Seneca Savings
Delinquency, Escrow and Insurance Servicer
Seneca Savings, Baldwinsville, New York, United States
Delinquency, Escrow and Insurance Servicer
Join to apply for the
Delinquency, Escrow and Insurance Servicer
role at
Seneca Savings .
Who We Are Seneca Savings is a proud community bank that has been serving the Central New York region for over 95 years. With deep roots in the area, we’re committed to exceeding expectations by delivering big bank technology with a personal touch. Our mission is to foster growth, empower success, and uplift the communities we serve, guiding our customers, employees, and partners toward achieving their financial dreams.
Company Values
Driven Towards Success
Team Oriented
Customer First
Positive Attitude
Job Summary The Delinquency, Escrow, and Insurance Servicer monitors delinquent loans, communicates with borrowers, and works with leadership on collections or foreclosure actions for the entire retail and commercial loan portfolio. They manage the full lifecycle of escrow and insurance accounts—including setup, analysis, payments, and compliance for both retail and commercial loans. This role also supports loan workouts, prepares reports and closing documents, and resolves borrower inquiries.
Essential Job Duties and Responsibilities
Track delinquent retail & commercial loans, contact customers, and apply “right to offset” rules as approved by SVP Commercial Lending or President/CEO.
Send delinquency letters, demand letters, and work with SVP Commercial Lending and President/CEO on potential referrals to collections or repossession/foreclosure proceedings on all retail & commercial loans; submit loans to collection agency.
Assist lending officer with workout of commercial and/or retail loans.
Pull delinquency reports daily, weekly, or monthly and notify appropriate lending officer and/or management.
Prepare and maintain delinquency reports for management.
Maintain all commercial and residential escrow accounts; pay property tax bills; analyze escrow accounts for accuracy; verify non-escrow mortgage loan taxes are paid.
Process new escrow and insurance accounts related to any new loans in retail & commercial lending.
Track insurance for all retail & commercial loans to ensure Seneca Savings collateral is properly insured.
Maintain, amend, and validate any errors on escrow and insurance accounts to ensure accuracy.
Calculate and print trail balance and initial escrow statements for bank closing attorney as needed.
Cancels US Life/Disability Insurance on satisfied accounts, reconcile monthly billing, pay premiums when due, and file claims when necessary.
Set up and maintain escrow accounts, ensuring compliance with regulatory and company guidelines.
Process escrow payments for taxes, insurance, and other fees, ensuring timely and accurate disbursements.
Provide regular reports on escrow account activity and work with internal departments to ensure proper funding and adjustments.
Address and resolve borrower inquiries regarding escrow account balances, payments, and discrepancies.
Track and manage property, flood, and vehicle insurance policies.
Process and pay insurance bills as they are received; maintain self-tracking records.
Order insurance coverage through insurance vendor for all unpaid, self-pay policies.
Perform annual escrow analyses: order reports, review findings, and correct any inaccuracies.
Pull monthly escrow reports on the 1st of each month to review newly originated loans, identify paid-off loans, and monitor upcoming and past-due escrow payments.
Set up tax addendums using bank's core system for both escrowed and non-escrowed accounts; ensure correct forms are sent to appropriate county offices.
Supervisory Responsibilities None.
Qualification Standards
Bachelor’s degree in business, finance, or related field preferred.
1–3 years of experience in loan servicing, delinquency management, escrow administration, or insurance processing.
Familiarity with mortgage servicing software and systems preferred.
Strong knowledge of loan servicing, insurance requirements, and escrow processes.
Excellent attention to detail and organizational skills.
Strong problem‑solving abilities and ability to handle multiple tasks simultaneously.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Effective communication skills with customers, employees, and external partners.
Strong work ethic, self‑motivation, and independent working ability.
Professional demeanor and confidentiality.
Ability to work under pressure and meet deadlines.
Equipment, Machines and Software Used
Basic personal computer skills: email, database/spreadsheet, word processing, bookkeeping, data entry, spreadsheets, graphics, reports.
Computer, printer, scanner, copier, facsimile, telephone, adding machine, postage meter, calculator.
Use of word‑processing, spreadsheets, banking/mortgage servicing software, and Adobe Acrobat.
Physical and Mental Requirements
Regularly required to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions.
Ability to lift or move up to 25 pounds occasionally.
Close mental and visual attention needed for preparing and analyzing data, accounting duties, using a computer terminal, and extensive reading.
Environmental Conditions Work is performed in a typical office environment; no exposure to adverse environmental conditions.
Benefits
Paid Time Off
Birthday / Floating Holiday Time Off
Medical, Dental and Vision Insurance
Short-Term and Long-Term Disability Insurance
Accident Insurance
Flexible Spending and Health Savings Accounts
Company Paid Life Insurance
401(k) with Matching (5%)
Employee Stock Option Plan
Tuition Reimbursement
Opportunities For Advancement
Employee Discounts
The base pay range for this position is $20.00 - $25.00 per hour. Exact offers will be determined based on job-related knowledge, skills, and experience.
