MetroSys, Inc.
About the Role:
MetroSys is seeking a skilled and customer-focused
Desktop Support Technician
to provide onsite technical support at a manufacturing client facility in Dublin, Georgia. The ideal candidate will be a hands‑on problem solver with experience supporting Windows environments, manufacturing floor systems, and user hardware in a fast‑paced production setting.
Key Responsibilities:
Provide
Tier 1 and Tier 2 desktop support
for end users, including hardware, software, and network troubleshooting.
Support
manufacturing systems and equipment , ensuring minimal downtime for production‑critical devices.
Install, configure, and maintain
Windows PCs, printers, scanners, and mobile devices .
Manage support tickets, track resolutions, and maintain documentation using the client’s ticketing system.
Coordinate with IT infrastructure and application teams for escalated issues or specialized support.
Maintain inventory of IT assets and perform regular hardware checks and preventive maintenance.
Ensure compliance with company IT policies and security standards.
Qualifications:
3+ years of experience in
desktop or IT support , preferably in a
manufacturing or industrial environment .
Strong troubleshooting skills for Windows operating systems and Microsoft 365.
Experience with
network connectivity, VPN, and printer configuration .
Familiarity with
Active Directory, imaging tools, and basic network troubleshooting .
Excellent communication and interpersonal skills.
Ability to work independently and provide responsive onsite support.
Preferred Skills:
Experience supporting
manufacturing control systems, barcode scanners, or production line devices .
Familiarity with
ITSM/ticketing systems
(e.g., ServiceNow, HappyFox, Jira).
CompTIA A+ or similar certification preferred.
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Desktop Support Technician
to provide onsite technical support at a manufacturing client facility in Dublin, Georgia. The ideal candidate will be a hands‑on problem solver with experience supporting Windows environments, manufacturing floor systems, and user hardware in a fast‑paced production setting.
Key Responsibilities:
Provide
Tier 1 and Tier 2 desktop support
for end users, including hardware, software, and network troubleshooting.
Support
manufacturing systems and equipment , ensuring minimal downtime for production‑critical devices.
Install, configure, and maintain
Windows PCs, printers, scanners, and mobile devices .
Manage support tickets, track resolutions, and maintain documentation using the client’s ticketing system.
Coordinate with IT infrastructure and application teams for escalated issues or specialized support.
Maintain inventory of IT assets and perform regular hardware checks and preventive maintenance.
Ensure compliance with company IT policies and security standards.
Qualifications:
3+ years of experience in
desktop or IT support , preferably in a
manufacturing or industrial environment .
Strong troubleshooting skills for Windows operating systems and Microsoft 365.
Experience with
network connectivity, VPN, and printer configuration .
Familiarity with
Active Directory, imaging tools, and basic network troubleshooting .
Excellent communication and interpersonal skills.
Ability to work independently and provide responsive onsite support.
Preferred Skills:
Experience supporting
manufacturing control systems, barcode scanners, or production line devices .
Familiarity with
ITSM/ticketing systems
(e.g., ServiceNow, HappyFox, Jira).
CompTIA A+ or similar certification preferred.
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