Burke Porter, an Ascential Technologies Brand
Assistant Technical Customer Service Manager
Burke Porter, an Ascential Technologies Brand, Grand Rapids, Michigan, us, 49528
Assistant Technical Customer Service Manager
Grand Rapids, MI • $24.00-$30.00 per hour
Overview Assistant Technical Customer Service Manager role based in Grand Rapids, MI. Salary range provided: $24.00-$30.00 per hour.
Responsibilities
Support performance evaluations and provide feedback to team members.
Aid in recruitment and resource planning based on department needs.
Contribute to strategic marketing and sales plans for service support and component parts.
Monitor and track key performance indicators for customer service operations.
Assist in reviewing trip reports, expenses, RFQs, and proposals.
Ensure adherence to established procedures and quality standards.
Provide outstanding customer support, ensuring timely resolutions to service issues.
Assist in managing departmental budgets and resource allocation.
Work with product teams to refine service processes and ensure effective knowledge transfer.
Assist in managing staffing resources to ensure uninterrupted customer service.
Act as a knowledge and experience resource for the team.
Promote team-building activities and coaching efforts.
Assist in communicating safety protocols, BAAN training, quality standards, and company policies.
Support training initiatives, ensuring new hires receive comprehensive orientation.
Qualifications
Bachelor’s degree in Business or Engineering is preferred
3-5 years of progressive customer service experience
Strong knowledge of Microsoft applications, especially Word and Excel
Good communication skills: written, verbal and listening; good interpersonal skills
Ability to work effectively under pressure
Dependable self-starter with leadership skills
Detail-oriented and organized
Good problem-solving skills
Strong mechanical and electrical background required
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Machinery Manufacturing
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Overview Assistant Technical Customer Service Manager role based in Grand Rapids, MI. Salary range provided: $24.00-$30.00 per hour.
Responsibilities
Support performance evaluations and provide feedback to team members.
Aid in recruitment and resource planning based on department needs.
Contribute to strategic marketing and sales plans for service support and component parts.
Monitor and track key performance indicators for customer service operations.
Assist in reviewing trip reports, expenses, RFQs, and proposals.
Ensure adherence to established procedures and quality standards.
Provide outstanding customer support, ensuring timely resolutions to service issues.
Assist in managing departmental budgets and resource allocation.
Work with product teams to refine service processes and ensure effective knowledge transfer.
Assist in managing staffing resources to ensure uninterrupted customer service.
Act as a knowledge and experience resource for the team.
Promote team-building activities and coaching efforts.
Assist in communicating safety protocols, BAAN training, quality standards, and company policies.
Support training initiatives, ensuring new hires receive comprehensive orientation.
Qualifications
Bachelor’s degree in Business or Engineering is preferred
3-5 years of progressive customer service experience
Strong knowledge of Microsoft applications, especially Word and Excel
Good communication skills: written, verbal and listening; good interpersonal skills
Ability to work effectively under pressure
Dependable self-starter with leadership skills
Detail-oriented and organized
Good problem-solving skills
Strong mechanical and electrical background required
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Machinery Manufacturing
Referrals increase your chances of interviewing at Burke Porter, an Ascential Technologies Brand by 2x
Get notified about new Technical Customer Service Manager jobs in
Grand Rapids, MI .
#J-18808-Ljbffr