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Delinquency, Escrow and Insurance Servicer
role at
Seneca Savings .
Who We Are Seneca Savings is a proud community bank that has been serving the Central New York region for over 95 years. With deep roots in the area, we’re committed to exceeding expectations by delivering big bank technology with a personal touch. Our mission is to foster growth, empower success, and uplift the communities we serve, guiding our customers, employees, and partners toward achieving their financial dreams.
Company Values
Driven Towards Success
Team Oriented
Customer First
Positive Attitude
Job Summary The Delinquency, Escrow, and Insurance Servicer monitors delinquent loans, communicates with borrowers, and works with leadership on collections or foreclosure actions for the entire retail and commercial loan portfolio. They manage the full lifecycle of escrow and insurance accounts—including setup, analysis, payments, and compliance for both retail and commercial loans. This role also supports loan workouts, prepares reports and closing documents, and resolves borrower inquiries.
Essential Job Duties and Responsibilities
Track delinquent retail & commercial loans, contact customers, and apply “right to offset” rules as approved by SVP Commercial Lending or President/CEO.
Send delinquency letters, demand letters, and work with SVP Commercial Lending and President/CEO on potential referrals to collections or repossession/foreclosure proceedings on all retail & commercial loans; submit loans to collection agency.
Assist lending officer with workout of commercial and/or retail loans.
Pull delinquency reports daily, weekly, or monthly and notify appropriate lending officer and/or management.
Prepare and maintain delinquency reports for management.
Maintain all commercial and residential escrow accounts; pay property tax bills; analyze escrow accounts for accuracy; verify non-escrow mortgage loan taxes are paid.
Process new escrow and insurance accounts related to any new loans in retail & commercial lending.
Track insurance for all retail & commercial loans to ensure Seneca Savings collateral is properly insured.
Maintain, amend, and validate any errors on escrow and insurance accounts to ensure accuracy.
Calculate and print trail balance and initial escrow statements for bank closing attorney as needed.
Cancels US Life/Disability Insurance on satisfied accounts, reconcile monthly billing, pay premiums when due, and file claims when necessary.
Set up and maintain escrow accounts, ensuring compliance with regulatory and company guidelines.
Process escrow payments for taxes, insurance, and other fees, ensuring timely and accurate disbursements.
Provide regular reports on escrow account activity and work with internal departments to ensure proper funding and adjustments.
Address and resolve borrower inquiries regarding escrow account balances, payments, and discrepancies.
Track and manage property, flood, and vehicle insurance policies.
Process and pay insurance bills as they are received; maintain self-tracking records.
Order insurance coverage through insurance vendor for all unpaid, self-pay policies.
Perform annual escrow analyses: order reports, review findings, and correct any inaccuracies.
Pull monthly escrow reports on the 1st of each month to review newly originated loans, identify paid-off loans, and monitor upcoming and past-due escrow payments.
Set up tax addendums using bank's core system for both escrowed and non-escrowed accounts; ensure correct forms are sent to appropriate county offices.
Supervisory Responsibilities None.
Qualification Standards
Bachelor’s degree in business, finance, or related field preferred.
1–3 years of experience in loan servicing, delinquency management, escrow administration, or insurance processing.
Familiarity with mortgage servicing software and systems preferred.
Strong knowledge of loan servicing, insurance requirements, and escrow processes.
Excellent attention to detail and organizational skills.
Strong problem‑solving abilities and ability to handle multiple tasks simultaneously.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Effective communication skills with customers, employees, and external partners.
Strong work ethic, self‑motivation, and independent working ability.
Professional demeanor and confidentiality.
Ability to work under pressure and meet deadlines.
Equipment, Machines and Software Used
Basic personal computer skills: email, database/spreadsheet, word processing, bookkeeping, data entry, spreadsheets, graphics, reports.
Computer, printer, scanner, copier, facsimile, telephone, adding machine, postage meter, calculator.
Use of word‑processing, spreadsheets, banking/mortgage servicing software, and Adobe Acrobat.
Physical and Mental Requirements
Regularly required to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions.
Ability to lift or move up to 25 pounds occasionally.
Close mental and visual attention needed for preparing and analyzing data, accounting duties, using a computer terminal, and extensive reading.
Environmental Conditions Work is performed in a typical office environment; no exposure to adverse environmental conditions.
Benefits
Paid Time Off
Birthday / Floating Holiday Time Off
Medical, Dental and Vision Insurance
Short-Term and Long-Term Disability Insurance
Accident Insurance
Flexible Spending and Health Savings Accounts
Company Paid Life Insurance
401(k) with Matching (5%)
Employee Stock Option Plan
Tuition Reimbursement
Opportunities For Advancement
Employee Discounts
The base pay range for this position is $20.00 - $25.00 per hour. Exact offers will be determined based on job-related knowledge, skills, and experience.
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