Thomson Reuters
Vice President, Employee Technology & AI
The Vice President, Employee Technology & AI is responsible for the strategy, development, and ongoing support of global workplace technologies used by employees, contingent workers, and partners. This leader will accelerate an AI‑enabled future of work – owning the platforms, services, and experiences that improve productivity and collaboration, while developing the talent and operating model needed for scale and resilience.
Leading a substantial global organization, this role will unify fragmented employee experiences, create and drive the adoption of new AI solutions, and deliver an exceptional end‑user experience across Thomson Reuters’ workforce. Scope includes engineering, support, lifecycle management of collaboration applications and systems, endpoint platforms, experience management, AI agent and solution development and management, and strategic vendor partnerships.
About the Role As Vice President, Employee Technology & AI, you will:
Unify and Elevate the End‑to‑End Employee Experience
Transform fragmented employee support and technology touchpoints into a cohesive, frictionless experience across all devices, locations, and roles.
Obsess over the employee journey—from how people get help when systems go down to how they discover and use productivity tools.
Deliver an exceptional desktop experience that balances performance, security, and user satisfaction.
Implement DEX and AIOps telemetry for proactive incident prevention, capacity planning, and continuous improvement.
Evolve from SLA to XLA with transparent experience scorecards and journey‑based KPIs.
Partner with service desk operations to drive first‑contact resolution, ticket deflection, and support excellence.
Drive Enterprise‑Scale AI Adoption with Measurable Outcomes
Deploy and optimize AI productivity assistants (Microsoft Copilot, Claude, ChatGPT Pro, and other enterprise AI tools) across the organization.
Organize and expose internal knowledge bases to enable AI‑powered search, automation, and decision support through RAG pipelines and vector search capabilities.
Automate existing processes and workflows using AI to eliminate manual effort and accelerate business outcomes.
Track AI usage and productivity gains through endpoint agents and data collection frameworks.
Measure and report on application engagement, productivity improvements with and without AI, engagement time, and workflow efficiency.
Drive measurable outcomes such as cycle‑time reduction, ticket deflection, first‑contact resolution, and employee NPS/DEX improvements.
Build business cases that demonstrate clear ROI from AI investments.
Establish AI Governance and Platform Capabilities
Partner with HR, Legal, Cybersecurity, Data & Analytics, and Risk & Compliance to define acceptable use, data protection, model and vendor evaluation, and responsible AI practices.
Implement observability and auditability frameworks for AI usage, prompts, and outcomes.
Establish guardrails that enable innovation while managing risk and ensuring compliance.
Deliver Modern Collaboration and Productivity Platforms
Operate and optimize the complete Microsoft 365 suite and other core collaboration platforms.
Ensure platform interoperability, security, adoption, and continuous improvement based on user feedback.
Expand low‑code/no‑code and Power Platform governance for citizen development with clear guardrails and value tracking.
Manage strategic vendor relationships to optimize value and total cost of ownership.
Own End‑to‑End Device, Identity, and Collaboration Ecosystems
Deliver an exceptional experience across workstations, mobile devices, and virtual desktop infrastructure (VDI/DaaS).
Standardize and automate lifecycle management (Windows, macOS, Linux, iOS/Android), app packaging, and provisioning.
Scale self‑healing endpoints, zero‑touch provisioning, intelligent routing/swarming, and virtual agents.
Implement endpoint agents for AI usage tracking, productivity analytics, and proactive support.
Ensure robust endpoint and identity security through modern practices (EDR/XDR, MDM/UEM, patching, MFA/SSO, conditional access).
Build the Workforce of the Future
Partner with HR, Learning & Development, and Communications to create AI fluency programs, role‑based enablement, and communities of practice.
Define skills frameworks and career paths for AI, automation, product, and platform engineering roles; upskill both ETS teams and business users.
Foster an inclusive, growth‑mindset culture that embraces experimentation with clear guardrails and ROI accountability.
Inspire and grow a global team of professionals across engineering, support, product, and platform functions.
Strengthen Stakeholder Alignment and Value Realization
Collaborate with HR, Workday teams, AI research groups, and business units to align technology investments with organizational priorities.
