Mercier Consultancy Medical
Customer Solutions Specialist - Polish and English - Paid Relocation to Sofia
Mercier Consultancy Medical, Sauk Trail Beach, Wisconsin, United States
Customer Solutions Specialist - Polish and English - Paid Relocation to Sofia
Mercier Consultancy MD is on the lookout for a Customer Solutions Specialist fluent in Polish and English to join our team, with the benefit of paid relocation to Sofia, Bulgaria. This role is perfect for individuals who are passionate about problem‑solving and committed to providing exceptional customer service. As a Customer Solutions Specialist you will assist Polish‑speaking clients by understanding their needs and providing effective solutions.
Key Responsibilities
Act as the main point of contact for Polish‑speaking clients, delivering high‑quality support and solutions
Identify client needs and provide tailored solutions that enhance their overall experience with our services
Document client interactions in our CRM system and follow up to ensure satisfaction
Collaborate with various teams to resolve complex issues and promote customer success
Contribute to the continuous improvement of service delivery by collecting and analyzing client feedback
Stay updated on product offerings and industry trends to provide relevant advice to clients
Requirements
Fluency in Polish (both written and spoken) is essential; proficiency in English is also needed
Previous experience in customer service or solutions‑oriented roles is preferred
Strong analytical and problem‑solving skills
Excellent communication and relationship management abilities
Familiarity with CRM systems and technology‑driven solutions
A commitment to delivering exceptional customer experiences
Willingness to relocate to Sofia and adapt to a new work environment and culture
Benefits
Competitive Monthly Salary
Fully Paid Training
Fully Paid Relocation Package
Health Insurance
2 Extra Salaries Per Year
And Much More…
#J-18808-Ljbffr
Key Responsibilities
Act as the main point of contact for Polish‑speaking clients, delivering high‑quality support and solutions
Identify client needs and provide tailored solutions that enhance their overall experience with our services
Document client interactions in our CRM system and follow up to ensure satisfaction
Collaborate with various teams to resolve complex issues and promote customer success
Contribute to the continuous improvement of service delivery by collecting and analyzing client feedback
Stay updated on product offerings and industry trends to provide relevant advice to clients
Requirements
Fluency in Polish (both written and spoken) is essential; proficiency in English is also needed
Previous experience in customer service or solutions‑oriented roles is preferred
Strong analytical and problem‑solving skills
Excellent communication and relationship management abilities
Familiarity with CRM systems and technology‑driven solutions
A commitment to delivering exceptional customer experiences
Willingness to relocate to Sofia and adapt to a new work environment and culture
Benefits
Competitive Monthly Salary
Fully Paid Training
Fully Paid Relocation Package
Health Insurance
2 Extra Salaries Per Year
And Much More…
#J-18808-Ljbffr