BDC Service Appointment Coordinator

Conklin Automotive Group is on the lookout for a motivated and detail-oriented BDC Service Appointment Coordinator to join our growing team. In this role, you will be responsible for managing incoming service appointment requests and ensuring that our customers receive a seamless and efficient scheduling experience. You will work closely with service advisors and other team members to optimize appointment availability and follow up with customers to confirm their visits. This position requires exceptional communication skills, strong organizational abilities, and a passion for providing excellent service. If you enjoy working in a fast-paced environment and are looking to grow your career within the automotive industry, we encourage you to apply!

Responsibilities

Manage inbound and outbound calls for service appointment scheduling

Assist customers in selecting the appropriate services and times for their vehicle maintenance

Confirm and remind customers of their upcoming appointments

Maintain accurate records of customer interactions and appointments

Collaborate with service advisors and technicians to optimize scheduling efficiency

Address customer inquiries and concerns promptly and professionally

Utilize dealership management software for appointment tracking and reporting

Qualifications

High school diploma or equivalent; automotive experience is a plus

Excellent phone and customer service skills

Strong attention to detail and organizational abilities

Ability to work independently and as part of a team

Proficient in computer applications and dealership management software

Strong communication skills, both verbal and written

Valid driver’s license with a clean driving record

Benefits

401K with company match

Paid time off

Paid holidays

Paid training

Direct deposit

Sponsored healthcare

Health savings account with company match

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