Esler Companies | Renewal by Andersen
Service Coordinator
Esler Companies | Renewal by Andersen, Denver, Colorado, United States, 80285
Overview
We’re looking for an experienced Customer Service Coordinator to join our Service team. As a Service Coordinator for Esler Companies - Renewal by Andersen, you will play an integral role in our Service department. You will be responsible for providing world-class customer service to our homeowners by determining problems, explaining possible solutions, and expediting corrections or adjustments as needed. You will follow up with each customer post-installation to ensure satisfaction and address any concerns.
Responsibilities
Take both inbound and outbound scheduling calls, including returning voicemails.
Maintain service scheduling for Service Technicians.
Quote parts and labor cost for non-warranty services.
Verify that payment has been received for any billable order prior to ordering or scheduling.
Document at every point of action and customer contact.
Scan service orders and confirmations into the correct customer electronic file.
Other duties as assigned.
Qualifications
Customer service experience required.
Excellent oral and written communication skills.
Ability to work individually and in a team environment.
Proficient in MS Office Suite, especially Excel.
Must be comfortable typing and answering phone calls.
Ability to adapt well and accept feedback in a changing environment.
Experience with operations, permitting, or ordering is a plus.
Pay and Benefits
Pay Range: USD $23.00 - USD $24.00 per hour
Medical, Dental, and Vision Insurance
Teammate Assistance Plan
Tuition Reimbursement
401k with 50% match up to 6% of annual pay
Paid Time Off
Company Paid Holidays
Paid Volunteer Time and more
Esler Companies is an equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all teammates. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization in the U.S. SMS communications may be sent to candidates with opt-out available.
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Responsibilities
Take both inbound and outbound scheduling calls, including returning voicemails.
Maintain service scheduling for Service Technicians.
Quote parts and labor cost for non-warranty services.
Verify that payment has been received for any billable order prior to ordering or scheduling.
Document at every point of action and customer contact.
Scan service orders and confirmations into the correct customer electronic file.
Other duties as assigned.
Qualifications
Customer service experience required.
Excellent oral and written communication skills.
Ability to work individually and in a team environment.
Proficient in MS Office Suite, especially Excel.
Must be comfortable typing and answering phone calls.
Ability to adapt well and accept feedback in a changing environment.
Experience with operations, permitting, or ordering is a plus.
Pay and Benefits
Pay Range: USD $23.00 - USD $24.00 per hour
Medical, Dental, and Vision Insurance
Teammate Assistance Plan
Tuition Reimbursement
401k with 50% match up to 6% of annual pay
Paid Time Off
Company Paid Holidays
Paid Volunteer Time and more
Esler Companies is an equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all teammates. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization in the U.S. SMS communications may be sent to candidates with opt-out available.
#J-18808-Ljbffr