Global Hardware Logistics Lead Job at HCLTech in Poland

Associate Recruitment Manager at HCLTech HCLTech is a global technology company with over 224,000 employees across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud, AI, and software. Consolidated revenues as of December 2023 totaled $13.1 billion. Roles & Responsibilities ServiceNow – Request Forms/SC Tasks: Weekly Process Improvement Meetings QA, Testing, Escalations, Routing Support – Written or co‑authored ~20 Help Articles (Processes, how‑to’s, Best Practices) Support Global HCL Tech’s (Chat/email daily answering questions regarding SC Tasks or forms) Demo Processes (6 AM Europe Demo’s, 10 PM Asia Pac Demo’s, and normal hour meetings) Reporting/Dashboards – Provide monthly reporting for hubs globally and SC Tasks dashboards upon request Post updates to processes on Workplace Asset Management: Bi‑weekly Process Improvement Meeting with Leland Dingman (Asset Mgmt. Product Owner) and dev team Lenovo GSK PO Asset Import – Send weekly spreadsheet to SNOW instances to import new GSK PO Lenovo laptop/desktops Generic Import Template – Global import of Assets and Consumables into stockrooms (Apple Assets, MacBook’s and iPads, consumables), submit globally for all countries excluding UK Support – Testing new features and provide escalations Reconcile weekly/monthly consumable quantities that are showing incorrectly in lounges/hubs Finance: Provide monthly cross‑charge data for North America, United Kingdom, India, and Poland; submit all Computer, iPad, and Consumables deployed from each country’s sites/hubs for cross‑charge Provide end‑of‑month kit values; send monthly spreadsheets to Finance to show kit held in stock per country (NA, UK, India, Poland) Cancellations – maintain monthly list of laptop requests to remove from billing for New Starters that did not take the job or duplicate/error requests; access to “Unconsume” consumables for users who did not want the accessories requested Global Hub Process Alignment: Weekly meetings with NA, UK, India, and Poland Hubs to ensure processes are followed, gather improvement feedback, and support additional questions Life insurance Private medical care MultiSport Card Subsidy for glasses Subsidy to language courses Christmas and holiday bonuses #J-18808-Ljbffr