PetSmart
About the Team
It’s no surprise people are passionate about the health and happiness of their pet and our
Merchandising (buying)
team is no different. When it comes to the products and solutions in our stores, our incredible teams of merchandising associates have everything covered – from head to tail! From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team and show your love for pets by creating products as special as pets themselves!
About the Location Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
Pet friendly environment, bring your pets to work!
On-site Dog Park
“Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
“Sit & Stay” Café serving fresh breakfast and lunch options
On-site coffee bar
“Lil’ Paws” learning center and onsite daycare facility (associate paid)
Volunteer events with PetSmart Charities
Learn more about #Life At PetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
Explore PetSmart Benefits here: https://benefits.petsmart.com/
If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide
About the Job About the Role The
Senior Director of Pricing
will lead PetSmart’s enterprise-wide pricing strategy across all channels and markets — U.S., Canada, and Puerto Rico. This leader will ensure our pricing architecture reflects our
Passion for Pets , our commitment to putting the
Customer First , and our drive for
Excellence in All We Do .
Working collaboratively across merchandising, finance, marketing, IT, and operations, this role is responsible for creating pricing strategies that balance customer value, competitiveness, and profitability. The ideal candidate is a
strategic, data-driven, and collaborative leader
who thrives on building partnerships, leading with integrity, and empowering teams to succeed.
Key Responsibilities Strategic Leadership & Collaboration
Develop and execute PetSmart’s comprehensive pricing strategy across the entire pricing lifecycle from regular, promotional, and clearance, ensuring alignment with our business goals.
Partner closely with merchandising, finance, store operations, and marketing to ensure pricing reflects customer needs and delivers value, demonstrating our
Customer First
mindset.
Serve as a Servant Leader by fostering a culture of collaboration, belonging, and development and inspire a high functioning team to achieve challenging goals.
Build and sustain collaborative partnerships across departments and leadership levels, ensuring projects stay on track, insights are shared, and decisions are aligned.
Represent the Pricing function in cross-enterprise initiatives impacting pricing, promotions, and profitability, acting as a trusted partner and advocate for
Team PetSmart .
Analytics & Business Insights
Leverage advanced analytics to understand pricing and promotional performance, identify trends, and develop actionable insights.
Synthesize complex data into compelling, fact-based stories that influence senior leaders and drive business decisions.
Ensure pricing and promotional decisions support customer value, aligning with our
Do What’s Right
principle through integrity and data‑backed recommendations.
Technology, Tools & Vendor Management
Partner with IT and external vendors to build, enhance, and optimize pricing and data management systems.
Lead with
Excellence in All We Do
by identifying opportunities to automate, streamline, and modernize pricing tools and workflows.
Collaborate across technical and business teams to ensure new technologies support scalability, accuracy, and improved decision‑making.
Process Excellence & Execution
Own the end‑to‑end pricing and markdown execution process, ensuring efficiency, compliance, and clear accountability.
Codify pricing guardrails and governance frameworks that uphold PetSmart’s commitment to
Responsible Leadership
and operational integrity.
Partner with stores and digital teams to ensure consistent, timely, and accurate pricing execution.
Reporting & Performance Management
Develop and maintain pricing dashboards and key performance indicators (KPIs) that measure financial impact, customer value, and operational efficiency.
Clearly communicate insights and recommendations to executive leadership using compelling data storytelling and a collaborative approach.
Data Strategy & Governance
Lead the development and governance of pricing and promotions master data architecture.
Ensure data accuracy and accessibility, supporting our goal of
Excellence in All We Do
through robust processes and effective data stewardship.
Leadership & Team Development
Attract, develop, and mentor top pricing talent while fostering a culture of belonging, collaboration, and continuous learning that embodies
Team PetSmart .
Empower associates to take ownership, grow their expertise, and contribute to PetSmart’s mission of bringing
joy to pets and pet parents .
Champion curiosity, innovation, and a growth mindset throughout the team to achieve sustainable business results.
Experience & Qualifications
10+ years of progressive experience in pricing, analytics, merchandising, or financial strategy, ideally within retail or consumer goods.
Proven success collaborating across functions and leadership levels to align strategy and deliver measurable results.
Experience partnering with IT and external vendors to develop and enhance technology solutions and pricing systems.
Deep analytical expertise with demonstrated success using data to influence strategy and outcomes.
Advanced proficiency in Excel, PowerPoint, and tools like Tableau, Power BI, or Alteryx.
Knowledge of SQL, data architecture, and pricing platforms (e.g., JDA, Relex, SAP).
Exceptional communication and storytelling skills, able to inspire confidence and clarity across diverse audiences.
Bachelor’s degree in Business, Finance, Economics, or related field required; MBA preferred.
Preferred Experience
Background in merchandise planning, financial planning, or category management.
Experience in omnichannel retail pricing and promotional strategy.
Leadership in pricing transformation or data modernization initiatives.
Why You’ll Love It Here At PetSmart, we believe
Passion for Pets
and
Customer First
drive everything we do. You’ll lead a high-impact function that touches every product, store, and digital experience — shaping how millions of pet parents experience value and joy with their pets.
As part of
Team PetSmart , you’ll join a collaborative, purpose-driven culture that values integrity, growth, and excellence in every decision.
