Maricopa Community College district
Student Services Analyst-Navigator (10 Positions)
Maricopa Community College district, Arizona City, Arizona, United States, 85123
Overview
Student Services Analyst-Navigator (Multiple Positions Available)
Job ID:
321895 |
Location:
Mesa Community College |
Full/Part Time:
Full Time |
Regular/Temporary:
Regular
Hiring Salary Range
$52,525-$68,282/annually DOE
Grade
114
Work Schedule
Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision: creating excellence in education for a better world. We focus on people—not profits. We provide the flexibility and support our students need to succeed in and beyond the classroom. We don’t just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year.
Campus Statement
Mesa Community College (MCC), celebrating its 60th anniversary during 2025, is nationally recognized for excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation, and MCC has the largest Indigenous student population among MCCCD colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Learn more at mesacc.edu.
Benefits Maricopa County Community College District (MCCCD) offers a competitive and comprehensive benefits program. Explore the wide range of benefits and perks available to eligible employees at MCCCD:
Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with option to purchase supplemental coverage
Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules
District-Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
Employee Assistance Program (EAP)
Sight-On-Site Eye Care Services
Mobile On-Site Mammography Screenings
Pre-Retirement Planning Events
Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)
Job Summary The College Enrollment Navigator provides high-quality service allowing applicants to successfully complete the college onboarding process. As a resource guide to applicants, the Navigator will embrace a holistic model of care and use a case management approach to new student onboarding. They will serve as the primary point of contact for new students until advisor-ready, decreasing fragmentation of services and providing quality care across a continuum of enrollment requirements. The College Navigator will provide proactive outreach and support to applicants with the goal of making a positive impact on the college's enrollment. The role reviews key admissions information, including domicile status, identity verification, academic program choice, payment options, and available college resources. Their goal is to ensure students are ready for course registration and to facilitate a smooth transition to college for their assigned caseload. The position is designed to interact with applicants both in person and virtually to provide advising and support throughout the enrollment process.
Essential Functions 35% Program Coordination:
Outreach and Student Case Management; Maintain a caseload of incoming students and accurate notes related to student contacts; Initiate communication and maintain student engagement with newly admitted students throughout the enrollment process; Provide ongoing support and monitor progress from application through registration-readiness.
Enrollment Support and Collaboration; Guide students through initiation of payment options (financial aid, scholarships, payment plan); Serve as a liaison and coordinate with admissions, financial aid, advising and other college departments to resolve issues and ensure a smooth enrollment experience; Maintain up-to-date knowledge of college resources, scholarships, and community services.
Program Planning and Evaluation; Assist in developing, implementing, and evaluating enrollment support programs and services; Provide reports and recommendations for improving processes and student success outcomes; Collect and analyze data related to student engagement, conversion rates, and barriers to enrollment; Prepare accurate reports and documentation as required.
35% Program Implementation:
Develop Enrollment Strategies; Serve as single Point-of-Contact for newly admitted students and manage/resolve all admission-related matters to ensure course registration-readiness; Complete ID Authentication; Address 1st level domicile and residency matters; Monitor applicant progress and provide information about MCC career and educational pathways and the enrollment process; Design and execute communication plans that keep students informed at every stage; Use email, SMS, social media, and phone to engage with students and provide reminders and updates.
Deliver Student Support Services; Identify at-risk students during enrollment and provide additional support or referrals; Register for New Student Orientation; Implement resources that help students transition to college life; Collaborate to remediate barriers to enrollment; Foster student self-advocacy.
Engaging in Continuous Improvement; Collect and evaluate feedback; Apply best practices and trends to improve programs; Experiment with new approaches to enhance student experiences.
20% Compliance:
Ensure compliance with federal, state, District Office, and institutional regulations; Maintain accurate student records; Utilize approved systems to communicate and monitor student interaction; Monitor compliance and reporting standards; Maintain student confidentiality and equal access to MCC programs.
