Goodwill Industries of the Inland Northwest
E-Commerce Associate I
Goodwill Industries of the Inland Northwest, Spokane, Washington, United States, 99254
Join to apply for the
E-Commerce Associate I
role at
Goodwill Industries of the Inland Northwest
2 days ago – Be among the first 25 applicants
Closes: 11/23/25 – 304 East 2nd Avenue, Spokane, WA 99202 – Part &/or Full-time/Hourly
Wage: $17.15 p/h
Employment Benefits: https://discovergoodwill.org/benefits/
NOTE:
Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.
Summary Responsible for acquiring items, writing descriptions, taking photos, uploading pictures to computer & the ShopGoodwill/E-Books online web site, answering customer questions, providing customer service, and tracking online merchandise. Responsible for record‑keeping and maintaining applicable paperwork. Maintain a clean, organized and safe work area. There may be part‑time positions with limited benefits. Applicant must pass background check.
Education And/or Experience High school diploma or general education degree (GED). One to three months related experience and/or training or equivalent combination of education and experience.
Essential Duties And Responsibilities
E-Books
Accept donated books from various areas such as the Warehouse & Retail Stores for scanning.
Responsible for scanning books to be listed online. Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites.
Have working knowledge of Amazon, eBay, and other auction web‑sites as directed.
Shelve books, audio media, and DVDs on the proper shelves.
Answer customer questions and follow up on customer complaints as instructed by the E‑Commerce Manager or Assistant Manager.
Track packages through shipping systems by individual tracking numbers.
Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
Communicate known customer issues with Management in a timely manner.
Specialty Items/Jewelry
Working knowledge of precious metals, gemstones, and synthetics.
Must recognize brand stamps (e.g., high end, vintage and trendy).
Ability to learn jewelry testing equipment such as the sonic cleaner, Gem‑Oro and gold testing equipment.
Have computer experience as we will use Picasa to upload images and other sites to gather information on items.
Photography experience. Our photos need to be clear and detailed to show the customer small details.
Online Auctions
Maintain up to date knowledge of antiques and salable merchandise.
Produce accurate and succinct descriptions of items that are to be put on ShopGoodwill and other auction sites.
Upload pictures and descriptions to ShopGoodwill and other auction sites as directed.
Return store merchandise not accepted for sale as directed.
Responsible for shelving listed items and pulling sold items as directed.
Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
Work collaboratively with Workforce and Family Services to provide participant services.
Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
Properly wear and maintain all required Personal Protective Equipment (PPE).
Maintain agency confidentiality. Violation of confidentiality is cause for immediate removal.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Civic and Social Organizations
Referrals increase your chances of interviewing at Goodwill Industries of the Inland Northwest by 2x.
#J-18808-Ljbffr
E-Commerce Associate I
role at
Goodwill Industries of the Inland Northwest
2 days ago – Be among the first 25 applicants
Closes: 11/23/25 – 304 East 2nd Avenue, Spokane, WA 99202 – Part &/or Full-time/Hourly
Wage: $17.15 p/h
Employment Benefits: https://discovergoodwill.org/benefits/
NOTE:
Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.
Summary Responsible for acquiring items, writing descriptions, taking photos, uploading pictures to computer & the ShopGoodwill/E-Books online web site, answering customer questions, providing customer service, and tracking online merchandise. Responsible for record‑keeping and maintaining applicable paperwork. Maintain a clean, organized and safe work area. There may be part‑time positions with limited benefits. Applicant must pass background check.
Education And/or Experience High school diploma or general education degree (GED). One to three months related experience and/or training or equivalent combination of education and experience.
Essential Duties And Responsibilities
E-Books
Accept donated books from various areas such as the Warehouse & Retail Stores for scanning.
Responsible for scanning books to be listed online. Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites.
Have working knowledge of Amazon, eBay, and other auction web‑sites as directed.
Shelve books, audio media, and DVDs on the proper shelves.
Answer customer questions and follow up on customer complaints as instructed by the E‑Commerce Manager or Assistant Manager.
Track packages through shipping systems by individual tracking numbers.
Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
Communicate known customer issues with Management in a timely manner.
Specialty Items/Jewelry
Working knowledge of precious metals, gemstones, and synthetics.
Must recognize brand stamps (e.g., high end, vintage and trendy).
Ability to learn jewelry testing equipment such as the sonic cleaner, Gem‑Oro and gold testing equipment.
Have computer experience as we will use Picasa to upload images and other sites to gather information on items.
Photography experience. Our photos need to be clear and detailed to show the customer small details.
Online Auctions
Maintain up to date knowledge of antiques and salable merchandise.
Produce accurate and succinct descriptions of items that are to be put on ShopGoodwill and other auction sites.
Upload pictures and descriptions to ShopGoodwill and other auction sites as directed.
Return store merchandise not accepted for sale as directed.
Responsible for shelving listed items and pulling sold items as directed.
Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
Work collaboratively with Workforce and Family Services to provide participant services.
Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
Properly wear and maintain all required Personal Protective Equipment (PPE).
Maintain agency confidentiality. Violation of confidentiality is cause for immediate removal.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Civic and Social Organizations
Referrals increase your chances of interviewing at Goodwill Industries of the Inland Northwest by 2x.
#J-18808-Ljbffr