MBTA
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At the MBTA, we envision a thriving region enabled by a best‑in‑class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values, which includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary DEPARTMENT UPDATE: MBTA – FARE REVENUE The Partnerships Manager is responsible for mastering processes to turn ideas into initiatives and to generate revenue while maximizing customer value across the Network. The Partnerships Manager will work closely with a variety of internal MBTA teams to support the implementation and ongoing operations of revenue‑generating partnerships with third‑party vendors, contractors, and other government jurisdictions. Responsibilities include management of vendors, internal business processes, and stakeholders; building and monitoring performance dashboards; and managing the deployment of revenue‑supported infrastructure, both in the office and in the field at MBTA locations throughout the region, such as digital information panels, bus shelters, secure micromobility parking, and other amenities that improve our customers’ experience. The MBTA will rely on the Partnerships Manager to help drive revenue and provide value for the Authority and customers.
Duties & Responsibilities
Develop tools, processes, and relationships to assist the department in launching, identifying, and tracking projects and needs.
Serve as project manager for assigned commercial projects.
Manage the MBTA’s advertising and other related policies.
Manage day‑to‑day operations with the MBTA’s advertising and other commercial vendors and partners.
Analyze revenue and data to generate reports and dashboards.
Use data to provide recommendations for customer enhancement investments.
Establish project plans with internal and external stakeholders.
Coordinate cross‑functional teams, and communicate with internal and external parties, while meeting deadlines.
Function as a conduit for creative initiatives or projects.
Work across the organization to develop consensus and communicate decisions.
Perform all other duties and projects that may be assigned.
Minimum Requirements & Qualifications
Bachelor’s degree from an accredited institution.
Five (5) years of professional experience in project management, marketing/advertising, transportation/urban planning, finance, consulting, or a related field.
One (1) year of project management experience.
Proven communications skills that compel an audience and convey needs to diverse audiences.
Demonstrated ability to work effectively both independently and as part of a team.
Demonstrated ability to organize projects and exercise effective problem‑solving skills.
Adept at the Microsoft Office Suite, including an ability to make high‑quality presentations and willingness to learn and use productivity tools like Slack, Airtable, etc.
The ability to work effectively with a diverse workforce.
Substitutions Include
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
Preferred Experience And Required Skills
Experience in Tableau and/or SQL.
Knowledge of the MBTA system and its communities.
Job Conditions
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co‑op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co‑workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti‑discrimination, anti‑harassment, and anti‑retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty‑four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co‑op staff must be enrolled full or part‑time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co‑op. Additionally, interns / co‑ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.
Disclaimers and Definitions
General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment: The physical demands and work environment characteristics described here‑in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role‑specific requirements.
Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I‑9 to verify their identity and eligibility to work in the U.S.
Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no‑show and disqualified from consideration for the position. Related to rescheduling, on a one‑time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On‑call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617‑222‑5751 or hradaaa@mbta.com.
Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers‑app‑definitions.
Intern / Co‑Op Benefits: Employees taking part in an internship or co‑op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co‑op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co‑ops.
Referrals increase your chances of interviewing at MBTA by 2x
Boston, MA $90,000 - $110,000 3 months ago
#J-18808-Ljbffr
At the MBTA, we envision a thriving region enabled by a best‑in‑class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values, which includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary DEPARTMENT UPDATE: MBTA – FARE REVENUE The Partnerships Manager is responsible for mastering processes to turn ideas into initiatives and to generate revenue while maximizing customer value across the Network. The Partnerships Manager will work closely with a variety of internal MBTA teams to support the implementation and ongoing operations of revenue‑generating partnerships with third‑party vendors, contractors, and other government jurisdictions. Responsibilities include management of vendors, internal business processes, and stakeholders; building and monitoring performance dashboards; and managing the deployment of revenue‑supported infrastructure, both in the office and in the field at MBTA locations throughout the region, such as digital information panels, bus shelters, secure micromobility parking, and other amenities that improve our customers’ experience. The MBTA will rely on the Partnerships Manager to help drive revenue and provide value for the Authority and customers.
Duties & Responsibilities
Develop tools, processes, and relationships to assist the department in launching, identifying, and tracking projects and needs.
Serve as project manager for assigned commercial projects.
Manage the MBTA’s advertising and other related policies.
Manage day‑to‑day operations with the MBTA’s advertising and other commercial vendors and partners.
Analyze revenue and data to generate reports and dashboards.
Use data to provide recommendations for customer enhancement investments.
Establish project plans with internal and external stakeholders.
Coordinate cross‑functional teams, and communicate with internal and external parties, while meeting deadlines.
Function as a conduit for creative initiatives or projects.
Work across the organization to develop consensus and communicate decisions.
Perform all other duties and projects that may be assigned.
Minimum Requirements & Qualifications
Bachelor’s degree from an accredited institution.
Five (5) years of professional experience in project management, marketing/advertising, transportation/urban planning, finance, consulting, or a related field.
One (1) year of project management experience.
Proven communications skills that compel an audience and convey needs to diverse audiences.
Demonstrated ability to work effectively both independently and as part of a team.
Demonstrated ability to organize projects and exercise effective problem‑solving skills.
Adept at the Microsoft Office Suite, including an ability to make high‑quality presentations and willingness to learn and use productivity tools like Slack, Airtable, etc.
The ability to work effectively with a diverse workforce.
Substitutions Include
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
Preferred Experience And Required Skills
Experience in Tableau and/or SQL.
Knowledge of the MBTA system and its communities.
Job Conditions
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co‑op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co‑workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti‑discrimination, anti‑harassment, and anti‑retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty‑four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co‑op staff must be enrolled full or part‑time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co‑op. Additionally, interns / co‑ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.
Disclaimers and Definitions
General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment: The physical demands and work environment characteristics described here‑in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role‑specific requirements.
Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I‑9 to verify their identity and eligibility to work in the U.S.
Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no‑show and disqualified from consideration for the position. Related to rescheduling, on a one‑time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On‑call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617‑222‑5751 or hradaaa@mbta.com.
Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers‑app‑definitions.
Intern / Co‑Op Benefits: Employees taking part in an internship or co‑op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co‑op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co‑ops.
Referrals increase your chances of interviewing at MBTA by 2x
Boston, MA $90,000 - $110,000 3 months ago
#J-18808-Ljbffr