Keuka College
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Description This position is responsible for being the first line of technical support at the College. It will work with students and employees at Keuka College troubleshooting level one tasks (e.g., installation, testing, and technical tasks in support of the College's hardware, software, and fleet printing systems) and will support the rest of the Service Desk team with any assigned projects.
Essential Responsibilities
Provide level one technical support and diagnosis of operating systems and applications to users of the College's computers (PC & Mac devices) to include tasks such as new machine setup, email configurations, office applications, web browsers, and other support needs.
Address account and licensing issues using Entra and Active Directory.
Perform routine maintenance of the College's computer and printer fleet.
Maintain and repair computers and other related hardware including re-imaging.
Perform diagnostics and preventative maintenance to ensure computer desktop systems are operational.
Assist with project management aspects of upgrading the College's computer fleet, including recording serial numbers, developing a deployment schedule, and physically deploying devices across campus.
Conduct troubleshooting as needed to support the campus community.
Contribute to the IT Services Knowledge Base and update SOPs and resources as needed.
Demonstrate high standards of integrity by supporting the Keuka College mission, vision, and values and adhering to institutional policies.
Maintain a high regard for student privacy in accordance with the FERPA privacy policies and procedures.
Confront unfamiliar problems and enact an analytical mindset to solve problems.
Explain system workings in simple terms to users of a less technical level.
Update and resolve tickets in a timely manner in alignment with department SLAs; direct unresolved issues to next level support personnel.
Execute processes with a high regard for cybersecurity and compliance regulations.
Maintain a professional and courteous attitude toward co‑workers and customers, representing Keuka College positively.
Attend necessary training and meetings to support effectiveness within the position as required.
Maintain regular and reliable attendance.
Perform other functions as assigned by management.
Physical Requirements
Some evening hours and occasional weekends.
Occasional lifting up to 50 lbs.
Employee Benefits Overview
Comprehensive Medical, Dental and Vision Coverage
Financial assistance for educational expenses, enabling professional growth and development.
Employer-sponsored life insurance coverage.
Generous paid time off, including holidays and sick leave to ensure work‑life balance.
Retirement benefits eligible on the 1st day of employment and matching contributions after 6 months of employment.
Confidential counseling and support services for mental health and personal matters through the Employee Assistance Program.
Requirements
High School Diploma is required.
Proficiency with current Operating Systems (Mac and Windows).
Experience troubleshooting hardware and software.
Ability to diagnose technological problems and provide clear instructions to end users.
Strong oral and written communication skills.
Commitment to providing exceptional customer service.
Excellent problem solving and analytical skills.
Openness to learning new technologies.
Proficiency in Microsoft 365.
Demonstrated ability to work with a team approach and in a service-oriented manner.
Integrity and complete confidentiality at all times.
Sensitivity to and responsiveness toward the needs/concerns of students, faculty, staff and the public.
Ability to work under pressure, tolerating interruptions, and collaborating with diverse groups.
Work with Purpose at Keuka College Keuka College, founded in 1890, is a liberal arts-based, private college located in the heart of New York’s beautiful Finger Lakes. Our picturesque lakeside campus is more than just a place to work – it’s a vibrant, close‑knit environment where collaboration, innovation, and personal growth are valued as much as academic excellence.
Why Keuka College?
Mission-Driven:
Empower students to lead, serve, and succeed. Our founder’s mission to "bring strength to our nation and help humanity" remains at the heart of what we do.
Experiential Learning:
Work in an environment that values hands‑on experience and innovation.
Core Values:
Integrity, leadership, and personal connection; student success; thoughtful resource use; curiosity; equal opportunity.
Professional Growth:
Training, leadership programs, and commitment to your success.
Work‑Life Balance:
Flexible schedules, wellness programs, and focus on your well‑being.
Welcoming Community:
A sense of belonging and an inclusive environment.
Core Values
Create a strong sense of community: foster a caring, respectful, and diverse environment.
Prioritize the success of each and every student: focus on achievement through innovative education.
Make thoughtful use of resources: collaborate efficiently to maximize resources and empower leadership.
Engage with curiosity: embrace questions, innovation, and lifelong learning.
Open doors to opportunities: promote equality and provide accessible programs.
Professional Growth We support your development through training, leadership programs, and a commitment to helping you succeed.
Work‑Life Balance Flexible schedules, wellness programs, and a focus on your well‑being allow you to thrive at work and at home.
Welcoming Community We embrace a sense of belonging and create an environment where everyone feels at home.
About the Community Keuka Park, NY, offers stunning lakeside living and is nestled along the shores of Keuka Lake. Known for its vineyards and scenic outdoor adventures, the area offers everything from hiking and fishing to wine tasting. Life in the Keuka region moves at a relaxed pace, giving you the opportunity to enjoy the natural beauty and simple joys of lakeside living.
Join Us and Make a Difference If you’re looking for meaningful work in a community that values your contributions, explore career opportunities at Keuka College and be part of something "small on purpose".
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries: Higher Education
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Keuka Park, NY .