About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
#J-18808-Ljbffr
Merchandising (buying)
team is no different. When it comes to the products and solutions in our stores, our incredible teams of merchandising associates have everything covered – from head to tail! From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team and show your love for pets by creating products as special as pets themselves!
About the Location Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
Pet friendly environment, bring your pets to work!
On-site Dog Park
“Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
“Sit & Stay” Café serving fresh breakfast and lunch options
On-site coffee bar
“Lil’ Paws” learning center and onsite daycare facility (associate paid)
Volunteer events with PetSmart Charities
Learn more about #Life At PetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
Explore PetSmart Benefits here: https://benefits.petsmart.com/
If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide
About the Job About the Role The
Senior Director of Pricing
will lead PetSmart’s enterprise-wide pricing strategy across all channels and markets — U.S., Canada, and Puerto Rico. This leader will ensure our pricing architecture reflects our
Passion for Pets , our commitment to putting the
Customer First , and our drive for
Excellence in All We Do .
Working collaboratively across merchandising, finance, marketing, IT, and operations, this role is responsible for creating pricing strategies that balance customer value, competitiveness, and profitability. The ideal candidate is a
strategic, data-driven, and collaborative leader
who thrives on building partnerships, leading with integrity, and empowering teams to succeed.
Key Responsibilities Strategic Leadership & Collaboration
Develop and execute PetSmart’s comprehensive pricing strategy across the entire pricing lifecycle from regular, promotional, and clearance, ensuring alignment with our business goals.
Partner closely with merchandising, finance, store operations, and marketing to ensure pricing reflects customer needs and delivers value, demonstrating our
Customer First
mindset.
Serve as a Servant Leader by fostering a culture of collaboration, belonging, and development and inspire a high functioning team to achieve challenging goals.
Build and sustain collaborative partnerships across departments and leadership levels, ensuring projects stay on track, insights are shared, and decisions are aligned.
Represent the Pricing function in cross-enterprise initiatives impacting pricing, promotions, and profitability, acting as a trusted partner and advocate for
Team PetSmart .
Analytics & Business Insights
Leverage advanced analytics to understand pricing and promotional performance, identify trends, and develop actionable insights.
Synthesize complex data into compelling, fact-based stories that influence senior leaders and drive business decisions.
Ensure pricing and promotional decisions support customer value, aligning with our
Do What’s Right
principle through integrity and data‑backed recommendations.
Technology, Tools & Vendor Management
Partner with IT and external vendors to build, enhance, and optimize pricing and data management systems.
Lead with
Excellence in All We Do
by identifying opportunities to automate, streamline, and modernize pricing tools and workflows.
Collaborate across technical and business teams to ensure new technologies support scalability, accuracy, and improved decision‑making.
Process Excellence & Execution
Own the end‑to‑end pricing and markdown execution process, ensuring efficiency, compliance, and clear accountability.
Codify pricing guardrails and governance frameworks that uphold PetSmart’s commitment to
Responsible Leadership
and operational integrity.
Partner with stores and digital teams to ensure consistent, timely, and accurate pricing execution.
Reporting & Performance Management
Develop and maintain pricing dashboards and key performance indicators (KPIs) that measure financial impact, customer value, and operational efficiency.
Clearly communicate insights and recommendations to executive leadership using compelling data storytelling and a collaborative approach.
Data Strategy & Governance
Lead the development and governance of pricing and promotions master data architecture.
Ensure data accuracy and accessibility, supporting our goal of
Excellence in All We Do
through robust processes and effective data stewardship.
Leadership & Team Development
Attract, develop, and mentor top pricing talent while fostering a culture of belonging, collaboration, and continuous learning that embodies
Team PetSmart .
Empower associates to take ownership, grow their expertise, and contribute to PetSmart’s mission of bringing
joy to pets and pet parents .
Champion curiosity, innovation, and a growth mindset throughout the team to achieve sustainable business results.
Experience & Qualifications
10+ years of progressive experience in pricing, analytics, merchandising, or financial strategy, ideally within retail or consumer goods.
Proven success collaborating across functions and leadership levels to align strategy and deliver measurable results.
Experience partnering with IT and external vendors to develop and enhance technology solutions and pricing systems.
Deep analytical expertise with demonstrated success using data to influence strategy and outcomes.
Advanced proficiency in Excel, PowerPoint, and tools like Tableau, Power BI, or Alteryx.
Knowledge of SQL, data architecture, and pricing platforms (e.g., JDA, Relex, SAP).
Exceptional communication and storytelling skills, able to inspire confidence and clarity across diverse audiences.
Bachelor’s degree in Business, Finance, Economics, or related field required; MBA preferred.
Preferred Experience
Background in merchandise planning, financial planning, or category management.
Experience in omnichannel retail pricing and promotional strategy.
Leadership in pricing transformation or data modernization initiatives.
Why You’ll Love It Here At PetSmart, we believe
Passion for Pets
and
Customer First
drive everything we do. You’ll lead a high-impact function that touches every product, store, and digital experience — shaping how millions of pet parents experience value and joy with their pets.
As part of
Team PetSmart , you’ll join a collaborative, purpose-driven culture that values integrity, growth, and excellence in every decision.
About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
#J-18808-Ljbffr