Nicklaus Children's Health System
Registrar - ED Fracture Clinic (Full Time, Nights)
Nicklaus Children's Health System, Miami, Florida, us, 33222
Registrar – ED Fracture Clinic (Full Time, Nights)
Nicklaus Children’s Health System
Job Summary Greets patients and families in person or on the telephone. Obtains demographic, third‑party payer, financial, medical information and identification to schedule, admit or register the patient for the Health System. Obtains authorization and collects payments when required.
Job Specific Duties
Complies with applicable governmental regulations HIPAA and EMTALA.
Coordinates patient transfers/admissions in collaboration with LifeFlight, Admitting Nurses, and Physicians as appropriate.
Greets patients/families in person or on the telephone, treating them courteously, respectfully, and empathetically, responding to questions and problems, and keeping open lines of communication.
Interviews patients/families to obtain demographic, third‑party payer, and other financial/medical information and identification to schedule, pre‑admit/admit or pre‑register/register patients.
Verifies third‑party payer information via the web or telephone.
Obtains appropriate authorization for Health System and physician services.
Documents all activities in the computer system’s collection notes file as appropriate.
Directs families to the appropriate place to receive services by phone, text, email, and/or in person.
Calculates patients’ financial responsibility estimates based on insurance benefits and contracts, and provides information to patient/family.
Notifies patient/family of deductibles, co‑payments, deposits required for admission or registration, and advises/requests payments for out‑of‑pocket expenses.
Communicates with departments when issues arise or to accommodate special needs for patients.
Notifies management of any insurance/financial discrepancies for approval.
Obtains and validates prescription when appropriate and communicates with physician practice as needed.
Scans all documents into the appropriate folder in the computer system.
Obtains all necessary consents for patient treatment either in person or over the phone.
Verifies that patients are accompanied by a legal guardian and notifies Risk Management/Social Services if a patient is present with anyone other than their legal guardian.
Collects payments and provides receipts.
Responsible for placing/monitoring patients arriving for services using the patient’s tracking system.
Corrects any registration errors made utilizing the QA system.
Schedules Health System services as appropriate.
Activates trauma/medical patients ordered by the charge nurse and visits trauma room with social services to obtain patient information.
Participates in disaster drills, provides disaster packets, and replenishes as needed.
Receives incoming cue calls and handles as appropriate.
Ensures adult approval has been received for patients over 21 years of age.
Identifies duplicate financial and medical record numbers and handles as appropriate.
Performs down‑time manual registration as needed.
Qualifications
Minimum Job Requirements: One year of customer service experience.
Knowledge, Skills, and Abilities
High school education or equivalent preferred.
Fluent in Spanish strongly preferred.
Basic proficiency in Word, Excel, and Outlook.
One year of experience working with medical terminology, procedures, diagnosis codes, and insurance strongly preferred.
Able to communicate effectively in English both verbally and in writing in a clear and concise manner.
Able to accurately enter and interpret data.
Able to adapt and react calmly under stressful conditions.
Able to relate cooperatively and constructively with customers and co‑workers.
Able to serve customers with courtesy and respect.
Able to maintain confidentiality of sensitive information.
Able to follow complex written and/or verbal instructions to solve problems.
Able to establish necessary professional relationships, and interact effectively with internal and external customers.
Location Miami, FL
Job Category Clerical/Administrative
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Job Summary Greets patients and families in person or on the telephone. Obtains demographic, third‑party payer, financial, medical information and identification to schedule, admit or register the patient for the Health System. Obtains authorization and collects payments when required.
Job Specific Duties
Complies with applicable governmental regulations HIPAA and EMTALA.
Coordinates patient transfers/admissions in collaboration with LifeFlight, Admitting Nurses, and Physicians as appropriate.
Greets patients/families in person or on the telephone, treating them courteously, respectfully, and empathetically, responding to questions and problems, and keeping open lines of communication.
Interviews patients/families to obtain demographic, third‑party payer, and other financial/medical information and identification to schedule, pre‑admit/admit or pre‑register/register patients.
Verifies third‑party payer information via the web or telephone.
Obtains appropriate authorization for Health System and physician services.
Documents all activities in the computer system’s collection notes file as appropriate.
Directs families to the appropriate place to receive services by phone, text, email, and/or in person.
Calculates patients’ financial responsibility estimates based on insurance benefits and contracts, and provides information to patient/family.
Notifies patient/family of deductibles, co‑payments, deposits required for admission or registration, and advises/requests payments for out‑of‑pocket expenses.
Communicates with departments when issues arise or to accommodate special needs for patients.
Notifies management of any insurance/financial discrepancies for approval.
Obtains and validates prescription when appropriate and communicates with physician practice as needed.
Scans all documents into the appropriate folder in the computer system.
Obtains all necessary consents for patient treatment either in person or over the phone.
Verifies that patients are accompanied by a legal guardian and notifies Risk Management/Social Services if a patient is present with anyone other than their legal guardian.
Collects payments and provides receipts.
Responsible for placing/monitoring patients arriving for services using the patient’s tracking system.
Corrects any registration errors made utilizing the QA system.
Schedules Health System services as appropriate.
Activates trauma/medical patients ordered by the charge nurse and visits trauma room with social services to obtain patient information.
Participates in disaster drills, provides disaster packets, and replenishes as needed.
Receives incoming cue calls and handles as appropriate.
Ensures adult approval has been received for patients over 21 years of age.
Identifies duplicate financial and medical record numbers and handles as appropriate.
Performs down‑time manual registration as needed.
Qualifications
Minimum Job Requirements: One year of customer service experience.
Knowledge, Skills, and Abilities
High school education or equivalent preferred.
Fluent in Spanish strongly preferred.
Basic proficiency in Word, Excel, and Outlook.
One year of experience working with medical terminology, procedures, diagnosis codes, and insurance strongly preferred.
Able to communicate effectively in English both verbally and in writing in a clear and concise manner.
Able to accurately enter and interpret data.
Able to adapt and react calmly under stressful conditions.
Able to relate cooperatively and constructively with customers and co‑workers.
Able to serve customers with courtesy and respect.
Able to maintain confidentiality of sensitive information.
Able to follow complex written and/or verbal instructions to solve problems.
Able to establish necessary professional relationships, and interact effectively with internal and external customers.
Location Miami, FL
Job Category Clerical/Administrative
#J-18808-Ljbffr