Infosys Limited
Senior Principal - Client Engagement Project Manager - Health Insurance
Infosys Limited, Houston, Texas, United States
Senior Principal - Client Engagement Project Manager - Health Insurance
We are seeking a seasoned hands‑on Client Engagement Project Manager with health‑care experience focused on delivering exceptional system implementations across our client ecosystem. The ideal candidate will bring strong program management, team leadership, and client relationship skills. This position will involve owner interaction and coordination of system implementation work streams across the health‑care operational lifecycle, including provider, member enrollment, and claims. Must have experience in managing the delivery of system projects, skilled in building and managing PMO teams of project managers, business analysts/product owners, and scrum masters, and driving enterprise‑wide consistency and delivery excellence.
Responsibilities
Collaborate with project managers, architects, and other team members to ensure successful delivery of projects on time and within budget.
Develop and maintain project work plans, risk, dependencies, and action logs.
Analyze and document current state processes, workflows, pain points, and future state designs.
Develop business cases, requirements documents, and functional specifications.
Conduct user acceptance testing (UAT) and gather feedback from end‑users to ensure alignment with business needs.
Participate in and/or lead the development of deliverable content that meets the needs of the client and contract.
Use prior experience to anticipate client needs and formulate solutions to client issues.
Contribute to proposal development.
Collaborate with stakeholders to understand business objectives, processes, and requirements related to document management.
Maintain positive communications with colleagues, clients, and consultants.
Plan ahead, develop and express concepts accurately and rapidly, manage the project team, and meet deadlines.
Standardize PMO methodologies, tools, and reporting to strengthen consistency across teams.
Support business leadership with status reporting, analytics, risk management, and decision‑making frameworks.
Qualifications
Minimum of 9 years of project management experience on small and large‑scale, complex healthcare projects.
Strong presentation, communication, organizational, team‑building, collaboration and communication skills.
Highly motivated, good team player with the ability to juggle multiple tasks, collaborate with large multidisciplinary teams, and work well under deadlines.
Deep domain knowledge in
Health Insurance Operational Processes
including new quote through claim (RFP Generation, UW, Group Setup, Enrollment, Claims, User Portals and Maintenance/Amendments) platform that supports end‑to‑end capabilities for voluntary (Accident & Health, HI, CI) and non‑voluntary (Dental, Disability, Life) group benefit products.
Successful track record using Lean/Agile methodology.
Proven ability in handling multiple large projects and responding quickly to changing situations in complex environments.
Excellent oral and written communication skills.
Initiative to set and achieve performance goals.
Good analytic and negotiation skills.
Responsive to internal and external client needs.
Strong team player.
Ability to cope with job pressures in a constantly changing environment.
Must be detail oriented and a self‑starter with strong organizational abilities.
Ability to coordinate and prioritize requirements.
Flexibility, accuracy, initiative, and the ability to work with minimum supervision.
Discretion and confidentiality required.
Reliable, predictable attendance within client service hours.
Ability to communicate verbally and/or in writing, both internally and externally.
ACHA accreditation preferred, but not required.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Ability to travel 25–50% on average, based on client needs and requirements.
Proficient with Microsoft Office programs.
JIRA experience.
Certificates, Licenses, Registrations
PMP preferred.
AIC, CPCU, or ARM preferred.
SAFe Product Owner/Product Manager certification.
SAFe Lean Portfolio Management certification.
CORE VALUES & PRINCIPLES Responsible for upholding Infosys Core Values & Principles which include performing with integrity; passionately focusing on client service; embracing a client‑centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining self‑confidence and self‑esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.
Estimated annual compensation will be $241,000 - $300,000.
Benefits
Medical/Dental/Vision/Life Insurance
Long‑term/Short‑term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level.
Paid holidays plus Paid Time Off.
