Black Duck Software, Inc.
Principal Product Owner- Salesforce/Post Sales
Black Duck Software, Inc., Burlington, Vermont, us, 05405
Location
US Offsite; Burlington, MA
About Black Duck Software
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Role Summary
We are seeking an experienced and visionary Principal Product Owner – Post‑Sales Experience to lead the strategy, design, and execution of products and platforms that support the customer journey after the initial sale utilizing Salesforce Experience Cloud and Salesforce Service Cloud. This role is pivotal in optimizing and scaling the systems that power Customer Onboarding, Support, Success, Account Health, and Renewals.
Key Responsibilities
Own and drive the strategic product vision
for the post‑sale lifecycle, aligning it with company growth, customer retention, and expansion goals. Define and lead execution of a multi‑year
product roadmap
for platforms supporting onboarding, case management, health scoring, customer engagement, and renewals. Identify and solve complex problems across tools and teams, with a focus on unifying the
customer experience across multiple touchpoints . Serve as a
thought leader and subject matter expert
on post‑sale systems and customer lifecycle technologies. Translate business goals into high‑impact product initiatives, user journeys, and system workflows. Establish key performance metrics to measure impact (e.g., NPS, time to value, renewal rates, churn, product adoption). Act as a strategic advisor to senior leadership and influence cross‑functional priorities and investments. Lead discovery, competitive analysis, and customer interviews to uncover new opportunities and ensure product‑market fit. Champion change management and user adoption strategies across internal teams and customer‑facing roles.
Qualifications
10+ years of experience
in Product Management, with at least 3+ years in a principal‑level role. Proven leadership in
post‑sale domains , including Customer Success, Support, or Lifecycle Management in B2B or SaaS environments. Deep experience with
Customer Experience platforms
(e.g., Salesforce Service Cloud, Salesforce Experience Cloud). Experience implementing customer journey frameworks, segmentation strategies, or success playbooks. Demonstrated ability to set vision, influence executives, and lead cross‑functional initiatives without direct authority. Highly analytical, data‑driven, and outcome‑oriented. Exceptional communication, facilitation, and stakeholder engagement skills. Proficiency with Agile methodologies and product development tools (e.g., Jira, Confluence, Aha!).
Compensation
Base salary range: $150,200 – $225,300 USD. Eligible for commission. Black Duck offers a competitive total rewards package. The actual compensation offered will be based on a number of job‑related factors, including location, skills, experience, and education.
Equal Employment Opportunity
Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Voluntary Self‑Identification of Disability
Form CC-305: If you desire, you may voluntarily provide information about disability status. Participation is completely voluntary and your answer will remain confidential and will not be used in any employment decision.
#J-18808-Ljbffr
US Offsite; Burlington, MA
About Black Duck Software
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Role Summary
We are seeking an experienced and visionary Principal Product Owner – Post‑Sales Experience to lead the strategy, design, and execution of products and platforms that support the customer journey after the initial sale utilizing Salesforce Experience Cloud and Salesforce Service Cloud. This role is pivotal in optimizing and scaling the systems that power Customer Onboarding, Support, Success, Account Health, and Renewals.
Key Responsibilities
Own and drive the strategic product vision
for the post‑sale lifecycle, aligning it with company growth, customer retention, and expansion goals. Define and lead execution of a multi‑year
product roadmap
for platforms supporting onboarding, case management, health scoring, customer engagement, and renewals. Identify and solve complex problems across tools and teams, with a focus on unifying the
customer experience across multiple touchpoints . Serve as a
thought leader and subject matter expert
on post‑sale systems and customer lifecycle technologies. Translate business goals into high‑impact product initiatives, user journeys, and system workflows. Establish key performance metrics to measure impact (e.g., NPS, time to value, renewal rates, churn, product adoption). Act as a strategic advisor to senior leadership and influence cross‑functional priorities and investments. Lead discovery, competitive analysis, and customer interviews to uncover new opportunities and ensure product‑market fit. Champion change management and user adoption strategies across internal teams and customer‑facing roles.
Qualifications
10+ years of experience
in Product Management, with at least 3+ years in a principal‑level role. Proven leadership in
post‑sale domains , including Customer Success, Support, or Lifecycle Management in B2B or SaaS environments. Deep experience with
Customer Experience platforms
(e.g., Salesforce Service Cloud, Salesforce Experience Cloud). Experience implementing customer journey frameworks, segmentation strategies, or success playbooks. Demonstrated ability to set vision, influence executives, and lead cross‑functional initiatives without direct authority. Highly analytical, data‑driven, and outcome‑oriented. Exceptional communication, facilitation, and stakeholder engagement skills. Proficiency with Agile methodologies and product development tools (e.g., Jira, Confluence, Aha!).
Compensation
Base salary range: $150,200 – $225,300 USD. Eligible for commission. Black Duck offers a competitive total rewards package. The actual compensation offered will be based on a number of job‑related factors, including location, skills, experience, and education.
Equal Employment Opportunity
Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Voluntary Self‑Identification of Disability
Form CC-305: If you desire, you may voluntarily provide information about disability status. Participation is completely voluntary and your answer will remain confidential and will not be used in any employment decision.
#J-18808-Ljbffr