Bank of America
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: This job is responsible for executing substantive money laundering, economic sanctions and fraud compliance and operational risk practices. Key responsibilities include working directly or through compliance officers for the Front Line Units (FLUs) and Control Functions (CFs) to complete compliance, policy, operational/fraud risk management requirements. The Global Financial Crimes Manager is responsible for leading a team of 18 Global Financial Crimes (GFC) Specialists who oversee case assignments and escalations across the full range of Anti-Money Laundering (AML) investigations, spanning all levels of case complexity. This role ensures timely and accurate delivery of cases to the right investigative teams, based on case aging, prioritization, and risk. The Manager also oversees workforce management, investigator scheduling, time tracking, and reporting to senior management. The Manager plays a critical role in ensuring investigations are distributed efficiently, escalations are managed appropriately, and case throughput is effectively balanced across internal teams and vendor partners. The Manager is expected to influence process improvements, build strong relationships with senior leaders and stakeholders, and optimize operational efficiency. This position requires both operational rigor and leadership presence to align teams, vendors, and systemic partners in support of financial crimes objectives.
Responsibilities: Advises and directs the development and maintenance of financial crimes owned policies and standards, and reviews relevant Front Line Units/Control Functions-owned policies and standards to ensure that regulatory requirements and operational risks are appropriately addressed
Produces and/or oversees independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders
Monitors the changes in regulations applicable to Global Financial Crimes, including advising business leaders, directing the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed
Participates in industry forums and monitors regulatory expectations, emerging legislation and regulation, political scrutiny, litigation and key influencers to identify and mitigate emerging risks
Escalates financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees
Identifies, aggregates, reports, escalates, inspects, and challenges the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes
Reviews and challenges internal and external operational loss events, including the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately
Case Assignment & Escalation Oversight Lead and manage a team of 18 GFC Specialists responsible for assigning AML investigation cases across multiple business lines and complexity levels.
Ensure cases are delivered to the appropriate teams based on aging, prioritization, and risk level.
Oversee escalation management to ensure timely routing of complex and high-risk cases.
Maintain visibility into case throughput internally and across vendor teams, ensuring SLAs and timeliness standards are met.
Workforce & Performance Management Oversee workforce management for investigative teams, including time tracking, attendance, and adherence to scheduling requirements.
Provide leadership, coaching, and support to GFC Specialists to enhance efficiency in case distribution.
Establish and enforce workforce adherence standards for managers and staff, ensuring consistency across investigation teams.
Controls & Reporting Implement and monitor case assignment controls to ensure consistent, accurate, and timely distribution of investigations.
Produce and deliver business reports on case assignment success, workforce adherence, investigator attendance, escalation trends, and control monitoring results.
Partner with senior leaders, compliance stakeholders, and technology teams to influence process improvements and optimize case distribution workflows.
Identify risks, bottlenecks, and process gaps in case distribution and implement corrective actions as needed.
Support regulatory and governance requirements tied to case assignment and workforce controls.
Core Competencies Strong knowledge of AML regulations, financial crime typologies, and investigative workflows.
Proven ability to lead, motivate, and develop teams in high-volume investigative environments and effective case distribution across large, complex organizations.
Expertise in workforce oversight, including scheduling, productivity, and SLA adherence.
Skills: Critical Thinking
Monitoring, Surveillance, and Testing
Regulatory Compliance
Risk Management
Coaching
Issue Management
Policies, Procedures, and Guidelines Management
Strategy Planning and Development
Written Communications
External Resource Management
Reporting
Talent Development
Required Skills: 7 years of AML/financial crimes investigations or operations experience, with at least 5 years in management.
Exceptional reporting and presentation skills, with the ability to translate workforce metrics and case assignment data into meaningful insights for leadership.
Excellent communication and stakeholder management skills, with ability to coordinate across internal teams and external partners.
Familiarity with AML case management systems (e.g., MOC, ISS, Search Analytics or equivalent).
Experience with workforce management platforms (e.g., IEX or equivalent).
Proficiency in Excel and reporting tools (dashboards, pivot tables, workload tracking).
Understanding of operational control frameworks for case distribution and workforce adherence.
Ability to solve complex problems through root cause analysis, management by fact and collaboration across wide constituency.
Ability to work in a fast-paced environment; often with a high degree of ambiguity and prioritizing multiple priorities
Highly organized and able to effectively multi-task
Desired skills: Bachelor’s degree in Business, Finance, Criminal Justice, or related field.
ACAMS or equivalent certification preferred.
