ReSource Pro Growth Solutions
Customer Experience Associate
ReSource Pro Growth Solutions, Mexia, Texas, United States, 76667
Overview
Customer Experience Associate is a role at ReSource Pro Compliance in Groesbeck, TX. The position provides front-line customer service support to customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, and responding to customer requests via phone and email. Work directly impacts trust and partnership with the client. Responsibilities
Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat Answer questions professionally and assist customers by completing a task or process for them Provide exceptional customer service to customers Deescalate frustrated customer situations Find solutions to provide an exceptional customer experience Qualifications
High School diploma or equivalent MS Office - Word, Outlook, Access, and strong Excel skills Customer-centric mindset and enjoy providing a service and solving customer problems Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations Team player mentality and commitment to supporting other team members Process-focused and detail oriented, committed to accurate documentation Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems Your Compensation
Salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes an annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on factors including qualifications, experience, skillset, geography, and internal equity. This is a hybrid position out of our office in Groesbeck, TX. The salary range for this location and role is
$11.25-$23.94 per hour . The range could be lower or higher based on the candidate’s specific location. Your Benefits & Perks
Generous PTO plan with paid holidays + floating holidays 100% paid Employee Healthcare on Day 1 Eligible for medical, dental, and vision benefits on Day 1 401k with employer match, vested on Day 1 Opportunity to work for a growing, global organization Impactful work with clients and internal partners Organization-wide focus on growth and development Your Interview Process
To be considered for this position, please submit your application. If you meet the qualifications, a member of our Talent Acquisition team will schedule an interview via Zoom. The standard process includes: Behavioral Interview with Talent Acquisition Online talent assessment In-Person Hiring Manager Interview Additional interview steps may be added depending on the position. Disclosure: Candidates are evaluated at each step of the process. Not every candidate will complete all steps. About ReSource Pro
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner for insurance organizations to optimize performance, streamline operations, and drive growth. We serve 2,000+ carriers, brokers, wholesalers, and MGAs and are a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. We have maintained a 96%+ client retention rate for over a decade. Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
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Customer Experience Associate is a role at ReSource Pro Compliance in Groesbeck, TX. The position provides front-line customer service support to customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, and responding to customer requests via phone and email. Work directly impacts trust and partnership with the client. Responsibilities
Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat Answer questions professionally and assist customers by completing a task or process for them Provide exceptional customer service to customers Deescalate frustrated customer situations Find solutions to provide an exceptional customer experience Qualifications
High School diploma or equivalent MS Office - Word, Outlook, Access, and strong Excel skills Customer-centric mindset and enjoy providing a service and solving customer problems Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations Team player mentality and commitment to supporting other team members Process-focused and detail oriented, committed to accurate documentation Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems Your Compensation
Salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes an annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on factors including qualifications, experience, skillset, geography, and internal equity. This is a hybrid position out of our office in Groesbeck, TX. The salary range for this location and role is
$11.25-$23.94 per hour . The range could be lower or higher based on the candidate’s specific location. Your Benefits & Perks
Generous PTO plan with paid holidays + floating holidays 100% paid Employee Healthcare on Day 1 Eligible for medical, dental, and vision benefits on Day 1 401k with employer match, vested on Day 1 Opportunity to work for a growing, global organization Impactful work with clients and internal partners Organization-wide focus on growth and development Your Interview Process
To be considered for this position, please submit your application. If you meet the qualifications, a member of our Talent Acquisition team will schedule an interview via Zoom. The standard process includes: Behavioral Interview with Talent Acquisition Online talent assessment In-Person Hiring Manager Interview Additional interview steps may be added depending on the position. Disclosure: Candidates are evaluated at each step of the process. Not every candidate will complete all steps. About ReSource Pro
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner for insurance organizations to optimize performance, streamline operations, and drive growth. We serve 2,000+ carriers, brokers, wholesalers, and MGAs and are a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. We have maintained a 96%+ client retention rate for over a decade. Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
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