The Hongkong and Shanghai Hotels, Limited
Reservations Agent
The Hongkong and Shanghai Hotels, Limited, Beverly Hills, California, United States, 90211
Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking a Reservations Agent who possesses a genuine warmth and sense of hospitality.
What We Offer
Work for an award-winning luxury hotel group
Learn and grow within a diverse multi-outlet property
Exceptional benefits package
Key Accountabilities
Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
Book room reservations while focusing on maximizing room revenue and average rate.
Handle all special reservations, to include V.I.P. reservations, packages, and discounts.
General Requirements
Strong communication skills while remaining positive, organized, and professional
An open and flexible schedule with the ability to work on the weekends and holidays while being reliable
Experience in customer service in a luxury hotel or other luxury customer service environment
Proficient in Opera, Outlook, Excel, and Word systems a plus
Benefits We Offer
100% company-paid medical, dental and vision coverage
Paid time off
Complimentary employee meals
Complimentary car parking (onsite)
Complimentary bicycle parking (onsite)
Bus transit reimbursement
Complimentary uniform laundering
Discounted and complimentary room nights at The Peninsula Hotels
50% restaurant discount
Retirement plan with 4% company match
We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The pay rate for this position is $26.50 per hour.
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What We Offer
Work for an award-winning luxury hotel group
Learn and grow within a diverse multi-outlet property
Exceptional benefits package
Key Accountabilities
Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
Book room reservations while focusing on maximizing room revenue and average rate.
Handle all special reservations, to include V.I.P. reservations, packages, and discounts.
General Requirements
Strong communication skills while remaining positive, organized, and professional
An open and flexible schedule with the ability to work on the weekends and holidays while being reliable
Experience in customer service in a luxury hotel or other luxury customer service environment
Proficient in Opera, Outlook, Excel, and Word systems a plus
Benefits We Offer
100% company-paid medical, dental and vision coverage
Paid time off
Complimentary employee meals
Complimentary car parking (onsite)
Complimentary bicycle parking (onsite)
Bus transit reimbursement
Complimentary uniform laundering
Discounted and complimentary room nights at The Peninsula Hotels
50% restaurant discount
Retirement plan with 4% company match
We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The pay rate for this position is $26.50 per hour.
#J-18808-Ljbffr