About Us Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time‑tested methodologies, people‑driven innovation and disruptive technology to enable leaders of the world’s top brands to pursue a path of smart transformation. Together with our clients, internal and external partners, we co‑create and execute pragmatic strategies and solutions that transform organizations and define the future of business. Our dynamically growing consultancy offers our consultants an ability to design and implement end‑to‑end solutions at scale, a flat organization structure with direct access to senior leaders, an entrepreneurial environment, opportunities to impact local communities, and a truly global culture.
EEO Statement Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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Responsibilities
Collaborate with project managers, architects, and other team members to ensure successful delivery of projects on time and within budget.
Develop and maintain project work plans, risk, dependencies, and action logs.
Analyze and document current state processes, workflows, pain points, and future state designs.
Develop business cases, requirements documents, and functional specifications.
Conduct user acceptance testing (UAT) and gather feedback from end‑users to ensure alignment with business needs.
Participate in and/or lead the development of deliverable content that meets the needs of the client and contract.
Use prior experience to anticipate client needs and formulate solutions to client issues.
Contribute to proposal development.
Collaborate with stakeholders to understand business objectives, processes, and requirements related to document management.
Maintain positive communications with colleagues, clients, and consultants.
Plan ahead, develop and express concepts accurately and rapidly, manage the project team, and meet deadlines.
Standardize PMO methodologies, tools, and reporting to strengthen consistency across teams.
Support business leadership with status reporting, analytics, risk management, and decision‑making frameworks.
Qualifications
Minimum of 9 years of project management experience on small and large‑scale, complex healthcare projects.
Strong presentation, communication, organizational, team‑building, collaboration and communication skills.
Highly motivated, good team player with the ability to juggle multiple tasks, collaborate with large multidisciplinary teams, and work well under deadlines.
Deep domain knowledge in
Health Insurance Operational Processes
including new quote through claim (RFP Generation, UW, Group Setup, Enrollment, Claims, User Portals and Maintenance/Amendments) platform that supports end‑to‑end capabilities for voluntary (Accident & Health, HI, CI) and non‑voluntary (Dental, Disability, Life) group benefit products.
Successful track record using Lean/Agile methodology.
Proven ability in handling multiple large projects and responding quickly to changing situations in complex environments.
Excellent oral and written communication skills.
Initiative to set and achieve performance goals.
Good analytic and negotiation skills.
Responsive to internal and external client needs.
Strong team player.
Ability to cope with job pressures in a constantly changing environment.
Must be detail oriented and a self‑starter with strong organizational abilities.
Ability to coordinate and prioritize requirements.
Flexibility, accuracy, initiative, and the ability to work with minimum supervision.
Discretion and confidentiality required.
Reliable, predictable attendance within client service hours.
Ability to communicate verbally and/or in writing, both internally and externally.
ACHA accreditation preferred, but not required.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Ability to travel 25–50% on average, based on client needs and requirements.
Proficient with Microsoft Office programs.
JIRA experience.
Certificates, Licenses, Registrations
PMP preferred.
AIC, CPCU, or ARM preferred.
SAFe Product Owner/Product Manager certification.
SAFe Lean Portfolio Management certification.
CORE VALUES & PRINCIPLES Responsible for upholding Infosys Core Values & Principles which include performing with integrity; passionately focusing on client service; embracing a client‑centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining self‑confidence and self‑esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.
Estimated annual compensation will be $241,000 - $300,000.
Benefits
Medical/Dental/Vision/Life Insurance
Long‑term/Short‑term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level.
Paid holidays plus Paid Time Off.
About Us Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time‑tested methodologies, people‑driven innovation and disruptive technology to enable leaders of the world’s top brands to pursue a path of smart transformation. Together with our clients, internal and external partners, we co‑create and execute pragmatic strategies and solutions that transform organizations and define the future of business. Our dynamically growing consultancy offers our consultants an ability to design and implement end‑to‑end solutions at scale, a flat organization structure with direct access to senior leaders, an entrepreneurial environment, opportunities to impact local communities, and a truly global culture.
EEO Statement Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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