Synovus
Personal Banker I (20HR) - Atlanta Highway
Join to apply for the
Personal Banker I (20HR) - Atlanta Highway
role at
Synovus .
Job Summary Entry‑level banking role to build proficiency in transactional and service functions. Operates as a multi‑functional team member with the ability to process transactions, provide optimum service, and consult in an advisory role to maximize the sales potential of every interaction. Processes transactions accurately and efficiently while introducing products, services and digital options that meet customer needs and encouraging customers to expand their relationship with Synovus. Identifies customer needs as well as cross‑selling and up‑selling opportunities, expands and retains customer relationships, and contributes to the financial growth of the branch. Serves as the first line of defense in preventing fraud and mitigating risk. Demonstrates passion for delighting customers by living the Customer Covenant every day. On average, spends approximately 80% of time performing transactional functions and 20% of time performing servicing functions.
Job Duties and Responsibilities
Proactively and pleasantly greet customers to establish a connection and develop rapport, providing outstanding, personalized customer service. Welcome and greet customers as they enter the branch, providing a warm and friendly atmosphere.
Assess customer needs, share and educate in alignment with the digital strategy and direct them to the appropriate service areas or banking representatives.
Execute a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction. Assist customers with inquiries and provide issue resolution in a professional and composed manner. Thank each customer for their business and treat every individual as a valued Synovus customer. Assist customers with routine inquiries regarding account balances and account information. Cash checks and process withdrawals, pay out money after verification of signatures and balances. Prepare official checks and money orders. Refer customer to an officer for authorization to cash check when needed.
Count, check and package coins and currency. Balance cash drawer at the end of the day and report any discrepancies. Check the night depository bags and record information. Accept retail and commercial deposits, verify cash and endorsements and provide customer with a receipt. Accept savings deposits and withdrawals, verify signatures.
Optimize the customer relationship by referring customer to branch team members and/or Synovus partners for cross‑selling opportunities. Listen carefully to customers to understand their financial priorities and promote bank products, digital options and services accordingly. Promote Synovus products such as consumer deposits, loans, IRAs, certificates of deposit, and credit cards. Perform proactive outreach to customers and prospects during sales campaigns and promotions. Utilize the Sales Management system to capture and track referrals.
Participate in daily kick‑off and huddle activities, weekly sales meetings, and sales and training activities. Support sales campaigns and bank initiatives and products as assigned and share specific product information and sales tips. Champion the digital strategy and utilize, show and engage customers with the in‑branch digital tools.
Adhere to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintain a high level of awareness to recognize and report suspected fraud. Follow the business code of conduct including reporting known or suspected violations to the appropriate Company authority in a timely fashion. Complete compliance and other assigned training on time.
Demonstrate professionalism in appearance, punctuality, and behavior. Maintain a clean, organized work area.
Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
Perform other related duties as required.
Minimum Education High school diploma or equivalent.
Minimum Experience Six months of customer service, sales or other related work experience or completion of one year of college/vocational school in lieu of work experience.
Required Knowledge, Skills & Abilities
Knowledge of bank operations, policies and procedures and federal bank regulations.
Knowledge of bank products and services.
Strong customer service skills.
Aptitude for consultative selling.
Strong listening and comprehension skills to identify customer financial needs, goals and objectives.
Strong interpersonal skills to establish rapport with customers.
Careful attention to detail with ability to manage time and multi‑task.
Mathematical skills.
Proficiency using Microsoft Office software products.
Preferred Knowledge, Skills & Abilities
Experience with cash handling is preferred.
Knowledge of bank operations, policies and procedures and federal bank regulations.
Knowledge of bank products, services, policies and procedures.
Seniority Level Entry level
Employment Type Part‑time
Job Function Finance and Sales
Additional Information Synovus is an equal opportunity employer committed to fostering an inclusive work environment.
Referrals increase your chances of interviewing at Synovus by 2x.
Get notified about new Personal Banker jobs in
Athens, GA .
