andCo Hospitality, a Certified B Corp
Guest Ambassador
andCo Hospitality, a Certified B Corp, Kissimmee, Florida, United States, 34747
Guest Ambassador
About The Role
At Legacy Vacation Resorts / andCo Hospitality, we’re all about turning vacations into stories worth telling. As a Guest Ambassador, you’re the vibe‑setter and first‑impression extraordinaire. You’re not just checking people in—you’re welcoming them into our world of laidback luxury and guiding them through every step of their stay. You’ll handle personal room showings, thoughtful item deliveries, smoothing out travel‑day chaos, and dropping insider recs, making guests feel like they belong. With every smile, key card, and “we’ve got you covered,” you’ll be the reason they come back (and brag about us to their friends). All while living our values: sustainably minded, wildly inclusive, and effortlessly cool.
Responsibilities Guest Arrival & Experience
Deliver a seamless welcome—greeting guests, assisting with check‑ins/check‑outs, and setting the tone for their stay.
Execute an elevated start to the stay including highlighting key amenities and features with authentic charm, even escorting a guest to their room if necessary.
Manage delivery of guest items (luggage, amenities, special requests) quickly and carefully.
Anticipate guest needs and provide personalized support to elevate every interaction.
Handle guest concerns with empathy and swift, thoughtful solutions.
Guest Engagement & Reservations
Field calls and emails with top‑tier etiquette—managing bookings, changes, and confirmations with accuracy and flair.
Guide guests through the reservation process, offering tailored suggestions and upsell opportunities that enhance their stay.
Maintain precise records, payments, and fee collections while keeping guest accounts tidy and accurate.
Partner with housekeeping and operations to ensure rooms are spotless and guest‑ready.
Collaborate with the team to continuously improve the guest experience.
Lobby & Environment
Curate a welcoming lobby atmosphere that’s organized, polished, and always guest‑ready.
Share insider local knowledge—hidden gems, must‑sees, and can’t‑miss events to enrich the experience.
Support extra projects and special initiatives that elevate the guest journey.
You’re Great Because
You’re naturally guest‑obsessed—hospitality isn’t just your job, it’s your vibe.
You’ve got a high school diploma or equivalent (bonus points for hospitality experience).
You’re a strong communicator: approachable, friendly, and clear in any situation.
You bring previous customer service know‑how, ideally from hotels, restaurants, or any setting where people and personalities collide.
You’re tech‑savvy—Microsoft Office and resort software? Easy.
You keep your cool under pressure, even when lines grow and phones ring off the hook.
You’re flexible—weekends, holidays, mornings, or nights, you get the industry hustle.
You thrive in diverse spaces, welcoming all guests and teammates with care and authenticity.
You’re organized, self‑motivated, and ready to juggle it all without dropping the ball.
Why You’ll Love It Here
Be part of a team that’s innovative, fun, and unapologetically sustainability‑obsessed.
Work in a culture where creativity flows, ideas are valued, and collaboration is everything.
Enjoy awesome perks: healthcare, pet insurance, unlimited PTO (yes, really).
Thrive in a workplace where everyone matters, everyone is valued, and everyone gets treated like a VIP.
Ready to Level Up Hospitality? If creating standout guest experiences is your thing—and you love a place that’s equal parts laidback luxe and sustainability‑obsessed—we see you. Join us at Legacy Vacation Resorts / andCo Hospitality where your personality shines, your skills grow, and every day is anything but ordinary.
Apply now. Let’s make hospitality better—together.
Base Pay Range $14.00/hr – $16.00/hr
#J-18808-Ljbffr
At Legacy Vacation Resorts / andCo Hospitality, we’re all about turning vacations into stories worth telling. As a Guest Ambassador, you’re the vibe‑setter and first‑impression extraordinaire. You’re not just checking people in—you’re welcoming them into our world of laidback luxury and guiding them through every step of their stay. You’ll handle personal room showings, thoughtful item deliveries, smoothing out travel‑day chaos, and dropping insider recs, making guests feel like they belong. With every smile, key card, and “we’ve got you covered,” you’ll be the reason they come back (and brag about us to their friends). All while living our values: sustainably minded, wildly inclusive, and effortlessly cool.
Responsibilities Guest Arrival & Experience
Deliver a seamless welcome—greeting guests, assisting with check‑ins/check‑outs, and setting the tone for their stay.
Execute an elevated start to the stay including highlighting key amenities and features with authentic charm, even escorting a guest to their room if necessary.
Manage delivery of guest items (luggage, amenities, special requests) quickly and carefully.
Anticipate guest needs and provide personalized support to elevate every interaction.
Handle guest concerns with empathy and swift, thoughtful solutions.
Guest Engagement & Reservations
Field calls and emails with top‑tier etiquette—managing bookings, changes, and confirmations with accuracy and flair.
Guide guests through the reservation process, offering tailored suggestions and upsell opportunities that enhance their stay.
Maintain precise records, payments, and fee collections while keeping guest accounts tidy and accurate.
Partner with housekeeping and operations to ensure rooms are spotless and guest‑ready.
Collaborate with the team to continuously improve the guest experience.
Lobby & Environment
Curate a welcoming lobby atmosphere that’s organized, polished, and always guest‑ready.
Share insider local knowledge—hidden gems, must‑sees, and can’t‑miss events to enrich the experience.
Support extra projects and special initiatives that elevate the guest journey.
You’re Great Because
You’re naturally guest‑obsessed—hospitality isn’t just your job, it’s your vibe.
You’ve got a high school diploma or equivalent (bonus points for hospitality experience).
You’re a strong communicator: approachable, friendly, and clear in any situation.
You bring previous customer service know‑how, ideally from hotels, restaurants, or any setting where people and personalities collide.
You’re tech‑savvy—Microsoft Office and resort software? Easy.
You keep your cool under pressure, even when lines grow and phones ring off the hook.
You’re flexible—weekends, holidays, mornings, or nights, you get the industry hustle.
You thrive in diverse spaces, welcoming all guests and teammates with care and authenticity.
You’re organized, self‑motivated, and ready to juggle it all without dropping the ball.
Why You’ll Love It Here
Be part of a team that’s innovative, fun, and unapologetically sustainability‑obsessed.
Work in a culture where creativity flows, ideas are valued, and collaboration is everything.
Enjoy awesome perks: healthcare, pet insurance, unlimited PTO (yes, really).
Thrive in a workplace where everyone matters, everyone is valued, and everyone gets treated like a VIP.
Ready to Level Up Hospitality? If creating standout guest experiences is your thing—and you love a place that’s equal parts laidback luxe and sustainability‑obsessed—we see you. Join us at Legacy Vacation Resorts / andCo Hospitality where your personality shines, your skills grow, and every day is anything but ordinary.
Apply now. Let’s make hospitality better—together.
Base Pay Range $14.00/hr – $16.00/hr
#J-18808-Ljbffr