industrious.com
Building Experience Manager - San Francisco
industrious.com, San Francisco, California, United States, 94199
Building Experience Manager - San Francisco
4 days ago Be among the first 25 applicants Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to solve together. Were looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates we encourage new ideas and toast every win. Were excited about having a meaningful impact on peoples workplace experience. Great days also start when everyone can be their authentic self at work.
Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team. To learn more, visit www.industriousoffice.com/careers. About The Role
As the Building Experience and Amenity Manager you will take full ownership for helping integrate the partnership between Landlord, Property Management, and Vendors. You will be responsible for managing the day to day sales and experience of the shared tenants spaces. This includes both direct and indirect management of meeting rooms, wellness centers, event spaces and food and beverage outlets. Your ability to manage your amenity partners, property stakeholders and employees will be essential to your success in this role. You will help the Industrious TXM team re-define what property management can look like in a building where traditionally disparate teams did not have to work together. Your ability to design, implement and document operational models will help ensure that we can replicate your success as we grow. The ability and willingness to manage and inspire people is essential to this role. You will lead a group of other tenant experience professionals and 3rd party hospitality vendors in a large downtown financial district office tower just finishing a large capital investment in their building wide amenities and service programs. This role would be great for someone that loves managing multiple outlets and creating dynamic customer programs and experiences. Someone who is currently a manager or director of operations at a hotel (but is tired of working weekends) or other multidimensional hospitality environment would be ideally suited. Responsibilities Include But Are Not Limited To Tenant Experience and General Management Embody and display both Industrious and Landlord values and service principles in all in-person and virtual interactions with occupiers, guests, our Landlord partners, 3rd party amenity partners and vendors, including: Build strong bonds with occupiers ensuring their experiences are personalized and their days are productive. Become an invaluable resource and partner to current workplace experience, HR, or office managers in the building. Build relationships with tenants outside of common space interactions by being proactive in your efforts to engage the tenants throughout the building. Confidently, empathetically and professionally communicate and resolve issues with all building stakeholders. Ultimately you take on the responsibility of your team and the building teams to make situations better including follow up and tracking. Treat vendors and 3rd parties as partners - make our success their success. Ensure that your team is clear on all expectations and delivers upon the points listed above. They are an extension of you and your leadership is integral to the success of the team. Ensure landlord bill backs are submitted on time and executed in adherence with TXM standards. Own the rollup and full reporting of the amenity and building wide experience P&L (including 3rd party vendors). Assist Property Management with the management of amenity space vendors. Oversee digital and physical communications methods (mobile app/digital signage, physical signage etc.) are up to date and functioning appropriately.
Membership Management
Direct responsibility to sell, market and manage Access Memberships within the amenity space: Work closely with area sales lead to manage sales funnel and give tours Maintain membership portal, website and manage tenant communications Create and update sales and marketing collateral Meet membership sales goals and provide revenue reporting. Ensure Members are onboarded according to standard and recurring membership billing and food and beverage credits are maintained.
Third Party Vendor Management
Ensure that all third party vendors are aligned on a daily basis with amenity reservations, catering orders, special events and requests. Create a hospitality focused environment and culture where all parties work seamlessly and as one team. Lead overall hospitality and service standards for all staff of all departments including being involved in any operational issues that impact customer experience or user journeys. On behalf of landlord, assist in overseeing the fitness center: Assist in programs that drive Memberships sales and usage Approve fitness classes, wellness programming and communications making sure it aligns with overall programming calendar and other communication cadences On behalf of landlord, assist in overseeing the food and beverage and catering outlets: Assist in programs that drive a la carte and catering food and beverage sales including vertical catering to office floors Facilitate the efficient reporting of facilities issues and adhering to cleanliness standards Approve food and beverage focused events and communications making sure it aligns with overall programming calendar and other communication cadences Community Programming and Building Communications Directly manage Community Manager who will design and execute a dynamic calendar of events for the tenants of the building focused on strategic values that build community and engagement. Oversee the implementation of all aspects of the community events including budgeting, vendor management, onsite execution and reporting. Assist in creating and execution of event marketing strategies including updating tenant mobile app, digital and physical signage and building newsletter according to the building brand identity standards.
