EmergencyMD
Overview
Director of Video Banking
Location: Main Branch (Nashville, TN)
Job Type: Full-Time (On-Site)
Schedule: Monday - Thursday, 8:00 AM - 5:00 PM & Friday, 8:00 AM - 6:00 PM
Compensation: Depending on Experience
Join our dynamic Operations Team in Nashville, TN:
Are you a leader who thrives on innovating the member experience? As the
Director of Video Banking , you will lead the strategic vision and execution for the video banking channel, delivering a seamless and exceptional digital experience throughout the entire member journey. You will empower and guide a high-performing team to drive member engagement, build loyalty, and achieve key membership growth targets.
At TENCU, we believe in building a team that is guided by our core values of
Member-Centric, Integrity, and Innovation.
While we take our work seriously, we don\'t take ourselves too seriously. We\'re a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do.
Responsibilities
Manage assigned special projects.
Oversee prompt responses to all member service emails.
Assist other departments as needed.
Act as backup for the Call Center Manager.
Monitors and enforces adherence to all relevant governmental regulations, including Regulations CC, E, D, J, and Z, and Uniform Commercial Code Articles 3 and 4, to mitigate risk and ensure compliance.
Who You Are
Credit Union Knowledge:
In-depth knowledge of TENCU products, operations, and regulatory compliance.
Member Experience:
Proven success developing strategies and using customer success platforms to enhance member experience.
Leadership & Teamwork:
Demonstrate strong leadership, mentorship, and collaboration skills. Effectively train and coach staff on product cross-selling.
Communication & Interpersonal Skills:
Excellent written and verbal communication in English is required; bilingual skills are a plus.
Technical Proficiency:
Skilled with computers, including MS Office, and able to troubleshoot issues related to the video banking system.
Analytical Abilities:
Possess strong problem-solving and analytical skills with the ability to interpret data.
Collaboration:
Work effectively with other departments to resolve member service and fraud issues.
Flexibility:
Willingness to travel to other Credit Union locations as needed.
Benefits We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven (11) paid holidays.
Education and Experience
Bachelor\'s degree preferred. A two-year college degree required.
5 - 8 years in banking/credit union call center or e-branch, with 3+ years in management.
Knowledge of Visa regulations, UCC Articles 3 & 4, and federal banking regulations.
Physical Requirements
Ability to sit for long periods of time
Ability to use a computer for long periods of time
Ability to stand, twist, bend, squat, crawl, and climb
Ability to lift up to 25 pounds
Ability to drive a credit union vehicle
Join a credit union that is dedicated to its people and its purpose.
To be hired for this position the candidate must pass a drug screen and background check
TENCU is an Equal Opportunity Employer.
*This job opportunity is only open to local candidates in Tennessee*
No recruiters please
#J-18808-Ljbffr
Join our dynamic Operations Team in Nashville, TN:
Are you a leader who thrives on innovating the member experience? As the
Director of Video Banking , you will lead the strategic vision and execution for the video banking channel, delivering a seamless and exceptional digital experience throughout the entire member journey. You will empower and guide a high-performing team to drive member engagement, build loyalty, and achieve key membership growth targets.
At TENCU, we believe in building a team that is guided by our core values of
Member-Centric, Integrity, and Innovation.
While we take our work seriously, we don\'t take ourselves too seriously. We\'re a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do.
Responsibilities
Manage assigned special projects.
Oversee prompt responses to all member service emails.
Assist other departments as needed.
Act as backup for the Call Center Manager.
Monitors and enforces adherence to all relevant governmental regulations, including Regulations CC, E, D, J, and Z, and Uniform Commercial Code Articles 3 and 4, to mitigate risk and ensure compliance.
Who You Are
Credit Union Knowledge:
In-depth knowledge of TENCU products, operations, and regulatory compliance.
Member Experience:
Proven success developing strategies and using customer success platforms to enhance member experience.
Leadership & Teamwork:
Demonstrate strong leadership, mentorship, and collaboration skills. Effectively train and coach staff on product cross-selling.
Communication & Interpersonal Skills:
Excellent written and verbal communication in English is required; bilingual skills are a plus.
Technical Proficiency:
Skilled with computers, including MS Office, and able to troubleshoot issues related to the video banking system.
Analytical Abilities:
Possess strong problem-solving and analytical skills with the ability to interpret data.
Collaboration:
Work effectively with other departments to resolve member service and fraud issues.
Flexibility:
Willingness to travel to other Credit Union locations as needed.
Benefits We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven (11) paid holidays.
Education and Experience
Bachelor\'s degree preferred. A two-year college degree required.
5 - 8 years in banking/credit union call center or e-branch, with 3+ years in management.
Knowledge of Visa regulations, UCC Articles 3 & 4, and federal banking regulations.
Physical Requirements
Ability to sit for long periods of time
Ability to use a computer for long periods of time
Ability to stand, twist, bend, squat, crawl, and climb
Ability to lift up to 25 pounds
Ability to drive a credit union vehicle
Join a credit union that is dedicated to its people and its purpose.
To be hired for this position the candidate must pass a drug screen and background check
TENCU is an Equal Opportunity Employer.
*This job opportunity is only open to local candidates in Tennessee*
No recruiters please
#J-18808-Ljbffr