Establish an engagement and governance model with operational and strategic performance measures for business and technology stakeholders.
Translate business outcomes into product roadmaps and OKRs; maintain transparent intake and prioritization processes.
Manage budgets and strategic vendor partnerships to optimize value and drive innovation.
About You
10‑15 years of senior leadership experience heading workplace technologies in large, complex global organizations.
Strong engineering and technical background.
10+ years leading employee productivity and experience transformations, including AI‑enabled tools, automation at scale, and measurable business outcomes.
Proven experience deploying enterprise AI productivity tools (Microsoft Copilot, Claude, ChatGPT Pro, or similar platforms) and measuring adoption and business impact.
Deep technical expertise with the complete Microsoft 365 suite and informed opinions on collaboration platform strategies.
Working knowledge of AI/ML concepts (LLMs, RAG, prompt design, model evaluation) with experience organizing knowledge bases for AI consumption.
Experience implementing endpoint agents and data collection frameworks to track AI usage, productivity metrics, and application engagement.
Demonstrated ability to measure productivity with and without AI and build data‑driven business cases for technology investments.
Proven success with strategic planning and execution in distributed environments; strong risk, security, and compliance orientation.
Extensive experience managing large vendor ecosystems (Microsoft, Apple, Google) and platforms such as Microsoft 365/Teams, identity solutions, UEM/MDM, and security tools.
Experience leading large, geographically distributed technology organizations with responsibility for engineering, support, and platform teams.
Expertise in desktop experience delivery, service delivery, and support operations, including service desk management.
Executive‑level communication, stakeholder management, and change leadership skills; comfortable in matrixed, end‑to‑end delivery models.
Track record of building inclusive, high‑performing, product‑oriented teams; inspires innovation, responsible risk‑taking, and continuous improvement.
Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or advanced degree preferred.
Preferred Qualifications
Experience deploying Microsoft 365/Teams Copilot, Google Gemini/Duet, ServiceNow Virtual Agent, and AIOps/DEX platforms.
Familiarity with SOC2, ISO 27001, NIST CSF, and responsible AI frameworks.
Background with HR tech (Workday, SAP SuccessFactors), Finance/ERP, and frontline platforms.
Demonstrated success scaling Power Platform or other low‑code programs with governance and measurable ROI.
Experience with productivity analytics platforms, digital adoption tools, and employee engagement measurement systems.
Location Minneapolis, Dallas, or New York City (hybrid work model)
What's in it For You?
Hybrid Work Model – flexible hybrid working environment (2‑3 days a week in the office depending on the role).
Flexibility & Work‑Life Balance – supportive workplace policies, Flex My Way, up to 8 weeks per year remote, etc.
Career Development and Growth – continuous learning, skill development, Grow My Way programming.
Industry Competitive Benefits – comprehensive benefit plans, flexible vacation, two company‑wide Mental Health Days off, Headspace app, retirement savings, tuition reimbursement, incentive programs.
Culture – globally recognized, award‑winning reputation for inclusion and belonging.
Social Impact – volunteer days off, ESG initiatives.
Making a Real‑World Impact – commitment to justice, truth, transparency in information services.
Benefits In the United States, Thomson Reuters offers a comprehensive benefits package to our employees, including health, dental, vision, disability, life insurance, 401(k) with company match, vacation, sick leave, paid holidays, mental health days, parental leave, sabbatical leave, optional health‑insurance choices, flexible spending accounts, fitness reimbursement, Employee Assistance Program, Group Legal Identity Theft Protection, 529 Plan, commuter benefits, Adoption & Surrogacy Assistance, Tuition Reimbursement, and access to Employee Stock Purchase Plan.
Compensation Base compensation ranges: $185,500 – $344,500 (US locations) and $213,710 – $396,890 (New York City, San Francisco, Los Angeles, Irvine, VA, DC). Additional annual bonus potential based on performance. Total reward includes flexible benefits and wellbeing programs.
About Us Thomson Reuters informs the way forward by bringing together trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with data, intelligence, and solutions.