Branded Hospitality & Service Culture
Assist property management with developing key proprietary service principles for all building staff and third party partners. Be a strategic advisor to Property Management in delivering a seamless and elevated visitor management and lobby arrival process. Identify and execute key hospitality processes and operations that support both our occupiers, our guests, and our greater building teams experience. Model and deliver on any new hospitality standards related to new products and services both internally and to the rest of the building team. Deliver on Surprise & Delight and other hospitality monthly standards. Assist marketing teams with ensuring collateral and experiences are per building brand identity standards. Help create standards if none are in place. Assist leasing teams in highlighting the benefits of the buildings amenities including tours and lease gifting programs.
What Were Looking For
7-10 years of work experience in Operations, Hospitality, Community Management, or other relevant business operations Experience being a people manager and directly leading a team of 10+ Ability to work independently with an extremely reliable and excellent work ethic Someone who enjoys continuous change and improvement Ability to represent Industrious and Landlord interests to outside vendors and Landlords Ability to develop strong relationships with external vendors, partnerships, and tenants Ability to understand audiences and appropriately tailor communication internally and externally Exceptional organizational and multitasking skills Deep passion for hospitality and employee engagement Ability to gather data and build as you go Impeccable verbal and written communication skills Demonstrated leadership skills and the ability to identify problems and implement solutions Experience in gDrive file management Experience in gSheets/Excel Experience in Airtable a plus Experience in Triple Seat a plus
Compensation
The annual base compensation range for this role is between $110,000 and $125,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications. You will also be eligible for up to 12% in performance-related bonus pay. Base and bonus compensation are just two components of Industrious total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies. Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development, Sales, and Customer Service Hospitality and Real Estate
Referrals increase your chances of interviewing at Industrious by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Get notified about new Experience Manager jobs in
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
4 days ago Be among the first 25 applicants Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to solve together. Were looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates we encourage new ideas and toast every win. Were excited about having a meaningful impact on peoples workplace experience. Great days also start when everyone can be their authentic self at work.
Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team. To learn more, visit www.industriousoffice.com/careers. About The Role
As the Building Experience and Amenity Manager you will take full ownership for helping integrate the partnership between Landlord, Property Management, and Vendors. You will be responsible for managing the day to day sales and experience of the shared tenants spaces. This includes both direct and indirect management of meeting rooms, wellness centers, event spaces and food and beverage outlets. Your ability to manage your amenity partners, property stakeholders and employees will be essential to your success in this role. You will help the Industrious TXM team re-define what property management can look like in a building where traditionally disparate teams did not have to work together. Your ability to design, implement and document operational models will help ensure that we can replicate your success as we grow. The ability and willingness to manage and inspire people is essential to this role. You will lead a group of other tenant experience professionals and 3rd party hospitality vendors in a large downtown financial district office tower just finishing a large capital investment in their building wide amenities and service programs. This role would be great for someone that loves managing multiple outlets and creating dynamic customer programs and experiences. Someone who is currently a manager or director of operations at a hotel (but is tired of working weekends) or other multidimensional hospitality environment would be ideally suited. Responsibilities Include But Are Not Limited To Tenant Experience and General Management Embody and display both Industrious and Landlord values and service principles in all in-person and virtual interactions with occupiers, guests, our Landlord partners, 3rd party amenity partners and vendors, including: Build strong bonds with occupiers ensuring their experiences are personalized and their days are productive. Become an invaluable resource and partner to current workplace experience, HR, or office managers in the building. Build relationships with tenants outside of common space interactions by being proactive in your efforts to engage the tenants throughout the building. Confidently, empathetically and professionally communicate and resolve issues with all building stakeholders. Ultimately you take on the responsibility of your team and the building teams to make situations better including follow up and tracking. Treat vendors and 3rd parties as partners - make our success their success. Ensure that your team is clear on all expectations and delivers upon the points listed above. They are an extension of you and your leadership is integral to the success of the team. Ensure landlord bill backs are submitted on time and executed in adherence with TXM standards. Own the rollup and full reporting of the amenity and building wide experience P&L (including 3rd party vendors). Assist Property Management with the management of amenity space vendors. Oversee digital and physical communications methods (mobile app/digital signage, physical signage etc.) are up to date and functioning appropriately.
