Aimbridge Hospitality
DoubleTree Boston North Shore - Group Reservations Coordinator
Aimbridge Hospitality, Danvers, Massachusetts, us, 01923
DoubleTree Boston North Shore - Group Reservations Coordinator
Join to apply for the
DoubleTree Boston North Shore - Group Reservations Coordinator
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Aimbridge Hospitality DoubleTree Boston North Shore - Group Reservations Coordinator
1 day ago Be among the first 25 applicants Join to apply for the
DoubleTree Boston North Shore - Group Reservations Coordinator
role at
Aimbridge Hospitality Aimbridge Hospitality provided pay range
This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$21.00/hr - $21.00/hr The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.
Qualifications
High School graduate or G.E.D. equivalent. Six months reservations experience in the hospitality industry Knowledge of Outlook, MS Word, and Excel required. Experience with Group Sales computer systems including Delphi and SMS Occasional evening and weekend work to meet deadlines. Capable of using multiple systems at the same time Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail Flexibility and adaptability to a dynamic, evolving environment
Job Responsibilities
Keep updated files on all upcoming groups upon receipt of turnover. Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates). Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc). Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.). Process travel agent commissions. Act as liaison between group and central reservations. Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group. Manually assign specific accommodations based upon feature and/or location requests. Provide reservation and pick up reports upon request. Cross reference Group resumes with system information and ensure accuracy. Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference Services Coordinator (Via phone if not available to attend in person). Review no shows from previous night and make corrections as needed. Assist accounting in verifying and correcting group guest’s folios. Ensure all group functions and audits are completed in an accurate and timely fashion. Communicate effectively communicate with Call Center Manager, Business Analyst, Sales Manager, and Conference Services Coordinator, and group meeting planner. Performs other duties as assigned by hotel/department leadership.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Property Information
#N/A Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Aimbridge Hospitality by 2x Sign in to set job alerts for “Group Reservations Coordinator” roles.
Reservations Agent – The Langham, Boston
Call Center Reservations Agent Encore Boston Harbor
Call Center Reservations Agent Encore Boston Harbor
Virtual Reservation Agent | Travel – Remote
Call Center Reservations Agent- Steady Extra Encore Boston Harbor
Call Center Reservations Agent- Steady Extra Encore Boston Harbor
Boston, MA $55,000.00-$65,000.00 2 weeks ago Call Center Reservations Agent (Part Time)
Wakefield, MA $60,000.00-$70,000.00 1 month ago Beverly, MA $55,000.00-$60,000.00 2 days ago Boston, MA $90,000.00-$100,000.00 1 day ago Woburn, MA $58,000.00-$65,000.00 4 weeks ago Boston, MA $50,000.00-$58,000.00 5 days ago Burlington, MA $50,000.00-$60,000.00 2 days ago HUMAN RESOURCES ADMINISTRATIVE ASSISTANT
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
DoubleTree Boston North Shore - Group Reservations Coordinator
role at
Aimbridge Hospitality DoubleTree Boston North Shore - Group Reservations Coordinator
1 day ago Be among the first 25 applicants Join to apply for the
DoubleTree Boston North Shore - Group Reservations Coordinator
role at
Aimbridge Hospitality Aimbridge Hospitality provided pay range
This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$21.00/hr - $21.00/hr The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.
Qualifications
High School graduate or G.E.D. equivalent. Six months reservations experience in the hospitality industry Knowledge of Outlook, MS Word, and Excel required. Experience with Group Sales computer systems including Delphi and SMS Occasional evening and weekend work to meet deadlines. Capable of using multiple systems at the same time Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail Flexibility and adaptability to a dynamic, evolving environment
Job Responsibilities
Keep updated files on all upcoming groups upon receipt of turnover. Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates). Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc). Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.). Process travel agent commissions. Act as liaison between group and central reservations. Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group. Manually assign specific accommodations based upon feature and/or location requests. Provide reservation and pick up reports upon request. Cross reference Group resumes with system information and ensure accuracy. Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference Services Coordinator (Via phone if not available to attend in person). Review no shows from previous night and make corrections as needed. Assist accounting in verifying and correcting group guest’s folios. Ensure all group functions and audits are completed in an accurate and timely fashion. Communicate effectively communicate with Call Center Manager, Business Analyst, Sales Manager, and Conference Services Coordinator, and group meeting planner. Performs other duties as assigned by hotel/department leadership.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Property Information
#N/A Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Aimbridge Hospitality by 2x Sign in to set job alerts for “Group Reservations Coordinator” roles.
Reservations Agent – The Langham, Boston
Call Center Reservations Agent Encore Boston Harbor
Call Center Reservations Agent Encore Boston Harbor
Virtual Reservation Agent | Travel – Remote
Call Center Reservations Agent- Steady Extra Encore Boston Harbor
Call Center Reservations Agent- Steady Extra Encore Boston Harbor
Boston, MA $55,000.00-$65,000.00 2 weeks ago Call Center Reservations Agent (Part Time)
Wakefield, MA $60,000.00-$70,000.00 1 month ago Beverly, MA $55,000.00-$60,000.00 2 days ago Boston, MA $90,000.00-$100,000.00 1 day ago Woburn, MA $58,000.00-$65,000.00 4 weeks ago Boston, MA $50,000.00-$58,000.00 5 days ago Burlington, MA $50,000.00-$60,000.00 2 days ago HUMAN RESOURCES ADMINISTRATIVE ASSISTANT
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr