Boston Seaside Search is hiring: Field Services Engineer in Boston

5 days ago Be among the first 25 applicants

Boston Seaside Search provided pay range

This range is provided by Boston Seaside Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $85,000.00/yr

Direct message the job poster from Boston Seaside Search

Location: Boston, MA (Onsite support in Waltham/Framingham, 3-4 days a week)

Job Description

As a vital part of our team, you’ll serve as the primary point of contact for our IT support clientele, delivering unparalleled service both onsite and remotely. Your role will encompass a diverse array of responsibilities, ensuring our clients' technology operates seamlessly.

Main Responsibilities

• Onsite IT Support: Provide onsite assistance 2-3 days a week at various client offices within the Boston area, guaranteeing smooth operation of their technology systems.
• Workstation Setup & User Onboarding: Manage the setup of workstations and facilitate user onboarding, including the imaging of new laptops in both Windows (using Intune) and Apple (using Kandji) environments.
• Helpdesk Management: Address a variety of support tasks, from troubleshooting Level 1 and 2 helpdesk tickets to overseeing A/V media rooms, Wi-Fi networks, printers, and phone systems.
• VIP Support: Offer superior support to VIP and executive users, responding to their technology requirements with professionalism, discretion, and urgency.
• Windows 11 Rollouts: Assist in the upgrading and rollout of Windows 11 to client laptops.
• Team Collaboration: Work closely with our Helpdesk Manager/Lead to deliver comprehensive and effective support for our clients.

Experience

• Minimum of 3 years as an IT helpdesk technician or in a comparable role.
• Experience with a Managed Service Provider (MSP) is highly advantageous.
• Familiarity with Life Sciences organizations is a plus.

Technical Skills

• Expertise in providing IT support for both Windows and macOS workstations.
• Proficient in imaging and deployment software such as Intune and Kandji.
• Solid grasp of Azure and AWS platforms.
• Knowledge of Identity Access Management best practices is highly desirable.
• Scripting skills in Python or PowerShell are a bonus.

Soft Skills

• Exceptional communication and interpersonal abilities, facilitating effective interaction with all organizational levels, from end-users to executives.
• Demonstrated capacity to work independently as a self-starter and keen learner.
• Strong customer-first mentality with a dedication to ensuring a seamless and positive user experience.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Information Technology and General Business

Industries

IT Services and IT Consulting

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid paternity leave
• Paid maternity leave

Additional Information

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