Parnall Law Firm - Hurt? Call Bert
Personal Injury Pre-Litigation Case Manager
Parnall Law Firm - Hurt? Call Bert, Albuquerque, New Mexico, United States, 87101
Personal Injury Pre-Litigation Case Manager
Join to apply for the
Personal Injury Pre-Litigation Case Manager
role at
Parnall Law Firm - Hurt? Call Bert .
Location:
Albuquerque, NM – In-office work required.
Benefits
Health, dental, & vision insurance
Life and long-term disability insurance
401(k)
PTO/Select paid holidays
Opportunities for community outreach
A positive, fulfilling, caring environment where learning and growing are encouraged
Annual company goal trip
Mission Statement
To work together with the attorneys as a team to provide clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others.
To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.
To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm.
To work and motivate team members according to the values of Parnall Law Firm.
Results / Outcomes (What You Must Get Done)
Attend weekly firm-wide huddle every Monday morning at 8:00 AM.
Attend daily team mini huddle Tuesday through Friday at 8:00 AM.
Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data.
Contact new clients within 24 hours of being retained to complete intake questionnaire.
Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time.
Maintain outstanding tasks of no more than 50 at any given time.
Complete the case analysis within 3 weeks of having insurance confirmations.
Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals.
Submit demand letters within 2 days of approved client authority.
Have status comments updated for all weekly OOS meetings in accordance with the OOS preparation guideline.
Duties/Responsibilities
Be familiar with each case in your caseload.
Post all case information and case dates in SmartAdvocate.
Help with property damage claims when necessary.
Speak to adjusters.
Ensure health insurance subrogation claims are opened timely, or get authority to NOT open them.
Ensure Medicare subrogation claims are opened timely on the portal.
Review and update/edit evaluation forms and demand packages before attorney meets with client.
Draft correspondence for attorneys, save/name all documents in SmartAdvocate in accordance with Naming Protocol.
Calendar all case information pursuant to the calendaring protocol.
Answer incoming calls via the Final Call Group.
Perform backup intake calls in accordance with intake protocol.
Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings.
Work with all staff assigned to your cases to move the case to a desired conclusion.
Keep client updated with copies of file documents.
Post all costs including expected costs that we have not been invoiced for (investigators, consultants, etc.).
Monitor dashboard metrics/KPIs and successfully work toward keeping those metrics in top shape.
Follow and maintain all firm policies and procedures.
Requirements
Minimum 2 years personal injury case management experience (Legal Assistant and medical field/behavioral health experience will not be considered).
Strong understanding of state, local, and federal court rules.
Strong empathy for injured clients.
Exceptional communication skills, verbal and written.
Confidence and motivation to exceed expectations.
Professional attire and demeanor.
Desire to learn, develop, and motivate team members.
Team player.
Excellent organizational and time-management skills.
Availability to work during business hours Mountain time zone (Monday-Thursday 8:00-5:00 and Friday 8:00-4:00).
Ability to pass a background check.
$49,940 - $64,500 a year
Parnall Law Firm is an Equal Opportunity Employer
#J-18808-Ljbffr
Personal Injury Pre-Litigation Case Manager
role at
Parnall Law Firm - Hurt? Call Bert .
Location:
Albuquerque, NM – In-office work required.
Benefits
Health, dental, & vision insurance
Life and long-term disability insurance
401(k)
PTO/Select paid holidays
Opportunities for community outreach
A positive, fulfilling, caring environment where learning and growing are encouraged
Annual company goal trip
Mission Statement
To work together with the attorneys as a team to provide clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others.
To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.
To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm.
To work and motivate team members according to the values of Parnall Law Firm.
Results / Outcomes (What You Must Get Done)
Attend weekly firm-wide huddle every Monday morning at 8:00 AM.
Attend daily team mini huddle Tuesday through Friday at 8:00 AM.
Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data.
Contact new clients within 24 hours of being retained to complete intake questionnaire.
Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time.
Maintain outstanding tasks of no more than 50 at any given time.
Complete the case analysis within 3 weeks of having insurance confirmations.
Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals.
Submit demand letters within 2 days of approved client authority.
Have status comments updated for all weekly OOS meetings in accordance with the OOS preparation guideline.
Duties/Responsibilities
Be familiar with each case in your caseload.
Post all case information and case dates in SmartAdvocate.
Help with property damage claims when necessary.
Speak to adjusters.
Ensure health insurance subrogation claims are opened timely, or get authority to NOT open them.
Ensure Medicare subrogation claims are opened timely on the portal.
Review and update/edit evaluation forms and demand packages before attorney meets with client.
Draft correspondence for attorneys, save/name all documents in SmartAdvocate in accordance with Naming Protocol.
Calendar all case information pursuant to the calendaring protocol.
Answer incoming calls via the Final Call Group.
Perform backup intake calls in accordance with intake protocol.
Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings.
Work with all staff assigned to your cases to move the case to a desired conclusion.
Keep client updated with copies of file documents.
Post all costs including expected costs that we have not been invoiced for (investigators, consultants, etc.).
Monitor dashboard metrics/KPIs and successfully work toward keeping those metrics in top shape.
Follow and maintain all firm policies and procedures.
Requirements
Minimum 2 years personal injury case management experience (Legal Assistant and medical field/behavioral health experience will not be considered).
Strong understanding of state, local, and federal court rules.
Strong empathy for injured clients.
Exceptional communication skills, verbal and written.
Confidence and motivation to exceed expectations.
Professional attire and demeanor.
Desire to learn, develop, and motivate team members.
Team player.
Excellent organizational and time-management skills.
Availability to work during business hours Mountain time zone (Monday-Thursday 8:00-5:00 and Friday 8:00-4:00).
Ability to pass a background check.
$49,940 - $64,500 a year
Parnall Law Firm is an Equal Opportunity Employer
#J-18808-Ljbffr