Universal Balancing (now part of Burke Porter, an Ascential Technologies Company)
Assistant Technical Customer Service Manager
Universal Balancing (now part of Burke Porter, an Ascential Technologies Company), Grand Rapids, Michigan, us, 49528
Overview
Assistant Technical Customer Service Manager role at Universal Balancing (now part of Burke Porter, an Ascential Technologies Company). Responsibilities
Support performance evaluations and provide feedback to team members. Aid in recruitment and resource planning based on department needs. Contribute to strategic marketing and sales plans for service support and component parts. Monitor and track key performance indicators for customer service operations. Assist in reviewing trip reports, expenses, RFQs, and proposals. Ensure adherence to established procedures and quality standards. Provide outstanding customer support, ensuring timely resolutions to service issues. Assist in managing departmental budgets and resource allocation. Work with product teams to refine service processes and ensure effective knowledge transfer. Assist in managing staffing resources to ensure uninterrupted customer service. Act as a knowledge and experience resource for the team. Promote team-building activities and coaching efforts. Assist in communicating safety protocols, BAAN training, quality standards, and company policies. Qualifications
Bachelor’s degree in Business or Engineering is preferred Should have at least 3-5 years of progressive customer service experience Must have strong knowledge of Microsoft applications, especially Word and Excel Good communication skills: written, verbal and listening, good interpersonal skills Ability to work effectively under pressure Dependable self-starter, exhibits leadership skills Detail-oriented and organized Good problem-solving skills Strong mechanical and electrical background required Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Assistant Technical Customer Service Manager role at Universal Balancing (now part of Burke Porter, an Ascential Technologies Company). Responsibilities
Support performance evaluations and provide feedback to team members. Aid in recruitment and resource planning based on department needs. Contribute to strategic marketing and sales plans for service support and component parts. Monitor and track key performance indicators for customer service operations. Assist in reviewing trip reports, expenses, RFQs, and proposals. Ensure adherence to established procedures and quality standards. Provide outstanding customer support, ensuring timely resolutions to service issues. Assist in managing departmental budgets and resource allocation. Work with product teams to refine service processes and ensure effective knowledge transfer. Assist in managing staffing resources to ensure uninterrupted customer service. Act as a knowledge and experience resource for the team. Promote team-building activities and coaching efforts. Assist in communicating safety protocols, BAAN training, quality standards, and company policies. Qualifications
Bachelor’s degree in Business or Engineering is preferred Should have at least 3-5 years of progressive customer service experience Must have strong knowledge of Microsoft applications, especially Word and Excel Good communication skills: written, verbal and listening, good interpersonal skills Ability to work effectively under pressure Dependable self-starter, exhibits leadership skills Detail-oriented and organized Good problem-solving skills Strong mechanical and electrical background required Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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