Hilton Worldwide, Inc.
General Manager - Waldorf Astoria Tokyo Nihonbashi
Hilton Worldwide, Inc., Waldorf, Maryland, United States, 20602
Job Description
General Manager – Waldorf Astoria Tokyo Nihonbashi (Job Number: HOT0C1NG) Work Locations
Waldorf Astoria Tokyo Nihonbashi, 4-12 Nihonbashi, 1-Chome, Chuo-ku, Tokyo 103-0022, Japan About the Brand
Waldorf Astoria Hotels & Resorts is a world‑renowned luxury brand operating in the most sought‑after destinations worldwide, delivering exceptional guest experiences rooted in elegant service and unforgettable moments. The Role
As the General Manager of Waldorf Astoria Tokyo Nihonbashi, you will be the custodian of our brand’s legacy and pillars: a refined haven for our guests, sincerely elegant service, and unforgettable experiences. You will lead a team of executives, inspiring a culture of excellence, financial stewardship, and a guest experience that embodies our brand’s promise. You
champion commercial performance
by driving revenue growth and exceeding key performance indicators. Through close collaboration with Sales and Marketing, you shape strategies that are both brand-aligned and opportunity-driven, staying ahead of market trends and guest expectations. Your eye for detail and passion for hospitality
elevate every aspect of the guest journey . You lead with intent, ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions. Financially astute , you manage budgets with precision and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and protect our reputation. You serve as
key liaison with hotel ownership , building trust through transparency, consistency and strategic communication. You advocate for the long-term value of the property, ensuring it remains a refined haven for guests and a strong investment for owners. Above all, you are a
visionary leader . You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton – the company recognized as the
World’s Best Workplace by Great Place to Work and Fortune . Through your leadership, Waldorf Astoria becomes not just a place to work, but a place to belong. Qualifications
Luxury General Manager experience in key city locations with previous Waldorf Astoria brand experience Proven experience in managing pre-opening hotels and launching a new product in market Successful track record of driving commercial returns with proven ability to outperform competitor set Demonstrated ability to translate brand into experiences for guests and team members Solid grasp of financial management principles and experience in budgeting and forecasting Outstanding communication, negotiation skills and stakeholder management expertise Leadership expertise and development, including exceptional levels of team member engagement with a strong understanding and appreciation for Japanese culture Prior Japan working experience is an added advantage
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General Manager – Waldorf Astoria Tokyo Nihonbashi (Job Number: HOT0C1NG) Work Locations
Waldorf Astoria Tokyo Nihonbashi, 4-12 Nihonbashi, 1-Chome, Chuo-ku, Tokyo 103-0022, Japan About the Brand
Waldorf Astoria Hotels & Resorts is a world‑renowned luxury brand operating in the most sought‑after destinations worldwide, delivering exceptional guest experiences rooted in elegant service and unforgettable moments. The Role
As the General Manager of Waldorf Astoria Tokyo Nihonbashi, you will be the custodian of our brand’s legacy and pillars: a refined haven for our guests, sincerely elegant service, and unforgettable experiences. You will lead a team of executives, inspiring a culture of excellence, financial stewardship, and a guest experience that embodies our brand’s promise. You
champion commercial performance
by driving revenue growth and exceeding key performance indicators. Through close collaboration with Sales and Marketing, you shape strategies that are both brand-aligned and opportunity-driven, staying ahead of market trends and guest expectations. Your eye for detail and passion for hospitality
elevate every aspect of the guest journey . You lead with intent, ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions. Financially astute , you manage budgets with precision and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and protect our reputation. You serve as
key liaison with hotel ownership , building trust through transparency, consistency and strategic communication. You advocate for the long-term value of the property, ensuring it remains a refined haven for guests and a strong investment for owners. Above all, you are a
visionary leader . You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton – the company recognized as the
World’s Best Workplace by Great Place to Work and Fortune . Through your leadership, Waldorf Astoria becomes not just a place to work, but a place to belong. Qualifications
Luxury General Manager experience in key city locations with previous Waldorf Astoria brand experience Proven experience in managing pre-opening hotels and launching a new product in market Successful track record of driving commercial returns with proven ability to outperform competitor set Demonstrated ability to translate brand into experiences for guests and team members Solid grasp of financial management principles and experience in budgeting and forecasting Outstanding communication, negotiation skills and stakeholder management expertise Leadership expertise and development, including exceptional levels of team member engagement with a strong understanding and appreciation for Japanese culture Prior Japan working experience is an added advantage
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