Navy Region Naval District Washington Fleet and Family Readiness (FFR)
Restaurant and Catering FOH Supervisor
Navy Region Naval District Washington Fleet and Family Readiness (FFR), Annapolis, Maryland, United States, 21403
Restaurant and Catering FOH Supervisor
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Navy Region Naval District Washington Fleet and Family Readiness (FFR)
Summary The Retail Dining Front of the House Supervisor supervises day‑of a la carte operations, which includes on‑site FOH staff, set‑up, execution, and tear‑down of the operation/event. She stays in contact with the host (on‑site contact) and/or member/guest to ensure the highest guest satisfaction possible. All duties are performed in accordance with applicable laws and regulations as well as NABSD Retail Dining and Hospitality policies, practices and procedures.
Duties
Execute day‑to‑day operations for designated à la carte locations according to Retail Dining FOH Manager specifications and location‑specific SOPs. Execute banquet events according to Banquet Event Order specifications.
Oversee/prepare staff assignments to include set‑up, service, tear‑down and side work. Confirm all FOH service staff are in proper uniform, presenting a clean and professional image.
Communicate with Managers, kitchen, logistics, and inventory staff to coordinate execution according to specifications. Confirm reservations for The Alley restaurant and Member featured events as needed; communicate floor plans and ensure room preparation is accurate.
Acknowledge, greet, and thank all members and guests, and ensure client satisfaction by communicating with the members/guests throughout the day. Investigate and resolve complaints regarding food and beverage quality and/or service. Resolve guest complaints within scope of authority; otherwise refer to appropriate management.
Maintain ambiance by controlling lighting, background music, linen service, glassware, dinnerware, utensils, and placement; monitor customer‑facing chill boxes, merchandisers, and condiment counters; monitor food presentation and service. Assist FOH/BOH staff by refilling drinks, delivering food, bussing tables, bar support, barista support, etc.
Settle cash bars, manage revenue, and manage inventory by properly completing banquet post‑function reports, bar inventory sheets, and a la carte inventory sheet at the conclusion of the event and submit to Catering Account Executive or Inventory Specialist.
Adhere to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests. Must understand and be able to train on alcohol awareness procedures such as proper pouring, accountability and proper cut‑off procedures. Must be C.A.R.E Trained.
Maintain a safe, secure, legal, and healthy work environment by following and enforcing sanitation, quality of food preparation and service standards and procedures; conforming to the regulations of the alcoholic beverage commission.
Conditions of Employment
Must obtain and maintain a Secret security clearance – requires 18 years of age.
Males born after December 31, 1959 must be registered for Selective Service.
Verification of employment eligibility in the United States is required.
Probationary period: flexible employees are employed based on the needs of the business.
U.S. Citizenship is required for Tier 3 Positions.
Must understand and communicate in English.
Qualifications (KSAs)
Application must include narratives for each knowledge, skill, and ability, using specific examples.
Incumbent must meet one of the following requirements: completed five (5) years of education beyond high school; or possess four (4) years of specialized experience in the catering or hospitality industry; or have one (1) year of specialized experience equivalent to the GS‑5 or NF‑3 level in federal service. Education in Hotel and Restaurant Management or a closely related field is preferred.
Demonstrated ability to lead and supervise a diverse workforce. Experience planning, managing, or supervising catered events is preferred.
Proven excellence in customer service and hospitality management; comprehensive knowledge of food and beverage preparation, industry service standards, guest relations, and etiquette.
Must be self‑motivated and capable of working independently. Strong organizational and communication skills, with keen attention to detail, are required.
Additional Information Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Applications received after Noon on the closing date listed above will not be considered. Some positions have special requirements; in these cases, selection is tentative pending satisfactory completion of said requirements. Applicants may be required to provide proof of education, complete a pre‑hire health screening, etc. All selections are contingent on obtaining satisfactory employment reference checks.
We are an E‑Verify participant. Applicants will be required to submit a federal government background check. As a condition of employment, the selectee will be required to participate in direct deposit as specified in the negotiated agreement. Occupants of this position must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct.
EEO Statement DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non‑merit factor. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case‑by‑case basis.
Benefits A career with the U.S. government provides a comprehensive benefits package, including Medical, Dental, Life, and Long‑Term Disability Insurance; Health Savings Account (HSA); Flexible Spending Account (FSA); Automatic Retirement Enrollment, 401(k), Roth 401(k), and 401(k) Loan options; and Paid Vacation and Sick Leave Accrual. Eligibility depends on full‑time, part‑time, or intermittent status. Contact the hiring agency for more information on specific benefits.