Equal Employment Opportunity Thomson Reuters is a proud Equal Employment Opportunity Employer providing a drug‑free workplace. We make reasonable accommodations for applicants with disabilities, and we comply with all applicable laws regarding equal opportunity. For accommodation requests, contact HR.Leave‑Expert@thomsonreuters.com.
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Leading a substantial global organization, this role will unify fragmented employee experiences, create and drive the adoption of new AI solutions, and deliver an exceptional end‑user experience across Thomson Reuters’ workforce. Scope includes engineering, support, lifecycle management of collaboration applications and systems, endpoint platforms, experience management, AI agent and solution development and management, and strategic vendor partnerships.
About the Role As Vice President, Employee Technology & AI, you will:
Unify and Elevate the End‑to‑End Employee Experience
Transform fragmented employee support and technology touchpoints into a cohesive, frictionless experience across all devices, locations, and roles.
Obsess over the employee journey—from how people get help when systems go down to how they discover and use productivity tools.
Deliver an exceptional desktop experience that balances performance, security, and user satisfaction.
Implement DEX and AIOps telemetry for proactive incident prevention, capacity planning, and continuous improvement.
Evolve from SLA to XLA with transparent experience scorecards and journey‑based KPIs.
Partner with service desk operations to drive first‑contact resolution, ticket deflection, and support excellence.
Drive Enterprise‑Scale AI Adoption with Measurable Outcomes
Deploy and optimize AI productivity assistants (Microsoft Copilot, Claude, ChatGPT Pro, and other enterprise AI tools) across the organization.
Organize and expose internal knowledge bases to enable AI‑powered search, automation, and decision support through RAG pipelines and vector search capabilities.
Automate existing processes and workflows using AI to eliminate manual effort and accelerate business outcomes.
Track AI usage and productivity gains through endpoint agents and data collection frameworks.
Measure and report on application engagement, productivity improvements with and without AI, engagement time, and workflow efficiency.
Drive measurable outcomes such as cycle‑time reduction, ticket deflection, first‑contact resolution, and employee NPS/DEX improvements.
Build business cases that demonstrate clear ROI from AI investments.
Establish AI Governance and Platform Capabilities
Partner with HR, Legal, Cybersecurity, Data & Analytics, and Risk & Compliance to define acceptable use, data protection, model and vendor evaluation, and responsible AI practices.
Implement observability and auditability frameworks for AI usage, prompts, and outcomes.
Establish guardrails that enable innovation while managing risk and ensuring compliance.
Deliver Modern Collaboration and Productivity Platforms
Operate and optimize the complete Microsoft 365 suite and other core collaboration platforms.
Ensure platform interoperability, security, adoption, and continuous improvement based on user feedback.
Expand low‑code/no‑code and Power Platform governance for citizen development with clear guardrails and value tracking.
Manage strategic vendor relationships to optimize value and total cost of ownership.
Own End‑to‑End Device, Identity, and Collaboration Ecosystems
Deliver an exceptional experience across workstations, mobile devices, and virtual desktop infrastructure (VDI/DaaS).
Standardize and automate lifecycle management (Windows, macOS, Linux, iOS/Android), app packaging, and provisioning.
Scale self‑healing endpoints, zero‑touch provisioning, intelligent routing/swarming, and virtual agents.
Implement endpoint agents for AI usage tracking, productivity analytics, and proactive support.
Ensure robust endpoint and identity security through modern practices (EDR/XDR, MDM/UEM, patching, MFA/SSO, conditional access).
Build the Workforce of the Future
Partner with HR, Learning & Development, and Communications to create AI fluency programs, role‑based enablement, and communities of practice.
Define skills frameworks and career paths for AI, automation, product, and platform engineering roles; upskill both ETS teams and business users.
Foster an inclusive, growth‑mindset culture that embraces experimentation with clear guardrails and ROI accountability.
Inspire and grow a global team of professionals across engineering, support, product, and platform functions.
Strengthen Stakeholder Alignment and Value Realization
Collaborate with HR, Workday teams, AI research groups, and business units to align technology investments with organizational priorities.
Establish an engagement and governance model with operational and strategic performance measures for business and technology stakeholders.
Translate business outcomes into product roadmaps and OKRs; maintain transparent intake and prioritization processes.