Athens, GA $85,000.00 - $100,000.00 3 months ago
#J-18808-Ljbffr
Personal Banker I (20HR) - Atlanta Highway
role at
Synovus .
Job Summary Entry‑level banking role to build proficiency in transactional and service functions. Operates as a multi‑functional team member with the ability to process transactions, provide optimum service, and consult in an advisory role to maximize the sales potential of every interaction. Processes transactions accurately and efficiently while introducing products, services and digital options that meet customer needs and encouraging customers to expand their relationship with Synovus. Identifies customer needs as well as cross‑selling and up‑selling opportunities, expands and retains customer relationships, and contributes to the financial growth of the branch. Serves as the first line of defense in preventing fraud and mitigating risk. Demonstrates passion for delighting customers by living the Customer Covenant every day. On average, spends approximately 80% of time performing transactional functions and 20% of time performing servicing functions.
Job Duties and Responsibilities
Proactively and pleasantly greet customers to establish a connection and develop rapport, providing outstanding, personalized customer service. Welcome and greet customers as they enter the branch, providing a warm and friendly atmosphere.
Assess customer needs, share and educate in alignment with the digital strategy and direct them to the appropriate service areas or banking representatives.
Execute a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction. Assist customers with inquiries and provide issue resolution in a professional and composed manner. Thank each customer for their business and treat every individual as a valued Synovus customer. Assist customers with routine inquiries regarding account balances and account information. Cash checks and process withdrawals, pay out money after verification of signatures and balances. Prepare official checks and money orders. Refer customer to an officer for authorization to cash check when needed.
Count, check and package coins and currency. Balance cash drawer at the end of the day and report any discrepancies. Check the night depository bags and record information. Accept retail and commercial deposits, verify cash and endorsements and provide customer with a receipt. Accept savings deposits and withdrawals, verify signatures.
Optimize the customer relationship by referring customer to branch team members and/or Synovus partners for cross‑selling opportunities. Listen carefully to customers to understand their financial priorities and promote bank products, digital options and services accordingly. Promote Synovus products such as consumer deposits, loans, IRAs, certificates of deposit, and credit cards. Perform proactive outreach to customers and prospects during sales campaigns and promotions. Utilize the Sales Management system to capture and track referrals.
Participate in daily kick‑off and huddle activities, weekly sales meetings, and sales and training activities. Support sales campaigns and bank initiatives and products as assigned and share specific product information and sales tips. Champion the digital strategy and utilize, show and engage customers with the in‑branch digital tools.
Adhere to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintain a high level of awareness to recognize and report suspected fraud. Follow the business code of conduct including reporting known or suspected violations to the appropriate Company authority in a timely fashion. Complete compliance and other assigned training on time.
Demonstrate professionalism in appearance, punctuality, and behavior. Maintain a clean, organized work area.
Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
Perform other related duties as required.
Minimum Education High school diploma or equivalent.
Minimum Experience Six months of customer service, sales or other related work experience or completion of one year of college/vocational school in lieu of work experience.
Required Knowledge, Skills & Abilities
Knowledge of bank operations, policies and procedures and federal bank regulations.
Knowledge of bank products and services.
Strong customer service skills.
Aptitude for consultative selling.
Strong listening and comprehension skills to identify customer financial needs, goals and objectives.
Strong interpersonal skills to establish rapport with customers.
Careful attention to detail with ability to manage time and multi‑task.
Mathematical skills.
Proficiency using Microsoft Office software products.
Preferred Knowledge, Skills & Abilities
Experience with cash handling is preferred.
Knowledge of bank operations, policies and procedures and federal bank regulations.
Knowledge of bank products, services, policies and procedures.
Seniority Level Entry level
Employment Type Part‑time
Job Function Finance and Sales
Additional Information Synovus is an equal opportunity employer committed to fostering an inclusive work environment.
Referrals increase your chances of interviewing at Synovus by 2x.
Get notified about new Personal Banker jobs in
Athens, GA .
Athens, GA $85,000.00 - $100,000.00 3 months ago
#J-18808-Ljbffr