Shift: 1st shift (United States of America)
Hours Per Week: 40 #J-18808-Ljbffr
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: This job is responsible for executing substantive money laundering, economic sanctions and fraud compliance and operational risk practices. Key responsibilities include working directly or through compliance officers for the Front Line Units (FLUs) and Control Functions (CFs) to complete compliance, policy, operational/fraud risk management requirements. The Global Financial Crimes Manager is responsible for leading a team of 18 Global Financial Crimes (GFC) Specialists who oversee case assignments and escalations across the full range of Anti-Money Laundering (AML) investigations, spanning all levels of case complexity. This role ensures timely and accurate delivery of cases to the right investigative teams, based on case aging, prioritization, and risk. The Manager also oversees workforce management, investigator scheduling, time tracking, and reporting to senior management. The Manager plays a critical role in ensuring investigations are distributed efficiently, escalations are managed appropriately, and case throughput is effectively balanced across internal teams and vendor partners. The Manager is expected to influence process improvements, build strong relationships with senior leaders and stakeholders, and optimize operational efficiency. This position requires both operational rigor and leadership presence to align teams, vendors, and systemic partners in support of financial crimes objectives.
Responsibilities: Advises and directs the development and maintenance of financial crimes owned policies and standards, and reviews relevant Front Line Units/Control Functions-owned policies and standards to ensure that regulatory requirements and operational risks are appropriately addressed
Produces and/or oversees independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders
Monitors the changes in regulations applicable to Global Financial Crimes, including advising business leaders, directing the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed
Participates in industry forums and monitors regulatory expectations, emerging legislation and regulation, political scrutiny, litigation and key influencers to identify and mitigate emerging risks
Escalates financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees
Identifies, aggregates, reports, escalates, inspects, and challenges the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes
Reviews and challenges internal and external operational loss events, including the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately
Case Assignment & Escalation Oversight Lead and manage a team of 18 GFC Specialists responsible for assigning AML investigation cases across multiple business lines and complexity levels.
Ensure cases are delivered to the appropriate teams based on aging, prioritization, and risk level.
Oversee escalation management to ensure timely routing of complex and high-risk cases.
Maintain visibility into case throughput internally and across vendor teams, ensuring SLAs and timeliness standards are met.
Workforce & Performance Management Oversee workforce management for investigative teams, including time tracking, attendance, and adherence to scheduling requirements.
Provide leadership, coaching, and support to GFC Specialists to enhance efficiency in case distribution.
Establish and enforce workforce adherence standards for managers and staff, ensuring consistency across investigation teams.
Controls & Reporting Implement and monitor case assignment controls to ensure consistent, accurate, and timely distribution of investigations.
Produce and deliver business reports on case assignment success, workforce adherence, investigator attendance, escalation trends, and control monitoring results.
Partner with senior leaders, compliance stakeholders, and technology teams to influence process improvements and optimize case distribution workflows.
Identify risks, bottlenecks, and process gaps in case distribution and implement corrective actions as needed.
Support regulatory and governance requirements tied to case assignment and workforce controls.
Core Competencies Strong knowledge of AML regulations, financial crime typologies, and investigative workflows.
Proven ability to lead, motivate, and develop teams in high-volume investigative environments and effective case distribution across large, complex organizations.
Expertise in workforce oversight, including scheduling, productivity, and SLA adherence.
Skills: Critical Thinking
Monitoring, Surveillance, and Testing
Regulatory Compliance
Risk Management
Coaching
Issue Management
Policies, Procedures, and Guidelines Management
Strategy Planning and Development
Written Communications
External Resource Management
Reporting
Talent Development
Required Skills: 7 years of AML/financial crimes investigations or operations experience, with at least 5 years in management.
Exceptional reporting and presentation skills, with the ability to translate workforce metrics and case assignment data into meaningful insights for leadership.
Excellent communication and stakeholder management skills, with ability to coordinate across internal teams and external partners.
Familiarity with AML case management systems (e.g., MOC, ISS, Search Analytics or equivalent).
Experience with workforce management platforms (e.g., IEX or equivalent).
Proficiency in Excel and reporting tools (dashboards, pivot tables, workload tracking).
Understanding of operational control frameworks for case distribution and workforce adherence.
Ability to solve complex problems through root cause analysis, management by fact and collaboration across wide constituency.
Ability to work in a fast-paced environment; often with a high degree of ambiguity and prioritizing multiple priorities
Highly organized and able to effectively multi-task
Desired skills: Bachelor’s degree in Business, Finance, Criminal Justice, or related field.
ACAMS or equivalent certification preferred.
Shift: 1st shift (United States of America)
Hours Per Week: 40 #J-18808-Ljbffr