Manage budgets and strategic vendor partnerships to optimize value and drive innovation.
About You
10‑15 years of senior leadership experience heading workplace technologies in large, complex global organizations.
Strong engineering and technical background.
10+ years leading employee productivity and experience transformations, including AI‑enabled tools, automation at scale, and measurable business outcomes.
Proven experience deploying enterprise AI productivity tools (Microsoft Copilot, Claude, ChatGPT Pro, or similar platforms) and measuring adoption and business impact.
Deep technical expertise with the complete Microsoft 365 suite and informed opinions on collaboration platform strategies.
Working knowledge of AI/ML concepts (LLMs, RAG, prompt design, model evaluation) with experience organizing knowledge bases for AI consumption.
Experience implementing endpoint agents and data collection frameworks to track AI usage, productivity metrics, and application engagement.
Demonstrated ability to measure productivity with and without AI and build data‑driven business cases for technology investments.
Proven success with strategic planning and execution in distributed environments; strong risk, security, and compliance orientation.
Extensive experience managing large vendor ecosystems (Microsoft, Apple, Google) and platforms such as Microsoft 365/Teams, identity solutions, UEM/MDM, and security tools.
Experience leading large, geographically distributed technology organizations with responsibility for engineering, support, and platform teams.
Expertise in desktop experience delivery, service delivery, and support operations, including service desk management.
Executive‑level communication, stakeholder management, and change leadership skills; comfortable in matrixed, end‑to‑end delivery models.
Track record of building inclusive, high‑performing, product‑oriented teams; inspires innovation, responsible risk‑taking, and continuous improvement.
Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or advanced degree preferred.
Preferred Qualifications
Experience deploying Microsoft 365/Teams Copilot, Google Gemini/Duet, ServiceNow Virtual Agent, and AIOps/DEX platforms.
Familiarity with SOC2, ISO 27001, NIST CSF, and responsible AI frameworks.
Background with HR tech (Workday, SAP SuccessFactors), Finance/ERP, and frontline platforms.
Demonstrated success scaling Power Platform or other low‑code programs with governance and measurable ROI.
Experience with productivity analytics platforms, digital adoption tools, and employee engagement measurement systems.
Location Minneapolis, Dallas, or New York City (hybrid work model)
What's in it For You?
Hybrid Work Model – flexible hybrid working environment (2‑3 days a week in the office depending on the role).
Flexibility & Work‑Life Balance – supportive workplace policies, Flex My Way, up to 8 weeks per year remote, etc.
Career Development and Growth – continuous learning, skill development, Grow My Way programming.
Industry Competitive Benefits – comprehensive benefit plans, flexible vacation, two company‑wide Mental Health Days off, Headspace app, retirement savings, tuition reimbursement, incentive programs.
Culture – globally recognized, award‑winning reputation for inclusion and belonging.
Social Impact – volunteer days off, ESG initiatives.
Making a Real‑World Impact – commitment to justice, truth, transparency in information services.
Benefits In the United States, Thomson Reuters offers a comprehensive benefits package to our employees, including health, dental, vision, disability, life insurance, 401(k) with company match, vacation, sick leave, paid holidays, mental health days, parental leave, sabbatical leave, optional health‑insurance choices, flexible spending accounts, fitness reimbursement, Employee Assistance Program, Group Legal Identity Theft Protection, 529 Plan, commuter benefits, Adoption & Surrogacy Assistance, Tuition Reimbursement, and access to Employee Stock Purchase Plan.
Compensation Base compensation ranges: $185,500 – $344,500 (US locations) and $213,710 – $396,890 (New York City, San Francisco, Los Angeles, Irvine, VA, DC). Additional annual bonus potential based on performance. Total reward includes flexible benefits and wellbeing programs.
About Us Thomson Reuters informs the way forward by bringing together trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with data, intelligence, and solutions.
Equal Employment Opportunity Thomson Reuters is a proud Equal Employment Opportunity Employer providing a drug‑free workplace. We make reasonable accommodations for applicants with disabilities, and we comply with all applicable laws regarding equal opportunity. For accommodation requests, contact HR.Leave‑Expert@thomsonreuters.com.
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