering discipline, ideally supporting production critical and/or safety critical systems. Degree in relevant field (Business, Engineering, Software etc.) that supports Director level strategic thinking. Minimum ten (10) years in a senior leadership role. Proven and
demonstrable leadership ability , leading large teams with diverse engineering backgrounds. A deep understanding of technology and change management to ensure customer satisfaction and project success. Management accounting acumen including, but not limited to, P&L analysis. A resourceful thinker who is willing to challenge the status quo of the organization. An effective communicator, compelling leader, and strong collaborator. Preferred Skills
Knowledge and experience of management in P&L, management accounting. Broad knowledge of international business, including deep understanding of the surface and mining industry and related technologies. Mining production/safety systems experience. Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world! EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
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Director, Autonomous Systems - Customer Service Posting Start Date: 10/30/25 Job Location (Short): Tucson, Arizona, USA, 85706 Requisition ID: 34339 Onsite or Remote: Onsite Position Shape the Future of Mining with Komatsu Mining Technology Solutions
At Komatsu Mining Technology Solutions, we are driving progress and innovation through cutting-edge Modular brand solutions that power mines worldwide, delivering efficiency and sustainability. Company
Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations worldwide. We are a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. We have a global presence from Johannesburg to Vancouver, Sydney to Lima, and you are part of a brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself. Job Overview
Ensures world class customer service, matching our world class product offerings that together will cement Komatsu’s position as the partner of choice for customers around the world. Provide functional leadership for solutions deployment and support that results in high availability, rapid response, and ultimately high productivity of the Autonomous Solutions. Proactively implements systems, processes and controls that enable continual improvement of product and service. Provides exceptional people leadership, to identify, develop, retain and grow high performing talent that ensures long term success of the organization. The business results will be measured through system availability, customer satisfaction, high performing employee retention and growth in revenues and profitability. Travel Requirements
Up to 30%. Key Job Responsibilities
People leadership
- drive culture of care, accountability and customer service. Built on employee development and best practice people leadership. Autonomous systems product introduction , coordination of Global Deployments, and Global Support
and distributor enablement . Measure, report and improve customer service . - process and system improvement, innovative service offerings, structures or tools/products utilising PDCA or other improvement process. Provide advice , guidance and direction to the Executive team to ensure creation and execution of realistic financial and execution plans aligned with Company Strategic Initiatives and Business Goals. Work with partnership in the Komatsu group company to understand which services and processes result in meaningful adoption of product features and functionality, high customer satisfaction, and enthusiastic customer promoters. Identify synergies across the business, manage change across the organization and drive efficiency . Qualifications/Requirements
Minimum of ten (10) years of relevant
customer service experience
in a systems or engineering discipline, ideally supporting production critical and/or safety critical systems. Degree in relevant field (Business, Engineering, Software etc.) that supports Director level strategic thinking. Minimum ten (10) years in a senior leadership role. Proven and
demonstrable leadership ability , leading large teams with diverse engineering backgrounds. A deep understanding of technology and change management to ensure customer satisfaction and project success. Management accounting acumen including, but not limited to, P&L analysis. A resourceful thinker who is willing to challenge the status quo of the organization. An effective communicator, compelling leader, and strong collaborator. Preferred Skills
Knowledge and experience of management in P&L, management accounting. Broad knowledge of international business, including deep understanding of the surface and mining industry and related technologies. Mining production/safety systems experience. Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world! EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
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