5% Leadership:
Data analysis related to student access, retention, and persistence; Monitor metrics and procedures for process efficiency; Collaborate with administration to analyze and implement processes; Communicate effectively and foster collaboration; Demonstrate integrity and accountability; Assist in leading in the absence of the Coordinator.
5% Other:
Serve on executive boards and committees; Perform other duties as assigned commensurate to grade level.
Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to perform the essential duties of the job.
Desired Qualifications
Bachelor's Degree or higher from an accredited college or university
Experience providing support and guidance to students
At least three (3) years experience in academic or career advising, admissions, student support services, case management, and/or registrar office in a higher education setting
At least two (2) years experience working with different cohorts of students and identifying and implementing student success strategies
At least two (2) years experience in customer service and team environments
Experience with education-related marketing and outreach, including CRM tools
Experience with student information systems and higher education systems
Knowledge of laws and regulations related to higher education (FERPA, etc.)
Proficient in English and a second language; bilingual (Spanish) preferred
Special Working Conditions Work schedule varies during the year: August through mid-May: Monday - Friday, 8-hour days; mid-May through end of July: Monday - Thursday, 10-hour days. May require evening and weekend hours. This position is fully on-site. Required to sit for prolonged periods and view a computer monitor. Travel between campuses may be required. MCC does not sponsor work visas.
How to Apply Applicants are strongly encouraged to submit a cover letter detailing how the applicant meets the minimum and desired qualifications. A cover letter may highlight knowledge, skills, and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the posting closes. Missing materials or incomplete employment history will not be considered.
Application Materials Please ensure materials provide the following information:
Illustrate how prior experience, knowledge, and education meet the minimum and desired qualifications
Indicate whether former or current employment is Full-Time or Part-Time (include hours)
Provide employment history in month/year format with job title, duties, and employer
Three professional references
Applicants who currently work for MCCCD campuses should apply via HCM Self Service; others apply at https://www.maricopa.edu/about/careers. For technical issues, contact MCC Human Resources prior to the deadline.
Posting Close Date Apply on or before
11/16/2025
to be considered.
Posting URL: https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321895&PostingSeq=1
#J-18808-Ljbffr
Job ID:
321895 |
Location:
Mesa Community College |
Full/Part Time:
Full Time |
Regular/Temporary:
Regular
Hiring Salary Range
$52,525-$68,282/annually DOE
Grade
114
Work Schedule
Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision: creating excellence in education for a better world. We focus on people—not profits. We provide the flexibility and support our students need to succeed in and beyond the classroom. We don’t just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year.
Campus Statement
Mesa Community College (MCC), celebrating its 60th anniversary during 2025, is nationally recognized for excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation, and MCC has the largest Indigenous student population among MCCCD colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Learn more at mesacc.edu.
Benefits Maricopa County Community College District (MCCCD) offers a competitive and comprehensive benefits program. Explore the wide range of benefits and perks available to eligible employees at MCCCD:
Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with option to purchase supplemental coverage
Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules
District-Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
Employee Assistance Program (EAP)
Sight-On-Site Eye Care Services
Mobile On-Site Mammography Screenings
Pre-Retirement Planning Events
Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)
Job Summary The College Enrollment Navigator provides high-quality service allowing applicants to successfully complete the college onboarding process. As a resource guide to applicants, the Navigator will embrace a holistic model of care and use a case management approach to new student onboarding. They will serve as the primary point of contact for new students until advisor-ready, decreasing fragmentation of services and providing quality care across a continuum of enrollment requirements. The College Navigator will provide proactive outreach and support to applicants with the goal of making a positive impact on the college's enrollment. The role reviews key admissions information, including domicile status, identity verification, academic program choice, payment options, and available college resources. Their goal is to ensure students are ready for course registration and to facilitate a smooth transition to college for their assigned caseload. The position is designed to interact with applicants both in person and virtually to provide advising and support throughout the enrollment process.
