Vanderbilt University
Operations Specialist, Credit Union
Vanderbilt University, Nashville, Tennessee, United States, 37247
The Member Services Representative serves as a primary liaison between Vanderbilt Credit Union and its members. This front-line role is responsible for delivering exceptional service by assisting members with transactions, opening new accounts, providing education on products and services, and resolving concerns with professionalism and efficiency. The ideal candidate will foster trust, promote financial wellness, and support the credit union’s mission through reliable and optimistic service.
Dutites and Resposibilities Operations (70%)
Support the daily operations of the Credit Union.
Process VUMC payroll
Make pay/return and charge/waive decisions on share draft and ACH report.
Confirm and reconcile wires, rapid cash, and ACH transactions.
Complete daily upload of Courtesy Pay files.
Perform daily reports as assigned by their Supervisor.
Reconcile the GL and VCU bank accounts.
Reconcile teller checks.
Reconcile daily, monthly, and quarterly GLs.
Research and resolve ATM and Debit Card Disputes.
Monitor and coordinate the resolution of overdrawn share draft accounts.
Process OFAC.
Charge-off Debit Card and overdrawn deposit accounts.
Resolve deposit and financial issues as they are escalated to you.
Perform projects as assigned by their Supervisor.
Member Service (20%)
Provide back-up support to the teller line or Member Service functions as the Credit Union staffing needs arise.
Answer phone calls as needed.
Administrative (10%)
File items as needed.
Provide back-up to the Director of Finance.
Educations and Experience: Associates Degree or higher in business or accounting related major is preferred.
Or, 3+ years in a releated credit union, banking, insurance, or finance field.
#J-18808-Ljbffr
Dutites and Resposibilities Operations (70%)
Support the daily operations of the Credit Union.
Process VUMC payroll
Make pay/return and charge/waive decisions on share draft and ACH report.
Confirm and reconcile wires, rapid cash, and ACH transactions.
Complete daily upload of Courtesy Pay files.
Perform daily reports as assigned by their Supervisor.
Reconcile the GL and VCU bank accounts.
Reconcile teller checks.
Reconcile daily, monthly, and quarterly GLs.
Research and resolve ATM and Debit Card Disputes.
Monitor and coordinate the resolution of overdrawn share draft accounts.
Process OFAC.
Charge-off Debit Card and overdrawn deposit accounts.
Resolve deposit and financial issues as they are escalated to you.
Perform projects as assigned by their Supervisor.
Member Service (20%)
Provide back-up support to the teller line or Member Service functions as the Credit Union staffing needs arise.
Answer phone calls as needed.
Administrative (10%)
File items as needed.
Provide back-up to the Director of Finance.
Educations and Experience: Associates Degree or higher in business or accounting related major is preferred.
Or, 3+ years in a releated credit union, banking, insurance, or finance field.
#J-18808-Ljbffr