CSM Corporation
Part-Time Front Desk Agent - Hilton Garden Inn Boston/Marlborough
CSM Corporation, Marlborough, Massachusetts, us, 01752
Part‑Time Front Desk Agent - Hilton Garden Inn Boston/Marlborough
Join to apply for the
Part‑Time Front Desk Agent
role at
CSM Corporation .
Base Pay Range $17.00/hr - $19.00/hr
Responsibilities
Anticipate and respond to guests in a friendly and positive manner.
Provide the highest level of service.
Process check‑ins and check‑outs, verify billing, create reservations, and process special requests.
Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services.
Work as a team player in meeting guests’ needs, and actively contribute to the efforts of other departments when necessary.
Understand and follow the company guest service recovery program.
Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
Monitor room availability, follow restrictions, and all booking policies and procedures.
Drive sales and maximize revenue by up‑selling rooms and amenities.
Follow company procedures when handling cash and processing financial transactions.
Use all equipment properly and adhere to cost controls to reduce expenses and waste.
Plan, organize, and prioritize work duties to produce the required volume of work.
Adhere to company general work rules, department procedures, and company policies.
Attend all required department and hotel meetings.
Maintain a clean and safe work area in compliance with company, brand, local, state and federal regulations.
Follow all company procedures for guest/associate incidents.
Be knowledgeable of hotel emergency procedures.
Education High school diploma or GED required.
Experience / Knowledge / Skills / Abilities
1+ years prior guest service experience required, preferably in a hospitality setting.
Excellent verbal communication skills.
Attention to detail, customer focused and ability to perform job duties in a fast‑paced environment.
Maintains predictable and reliable attendance.
Ability to lift, push and pull up to 25 pounds on an occasional basis.
Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods.
This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all‑encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co‑workers positively and respectfully and perform duties safely and effectively.
To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.
This document does not create an employment contract, implied or otherwise, other than an "at‑will" employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.
CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.
Seniority Level Entry level
Employment Type Part‑time
Job Function and Industries Other; Industries: Restaurants
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Marlborough, MA .
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Part‑Time Front Desk Agent
role at
CSM Corporation .
Base Pay Range $17.00/hr - $19.00/hr
Responsibilities
Anticipate and respond to guests in a friendly and positive manner.
Provide the highest level of service.
Process check‑ins and check‑outs, verify billing, create reservations, and process special requests.
Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services.
Work as a team player in meeting guests’ needs, and actively contribute to the efforts of other departments when necessary.
Understand and follow the company guest service recovery program.
Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
Monitor room availability, follow restrictions, and all booking policies and procedures.
Drive sales and maximize revenue by up‑selling rooms and amenities.
Follow company procedures when handling cash and processing financial transactions.
Use all equipment properly and adhere to cost controls to reduce expenses and waste.
Plan, organize, and prioritize work duties to produce the required volume of work.
Adhere to company general work rules, department procedures, and company policies.
Attend all required department and hotel meetings.
Maintain a clean and safe work area in compliance with company, brand, local, state and federal regulations.
Follow all company procedures for guest/associate incidents.
Be knowledgeable of hotel emergency procedures.
Education High school diploma or GED required.
Experience / Knowledge / Skills / Abilities
1+ years prior guest service experience required, preferably in a hospitality setting.
Excellent verbal communication skills.
Attention to detail, customer focused and ability to perform job duties in a fast‑paced environment.
Maintains predictable and reliable attendance.
Ability to lift, push and pull up to 25 pounds on an occasional basis.
Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods.
This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all‑encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co‑workers positively and respectfully and perform duties safely and effectively.
To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.
This document does not create an employment contract, implied or otherwise, other than an "at‑will" employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.
CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.
Seniority Level Entry level
Employment Type Part‑time
Job Function and Industries Other; Industries: Restaurants
Referrals increase your chances of interviewing at CSM Corporation by 2×.
Get notified about new Front Desk Representative jobs in
Marlborough, MA .
#J-18808-Ljbffr