Essential Functions 35% Program Coordination:
Outreach and Student Case Management; Maintain a caseload of incoming students and accurate notes related to student contacts; Initiate communication and maintain student engagement with newly admitted students throughout the enrollment process; Provide ongoing support and monitor progress from application through registration-readiness.
Enrollment Support and Collaboration; Guide students through initiation of payment options (financial aid, scholarships, payment plan); Serve as a liaison and coordinate with admissions, financial aid, advising and other college departments to resolve issues and ensure a smooth enrollment experience; Maintain up-to-date knowledge of college resources, scholarships, and community services.
Program Planning and Evaluation; Assist in developing, implementing, and evaluating enrollment support programs and services; Provide reports and recommendations for improving processes and student success outcomes; Collect and analyze data related to student engagement, conversion rates, and barriers to enrollment; Prepare accurate reports and documentation as required.
35% Program Implementation:
Develop Enrollment Strategies; Serve as single Point-of-Contact for newly admitted students and manage/resolve all admission-related matters to ensure course registration-readiness; Complete ID Authentication; Address 1st level domicile and residency matters; Monitor applicant progress and provide information about MCC career and educational pathways and the enrollment process; Design and execute communication plans that keep students informed at every stage; Use email, SMS, social media, and phone to engage with students and provide reminders and updates.
Deliver Student Support Services; Identify at-risk students during enrollment and provide additional support or referrals; Register for New Student Orientation; Implement resources that help students transition to college life; Collaborate to remediate barriers to enrollment; Foster student self-advocacy.
Engaging in Continuous Improvement; Collect and evaluate feedback; Apply best practices and trends to improve programs; Experiment with new approaches to enhance student experiences.
20% Compliance:
Ensure compliance with federal, state, District Office, and institutional regulations; Maintain accurate student records; Utilize approved systems to communicate and monitor student interaction; Monitor compliance and reporting standards; Maintain student confidentiality and equal access to MCC programs.
5% Leadership:
Data analysis related to student access, retention, and persistence; Monitor metrics and procedures for process efficiency; Collaborate with administration to analyze and implement processes; Communicate effectively and foster collaboration; Demonstrate integrity and accountability; Assist in leading in the absence of the Coordinator.
5% Other:
Serve on executive boards and committees; Perform other duties as assigned commensurate to grade level.
Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to perform the essential duties of the job.
Desired Qualifications
Bachelor's Degree or higher from an accredited college or university
Experience providing support and guidance to students
At least three (3) years experience in academic or career advising, admissions, student support services, case management, and/or registrar office in a higher education setting
At least two (2) years experience working with different cohorts of students and identifying and implementing student success strategies
At least two (2) years experience in customer service and team environments
Experience with education-related marketing and outreach, including CRM tools
Experience with student information systems and higher education systems
Knowledge of laws and regulations related to higher education (FERPA, etc.)
Proficient in English and a second language; bilingual (Spanish) preferred
Special Working Conditions Work schedule varies during the year: August through mid-May: Monday - Friday, 8-hour days; mid-May through end of July: Monday - Thursday, 10-hour days. May require evening and weekend hours. This position is fully on-site. Required to sit for prolonged periods and view a computer monitor. Travel between campuses may be required. MCC does not sponsor work visas.
How to Apply Applicants are strongly encouraged to submit a cover letter detailing how the applicant meets the minimum and desired qualifications. A cover letter may highlight knowledge, skills, and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the posting closes. Missing materials or incomplete employment history will not be considered.
Application Materials Please ensure materials provide the following information:
Illustrate how prior experience, knowledge, and education meet the minimum and desired qualifications
Indicate whether former or current employment is Full-Time or Part-Time (include hours)
Provide employment history in month/year format with job title, duties, and employer
Three professional references
Applicants who currently work for MCCCD campuses should apply via HCM Self Service; others apply at https://www.maricopa.edu/about/careers. For technical issues, contact MCC Human Resources prior to the deadline.
Posting Close Date Apply on or before
11/16/2025
to be considered.
Posting URL: https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321895&PostingSeq=1
#J-18808-Ljbffr