Membership Management
Direct responsibility to sell, market and manage Access Memberships within the amenity space: Work closely with area sales lead to manage sales funnel and give tours Maintain membership portal, website and manage tenant communications Create and update sales and marketing collateral Meet membership sales goals and provide revenue reporting. Ensure Members are onboarded according to standard and recurring membership billing and food and beverage credits are maintained.
Third Party Vendor Management
Ensure that all third party vendors are aligned on a daily basis with amenity reservations, catering orders, special events and requests. Create a hospitality focused environment and culture where all parties work seamlessly and as one team. Lead overall hospitality and service standards for all staff of all departments including being involved in any operational issues that impact customer experience or user journeys. On behalf of landlord, assist in overseeing the fitness center: Assist in programs that drive Memberships sales and usage Approve fitness classes, wellness programming and communications making sure it aligns with overall programming calendar and other communication cadences On behalf of landlord, assist in overseeing the food and beverage and catering outlets: Assist in programs that drive a la carte and catering food and beverage sales including vertical catering to office floors Facilitate the efficient reporting of facilities issues and adhering to cleanliness standards Approve food and beverage focused events and communications making sure it aligns with overall programming calendar and other communication cadences Community Programming and Building Communications Directly manage Community Manager who will design and execute a dynamic calendar of events for the tenants of the building focused on strategic values that build community and engagement. Oversee the implementation of all aspects of the community events including budgeting, vendor management, onsite execution and reporting. Assist in creating and execution of event marketing strategies including updating tenant mobile app, digital and physical signage and building newsletter according to the building brand identity standards.
Branded Hospitality & Service Culture
Assist property management with developing key proprietary service principles for all building staff and third party partners. Be a strategic advisor to Property Management in delivering a seamless and elevated visitor management and lobby arrival process. Identify and execute key hospitality processes and operations that support both our occupiers, our guests, and our greater building teams experience. Model and deliver on any new hospitality standards related to new products and services both internally and to the rest of the building team. Deliver on Surprise & Delight and other hospitality monthly standards. Assist marketing teams with ensuring collateral and experiences are per building brand identity standards. Help create standards if none are in place. Assist leasing teams in highlighting the benefits of the buildings amenities including tours and lease gifting programs.
What Were Looking For
7-10 years of work experience in Operations, Hospitality, Community Management, or other relevant business operations Experience being a people manager and directly leading a team of 10+ Ability to work independently with an extremely reliable and excellent work ethic Someone who enjoys continuous change and improvement Ability to represent Industrious and Landlord interests to outside vendors and Landlords Ability to develop strong relationships with external vendors, partnerships, and tenants Ability to understand audiences and appropriately tailor communication internally and externally Exceptional organizational and multitasking skills Deep passion for hospitality and employee engagement Ability to gather data and build as you go Impeccable verbal and written communication skills Demonstrated leadership skills and the ability to identify problems and implement solutions Experience in gDrive file management Experience in gSheets/Excel Experience in Airtable a plus Experience in Triple Seat a plus
Compensation
The annual base compensation range for this role is between $110,000 and $125,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications. You will also be eligible for up to 12% in performance-related bonus pay. Base and bonus compensation are just two components of Industrious total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies. Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development, Sales, and Customer Service Hospitality and Real Estate
Referrals increase your chances of interviewing at Industrious by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Get notified about new Experience Manager jobs in
San Francisco, CA . San Francisco, CA $133,000 - $183,000 4 days ago Alameda, CA $97,000 - $107,000 1 month ago San Francisco, CA $100,000 - $120,000 2 weeks ago Foster City, CA $140,000 - $180,000 2 weeks ago San Leandro, CA $110,000 - $120,000 2 weeks ago South San Francisco, CA $145,000 - $165,000 5 months ago San Francisco, CA $90,000 - $130,000 21 hours ago Infrastructure Manager -FIFA World Cup 26
San Francisco, CA $80,000 - $90,000 2 weeks ago Commercial Village Infrastructure Supervisor -FIFA World Cup 26
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr