Independent Software, Inc.
System Administrator, Level 2 (FORECASTED)
Independent Software, Inc., Ellicott City, Maryland, United States, 21042
System Administrator, Level 2 (FORECASTED)
2 days ago Be among the first 25 applicants
What You Will Do At Independent Software, our mission is to support secure and resilient IT environments that enable critical operations and protect national interests. As a System Administrator, you will be responsible for managing and maintaining IT infrastructure that supports both classified and unclassified operations. You’ll provide hands‑on support for system implementation, troubleshooting, and maintenance while ensuring the reliability, integrity, and performance of server, storage, network, and mobile device environments.
This position requires you to be adept in supporting both UNIX and Windows systems, handling Tier 1 and Tier 2 escalations, and optimizing system operations. Your work will directly contribute to the stability and efficiency of mission‑essential IT systems. At Independent Software, you’ll find a collaborative environment where your technical skills are valued and developed. We empower our team with autonomy, mentorship, and meaningful work that supports national defense and cybersecurity goals.
Key Responsibilities
Support the implementation, troubleshooting, and maintenance of IT systems
Manage daily activities of system configuration and operations
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) technical support for diagnosing and resolving system issues
Assist users with access to and use of IT systems and resources
Monitor and resolve issues related to client/server/storage/network/mobile devices
Handle escalations and communicate system status updates to internal customers and agency management
Conduct performance optimization and capacity analysis
Provide detailed analysis and resolution for hardware and software issues
Troubleshoot complex IT problems and remain involved in the full resolution process
Configure and manage UNIX and Windows operating systems
Install, update, and secure operating system software
Maintain network component integrity and implement system enhancements to improve reliability and performance
Required Skills and Qualifications
Strong experience supporting a wide range of IT systems, including servers, storage, network devices, and endpoint systems
Demonstrated troubleshooting skills across multiple platforms and system types
Proficiency in both UNIX and Windows operating systems
Experience configuring and managing enterprise IT environments
Ability to respond to and resolve Tier 1 and Tier 2 service requests and incidents
Familiarity with system capacity planning and optimization strategies
Effective communication skills for interacting with users, technical teams, and management
Education and Experience
Minimum of ten (10) years of experience as a System Administrator supporting programs or contracts of similar scope, type, and complexity
Bachelor’s degree in a technical discipline from an accredited college or university is required
In lieu of a Bachelor’s degree, an additional four (4) years of System Administrator experience may be substituted
Certifications
IAT II Certification required
Clearance Requirement
Must possess an active TS/SCI with appropriate Polygraph to be considered for this role
This position is contingent on contract award
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr
What You Will Do At Independent Software, our mission is to support secure and resilient IT environments that enable critical operations and protect national interests. As a System Administrator, you will be responsible for managing and maintaining IT infrastructure that supports both classified and unclassified operations. You’ll provide hands‑on support for system implementation, troubleshooting, and maintenance while ensuring the reliability, integrity, and performance of server, storage, network, and mobile device environments.
This position requires you to be adept in supporting both UNIX and Windows systems, handling Tier 1 and Tier 2 escalations, and optimizing system operations. Your work will directly contribute to the stability and efficiency of mission‑essential IT systems. At Independent Software, you’ll find a collaborative environment where your technical skills are valued and developed. We empower our team with autonomy, mentorship, and meaningful work that supports national defense and cybersecurity goals.
Key Responsibilities
Support the implementation, troubleshooting, and maintenance of IT systems
Manage daily activities of system configuration and operations
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) technical support for diagnosing and resolving system issues
Assist users with access to and use of IT systems and resources
Monitor and resolve issues related to client/server/storage/network/mobile devices
Handle escalations and communicate system status updates to internal customers and agency management
Conduct performance optimization and capacity analysis
Provide detailed analysis and resolution for hardware and software issues
Troubleshoot complex IT problems and remain involved in the full resolution process
Configure and manage UNIX and Windows operating systems
Install, update, and secure operating system software
Maintain network component integrity and implement system enhancements to improve reliability and performance
Required Skills and Qualifications
Strong experience supporting a wide range of IT systems, including servers, storage, network devices, and endpoint systems
Demonstrated troubleshooting skills across multiple platforms and system types
Proficiency in both UNIX and Windows operating systems
Experience configuring and managing enterprise IT environments
Ability to respond to and resolve Tier 1 and Tier 2 service requests and incidents
Familiarity with system capacity planning and optimization strategies
Effective communication skills for interacting with users, technical teams, and management
Education and Experience
Minimum of ten (10) years of experience as a System Administrator supporting programs or contracts of similar scope, type, and complexity
Bachelor’s degree in a technical discipline from an accredited college or university is required
In lieu of a Bachelor’s degree, an additional four (4) years of System Administrator experience may be substituted
Certifications
IAT II Certification required
Clearance Requirement
Must possess an active TS/SCI with appropriate Polygraph to be considered for this role
This position is contingent on contract award
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr