Capital One National Association
Manager Travel Service Velocity Black Remote
Capital One National Association, Richmond, Virginia, United States, 23214
Manager, Travel Service: Velocity Black (Remote)
Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high‑performance people actualize the full potential of their lives. It is concierge, reimagined for the digital age.
By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts, a custom request made through the app can be handled by our team within a minute, 24/7/365.
What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.
Capital One provides a fast‑paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture a culture that attracts and develops talent from all backgrounds and experiences, empowering associates to do great work by fostering collaboration and innovative ideas – and are routinely recognized as one of the best companies to work for.
We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to lead the most high‑value‑add concierge team. The ideal candidate will be an energetic, ambitious, and determined person who wants to help elevate others through their career in the customer service and concierge space to the next level.
This role will be leading our travel team, one of the world’s fastest‑growing travel businesses. You will communicate with clients, suppliers, and training team members to provide best‑in‑class service to our members. You will curate special trips and ensure every detail is checked so that members have a stress‑free travel experience and create memories that will last a lifetime.
General Responsibilities
Drive team leaders to achieve quarterly sales and service targets
Collaborate across product, sales, and service departments to enhance operations efficiency
Develop sales strategies to drive results
Monitor and analyze team performance metrics
Work closely with marketing and partnerships to strengthen the brand’s global positioning and value proposition
Point of contact for member and partner escalations
What we are looking for
Strong knowledge of the travel industry
Strong analytical skills and excellent attention to detail
Clear verbal and written communication skills
Ability to manage multiple tasks under pressure and meet deadlines
High level of intuition to anticipate and exceed client needs
Flexible working hours – available to work on evenings, weekends and some holidays
Experience working with high value requests
Basic Qualifications
High School Diploma, GED, or Equivalent Certification
At least 5 years of experience coordinating travel
At least 5 years of experience managing a travel sales team
Preferred Qualifications
Bachelor’s Degree or Military experience
6+ years of experience coordinating travel
6+ years of experience managing a travel sales team
8+ years of Global Distribution System (GDS) or other online travel tools experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Remote (Regardless of Location): $115,200 – $131,500.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.
#J-18808-Ljbffr
By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts, a custom request made through the app can be handled by our team within a minute, 24/7/365.
What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.
Capital One provides a fast‑paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture a culture that attracts and develops talent from all backgrounds and experiences, empowering associates to do great work by fostering collaboration and innovative ideas – and are routinely recognized as one of the best companies to work for.
We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to lead the most high‑value‑add concierge team. The ideal candidate will be an energetic, ambitious, and determined person who wants to help elevate others through their career in the customer service and concierge space to the next level.
This role will be leading our travel team, one of the world’s fastest‑growing travel businesses. You will communicate with clients, suppliers, and training team members to provide best‑in‑class service to our members. You will curate special trips and ensure every detail is checked so that members have a stress‑free travel experience and create memories that will last a lifetime.
General Responsibilities
Drive team leaders to achieve quarterly sales and service targets
Collaborate across product, sales, and service departments to enhance operations efficiency
Develop sales strategies to drive results
Monitor and analyze team performance metrics
Work closely with marketing and partnerships to strengthen the brand’s global positioning and value proposition
Point of contact for member and partner escalations
What we are looking for
Strong knowledge of the travel industry
Strong analytical skills and excellent attention to detail
Clear verbal and written communication skills
Ability to manage multiple tasks under pressure and meet deadlines
High level of intuition to anticipate and exceed client needs
Flexible working hours – available to work on evenings, weekends and some holidays
Experience working with high value requests
Basic Qualifications
High School Diploma, GED, or Equivalent Certification
At least 5 years of experience coordinating travel
At least 5 years of experience managing a travel sales team
Preferred Qualifications
Bachelor’s Degree or Military experience
6+ years of experience coordinating travel
6+ years of experience managing a travel sales team
8+ years of Global Distribution System (GDS) or other online travel tools experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Remote (Regardless of Location): $115,200 – $131,500.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.
#J-18808-Ljbffr