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Description This position is responsible for being the first line of technical support at the College. It will work with students and employees at Keuka College troubleshooting level one tasks (e.g., installation, testing, and technical tasks in support of the College's hardware, software, and fleet printing systems) and will support the rest of the Service Desk team with any assigned projects.
Essential Responsibilities
Provide level one technical support and diagnosis of operating systems and applications to users of the College's computers (PC & Mac devices) to include tasks such as new machine setup, email configurations, office applications, web browsers, and other support needs.
Address account and licensing issues using Entra and Active Directory.
Perform routine maintenance of the College's computer and printer fleet.
Maintain and repair computers and other related hardware including re-imaging.
Perform diagnostics and preventative maintenance to ensure computer desktop systems are operational.
Assist with project management aspects of upgrading the College's computer fleet, including recording serial numbers, developing a deployment schedule, and physically deploying devices across campus.
Conduct troubleshooting as needed to support the campus community.
Contribute to the IT Services Knowledge Base and update SOPs and resources as needed.
Demonstrate high standards of integrity by supporting the Keuka College mission, vision, and values and adhering to institutional policies.
Maintain a high regard for student privacy in accordance with the FERPA privacy policies and procedures.
Confront unfamiliar problems and enact an analytical mindset to solve problems.
Explain system workings in simple terms to users of a less technical level.
Update and resolve tickets in a timely manner in alignment with department SLAs; direct unresolved issues to next level support personnel.
Execute processes with a high regard for cybersecurity and compliance regulations.
Maintain a professional and courteous attitude toward co‑workers and customers, representing Keuka College positively.
Attend necessary training and meetings to support effectiveness within the position as required.
Maintain regular and reliable attendance.
Perform other functions as assigned by management.
Physical Requirements
Some evening hours and occasional weekends.
Occasional lifting up to 50 lbs.
Employee Benefits Overview
Comprehensive Medical, Dental and Vision Coverage
Financial assistance for educational expenses, enabling professional growth and development.
Employer-sponsored life insurance coverage.
Generous paid time off, including holidays and sick leave to ensure work‑life balance.
Retirement benefits eligible on the 1st day of employment and matching contributions after 6 months of employment.
Confidential counseling and support services for mental health and personal matters through the Employee Assistance Program.
Requirements
High School Diploma is required.
Proficiency with current Operating Systems (Mac and Windows).
Experience troubleshooting hardware and software.
Ability to diagnose technological problems and provide clear instructions to end users.
Strong oral and written communication skills.
Commitment to providing exceptional customer service.
Excellent problem solving and analytical skills.
Openness to learning new technologies.
Proficiency in Microsoft 365.
Demonstrated ability to work with a team approach and in a service-oriented manner.
Integrity and complete confidentiality at all times.
Sensitivity to and responsiveness toward the needs/concerns of students, faculty, staff and the public.
Ability to work under pressure, tolerating interruptions, and collaborating with diverse groups.
Work with Purpose at Keuka College Keuka College, founded in 1890, is a liberal arts-based, private college located in the heart of New York’s beautiful Finger Lakes. Our picturesque lakeside campus is more than just a place to work – it’s a vibrant, close‑knit environment where collaboration, innovation, and personal growth are valued as much as academic excellence.
Why Keuka College?
Mission-Driven:
Empower students to lead, serve, and succeed. Our founder’s mission to "bring strength to our nation and help humanity" remains at the heart of what we do.
Experiential Learning:
Work in an environment that values hands‑on experience and innovation.
Core Values:
Integrity, leadership, and personal connection; student success; thoughtful resource use; curiosity; equal opportunity.
Professional Growth:
Training, leadership programs, and commitment to your success.
Work‑Life Balance:
Flexible schedules, wellness programs, and focus on your well‑being.
Welcoming Community:
A sense of belonging and an inclusive environment.
Core Values
Create a strong sense of community: foster a caring, respectful, and diverse environment.
Prioritize the success of each and every student: focus on achievement through innovative education.
Make thoughtful use of resources: collaborate efficiently to maximize resources and empower leadership.
Engage with curiosity: embrace questions, innovation, and lifelong learning.
Open doors to opportunities: promote equality and provide accessible programs.
Professional Growth We support your development through training, leadership programs, and a commitment to helping you succeed.
Work‑Life Balance Flexible schedules, wellness programs, and a focus on your well‑being allow you to thrive at work and at home.
Welcoming Community We embrace a sense of belonging and create an environment where everyone feels at home.
About the Community Keuka Park, NY, offers stunning lakeside living and is nestled along the shores of Keuka Lake. Known for its vineyards and scenic outdoor adventures, the area offers everything from hiking and fishing to wine tasting. Life in the Keuka region moves at a relaxed pace, giving you the opportunity to enjoy the natural beauty and simple joys of lakeside living.
Join Us and Make a Difference If you’re looking for meaningful work in a community that values your contributions, explore career opportunities at Keuka College and be part of something "small on purpose".
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries: Higher Education
Referrals increase your chances of interviewing at Keuka College by 2x
Get notified about new Technology Support Specialist jobs in
Keuka Park, NY .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr