Slide
Slide Insurance – Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.
At Slide, you will not only be part of a successful team, but you will also be part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!
What You Will Be Doing
Act as the primary point of escalation for customer issues that cannot be resolved at the Claims Service Rep level.
Serve as the liaison between the Claims Service team and other departments on technical issues.
Resolve complex or high-priority issues promptly, balancing customer satisfaction and company policy.
Assist in the tracking of team performance metrics, such as response time and resolution rate.
Schedule and maintain break and lunch schedules for the Claims Service Reps.
Act as subject matter expert for Claims Service Representatives.
Assist in the onboarding and training of new team members, ensuring they understand company policies, systems, and customer service best practices.
Identify process improvement opportunities within the department call flows.
Provide customer service via incoming calls as the first point of contact after an incident has occurred on a covered property.
Create detailed claim report so claim can be assigned to an examiner.
Respond in a timely manner to all customer inquiries.
Perform other duties as assigned.
What You Have – Education, Experience, and Licensing
Bachelor’s degree or high school diploma and equivalent experience required.
3+ years of experience in a contact or call center environment required.
Qualifications / Skills And Competencies
Capability to guide and inspire a team of customer service representatives.
Strong facilitation, communication, and interpersonal skills.
Proven ability to be adaptable and flexible; able to adjust to new requirements or unforeseen issues.
Demonstrated strong organizational skills.
Excellent verbal and written communication skills.
Ability to work independently and prioritize effectively.Ability to think critically and objectively.Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.
Desire to live Slide's core values.
Benefits Slide offers a comprehensive and affordable benefits package covering all aspects of health—physical, emotional, financial, social, and professional. A Lifestyle Spending Account is set up for each Slider, with Slide contributing monthly to help you use benefits that suit you—Health Your Way!
Company Recognition 2023, 2024 & 2025 Best Place to Work – Tampa Bay Business Journal 2024 & 2025 Top Workplace – Tampa Bay Times (Local) & 2024 Top Workplace – USA Today (National)
Job Details Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Information Technology Industry: Insurance
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What You Will Be Doing
Act as the primary point of escalation for customer issues that cannot be resolved at the Claims Service Rep level.
Serve as the liaison between the Claims Service team and other departments on technical issues.
Resolve complex or high-priority issues promptly, balancing customer satisfaction and company policy.
Assist in the tracking of team performance metrics, such as response time and resolution rate.
Schedule and maintain break and lunch schedules for the Claims Service Reps.
Act as subject matter expert for Claims Service Representatives.
Assist in the onboarding and training of new team members, ensuring they understand company policies, systems, and customer service best practices.
Identify process improvement opportunities within the department call flows.
Provide customer service via incoming calls as the first point of contact after an incident has occurred on a covered property.
Create detailed claim report so claim can be assigned to an examiner.
Respond in a timely manner to all customer inquiries.
Perform other duties as assigned.
What You Have – Education, Experience, and Licensing
Bachelor’s degree or high school diploma and equivalent experience required.
3+ years of experience in a contact or call center environment required.
Qualifications / Skills And Competencies
Capability to guide and inspire a team of customer service representatives.
Strong facilitation, communication, and interpersonal skills.
Proven ability to be adaptable and flexible; able to adjust to new requirements or unforeseen issues.
Demonstrated strong organizational skills.
Excellent verbal and written communication skills.
Ability to work independently and prioritize effectively.Ability to think critically and objectively.Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.
Desire to live Slide's core values.
Benefits Slide offers a comprehensive and affordable benefits package covering all aspects of health—physical, emotional, financial, social, and professional. A Lifestyle Spending Account is set up for each Slider, with Slide contributing monthly to help you use benefits that suit you—Health Your Way!
Company Recognition 2023, 2024 & 2025 Best Place to Work – Tampa Bay Business Journal 2024 & 2025 Top Workplace – Tampa Bay Times (Local) & 2024 Top Workplace – USA Today (National)
Job Details Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Information Technology Industry: Insurance
#J-18808-Ljbffr