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at
Navy Region Naval District Washington Fleet and Family Readiness (FFR)
Summary The Retail Dining Front of the House Supervisor supervises day‑of a la carte operations, which includes on‑site FOH staff, set‑up, execution, and tear‑down of the operation/event. She stays in contact with the host (on‑site contact) and/or member/guest to ensure the highest guest satisfaction possible. All duties are performed in accordance with applicable laws and regulations as well as NABSD Retail Dining and Hospitality policies, practices and procedures.
Duties
Execute day‑to‑day operations for designated à la carte locations according to Retail Dining FOH Manager specifications and location‑specific SOPs. Execute banquet events according to Banquet Event Order specifications.
Oversee/prepare staff assignments to include set‑up, service, tear‑down and side work. Confirm all FOH service staff are in proper uniform, presenting a clean and professional image.
Communicate with Managers, kitchen, logistics, and inventory staff to coordinate execution according to specifications. Confirm reservations for The Alley restaurant and Member featured events as needed; communicate floor plans and ensure room preparation is accurate.
Acknowledge, greet, and thank all members and guests, and ensure client satisfaction by communicating with the members/guests throughout the day. Investigate and resolve complaints regarding food and beverage quality and/or service. Resolve guest complaints within scope of authority; otherwise refer to appropriate management.
Maintain ambiance by controlling lighting, background music, linen service, glassware, dinnerware, utensils, and placement; monitor customer‑facing chill boxes, merchandisers, and condiment counters; monitor food presentation and service. Assist FOH/BOH staff by refilling drinks, delivering food, bussing tables, bar support, barista support, etc.
Settle cash bars, manage revenue, and manage inventory by properly completing banquet post‑function reports, bar inventory sheets, and a la carte inventory sheet at the conclusion of the event and submit to Catering Account Executive or Inventory Specialist.
Adhere to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests. Must understand and be able to train on alcohol awareness procedures such as proper pouring, accountability and proper cut‑off procedures. Must be C.A.R.E Trained.
Maintain a safe, secure, legal, and healthy work environment by following and enforcing sanitation, quality of food preparation and service standards and procedures; conforming to the regulations of the alcoholic beverage commission.
Conditions of Employment
Must obtain and maintain a Secret security clearance – requires 18 years of age.
Males born after December 31, 1959 must be registered for Selective Service.
Verification of employment eligibility in the United States is required.
Probationary period: flexible employees are employed based on the needs of the business.
U.S. Citizenship is required for Tier 3 Positions.
Must understand and communicate in English.
Qualifications (KSAs)
Application must include narratives for each knowledge, skill, and ability, using specific examples.
Incumbent must meet one of the following requirements: completed five (5) years of education beyond high school; or possess four (4) years of specialized experience in the catering or hospitality industry; or have one (1) year of specialized experience equivalent to the GS‑5 or NF‑3 level in federal service. Education in Hotel and Restaurant Management or a closely related field is preferred.
Demonstrated ability to lead and supervise a diverse workforce. Experience planning, managing, or supervising catered events is preferred.
Proven excellence in customer service and hospitality management; comprehensive knowledge of food and beverage preparation, industry service standards, guest relations, and etiquette.
Must be self‑motivated and capable of working independently. Strong organizational and communication skills, with keen attention to detail, are required.
Additional Information Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Applications received after Noon on the closing date listed above will not be considered. Some positions have special requirements; in these cases, selection is tentative pending satisfactory completion of said requirements. Applicants may be required to provide proof of education, complete a pre‑hire health screening, etc. All selections are contingent on obtaining satisfactory employment reference checks.
We are an E‑Verify participant. Applicants will be required to submit a federal government background check. As a condition of employment, the selectee will be required to participate in direct deposit as specified in the negotiated agreement. Occupants of this position must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct.
EEO Statement DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non‑merit factor. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case‑by‑case basis.
Benefits A career with the U.S. government provides a comprehensive benefits package, including Medical, Dental, Life, and Long‑Term Disability Insurance; Health Savings Account (HSA); Flexible Spending Account (FSA); Automatic Retirement Enrollment, 401(k), Roth 401(k), and 401(k) Loan options; and Paid Vacation and Sick Leave Accrual. Eligibility depends on full‑time, part‑time, or intermittent status. Contact the hiring agency for more information on specific benefits.
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