Beacon Software
Beacon Software is a permanent capital holding company that acquires and grows essential businesses. We are a profitable series B+ firm that combines technologists, operators, and M&A professionals to accelerate the scale of the dozens of businesses we own and operate.
We are growing our team in Toronto, San Francisco, and New York.
The Role We’re looking for a GTM Operations Manager to ensure our sales and customer success infrastructure runs reliably across our growing portfolio of companies. You will act as the “factory manager” who keeps our CRM specialists, CSM contractors, and offshore SDR teams executing at high velocity while building the data foundation that gives our leadership real‑time visibility into portfolio performance.
What You’ll Own
Contractor & SDR Team Management : Direct oversight of CRM specialists, CSM contractors, and offshore SDR teams across 10+ portfolio companies, conducting weekly syncs, setting SDR targets, reviewing outreach copy, optimizing sequences, and ensuring contractor utilization exceeds 85% to drive SDR-generated pipeline contributing 30%+ of new ARR growth.
Data Infrastructure & Hygiene : Own the end‑to‑end data pipeline from lead capture to CRM and customer success tools to reporting, ensuring 95%+ data accuracy and building real‑time dashboards tracking conversion metrics, pipeline health, and customer success for both Beacon leadership and GMs.
Process & System Design : Build scalable workflows for lead routing, pipeline management, ticket escalation, and cross‑functional collaboration, onboarding new acquisitions to standard GTM infrastructure within 90 days.
Vendor & Tool Management : Own relationships with HubSpot, Intercom, Apollo, Zendesk, and other GTM tools, ensuring proper implementation, utilization, and optimization across portfolio companies.
Training & Enablement : Work with leadership to train GMs and their teams on RevOps, Sales Ops, and Customer Success best practices, creating training materials and onboarding resources for new portfolio companies.
Who You Are
Operations Expert : Build systems at scale and create order out of chaos.
Team Manager : Successfully manage offshore teams or contractors and drive results across distributed teams.
Problem Solver : Clear blockers for contractors and teams.
Data‑Obsessed : Ensure data accuracy because decisions depend on data.
Enabler : Unblock others and multiply effectiveness through great infrastructure.
Requirements
4‑6+ years in Revenue Operations, Sales Operations, or GTM Operations roles.
Expertise with CRM systems (HubSpot strongly preferred) including administration, data hygiene, and reporting.
Proven track record building dashboards, reports, and data infrastructure for leadership visibility.
Strong project management skills to juggle multiple portfolio companies simultaneously.
Experience with customer success platforms (Intercom, Zendesk, etc.) and sales engagement tools (Apollo, Outreach, etc.).
Excellent communication skills for working with GMs, contractors, and leadership.
Nice to Have
Technical background with ability to work with n8n, Zapier, or custom integrations.
Familiarity with AI automation tools and workflow builders.
Previous experience onboarding companies to standardized tech stacks.
Background in data analytics or business intelligence.
Apply below.
#J-18808-Ljbffr
We are growing our team in Toronto, San Francisco, and New York.
The Role We’re looking for a GTM Operations Manager to ensure our sales and customer success infrastructure runs reliably across our growing portfolio of companies. You will act as the “factory manager” who keeps our CRM specialists, CSM contractors, and offshore SDR teams executing at high velocity while building the data foundation that gives our leadership real‑time visibility into portfolio performance.
What You’ll Own
Contractor & SDR Team Management : Direct oversight of CRM specialists, CSM contractors, and offshore SDR teams across 10+ portfolio companies, conducting weekly syncs, setting SDR targets, reviewing outreach copy, optimizing sequences, and ensuring contractor utilization exceeds 85% to drive SDR-generated pipeline contributing 30%+ of new ARR growth.
Data Infrastructure & Hygiene : Own the end‑to‑end data pipeline from lead capture to CRM and customer success tools to reporting, ensuring 95%+ data accuracy and building real‑time dashboards tracking conversion metrics, pipeline health, and customer success for both Beacon leadership and GMs.
Process & System Design : Build scalable workflows for lead routing, pipeline management, ticket escalation, and cross‑functional collaboration, onboarding new acquisitions to standard GTM infrastructure within 90 days.
Vendor & Tool Management : Own relationships with HubSpot, Intercom, Apollo, Zendesk, and other GTM tools, ensuring proper implementation, utilization, and optimization across portfolio companies.
Training & Enablement : Work with leadership to train GMs and their teams on RevOps, Sales Ops, and Customer Success best practices, creating training materials and onboarding resources for new portfolio companies.
Who You Are
Operations Expert : Build systems at scale and create order out of chaos.
Team Manager : Successfully manage offshore teams or contractors and drive results across distributed teams.
Problem Solver : Clear blockers for contractors and teams.
Data‑Obsessed : Ensure data accuracy because decisions depend on data.
Enabler : Unblock others and multiply effectiveness through great infrastructure.
Requirements
4‑6+ years in Revenue Operations, Sales Operations, or GTM Operations roles.
Expertise with CRM systems (HubSpot strongly preferred) including administration, data hygiene, and reporting.
Proven track record building dashboards, reports, and data infrastructure for leadership visibility.
Strong project management skills to juggle multiple portfolio companies simultaneously.
Experience with customer success platforms (Intercom, Zendesk, etc.) and sales engagement tools (Apollo, Outreach, etc.).
Excellent communication skills for working with GMs, contractors, and leadership.
Nice to Have
Technical background with ability to work with n8n, Zapier, or custom integrations.
Familiarity with AI automation tools and workflow builders.
Previous experience onboarding companies to standardized tech stacks.
Background in data analytics or business intelligence.
Apply below.
#J-18808-Ljbffr