TravelNet Solutions
Employer Industry: Hospitality Technology Solutions
Why consider this job opportunity
Salary up to $70,000
Unlimited access to professional training and development
Flexible Paid Time Off and a flexible work environment
Health Savings Account with up to a $2,000 annual match and wellness program incentives
Opportunity to work with a dynamic, collaborative team that values innovation and growth
Comprehensive medical, dental, and vision coverage along with additional perks like free snacks and quarterly gifts
What to Expect (Job Responsibilities)
Serve as the primary point of contact for customers, managing adoption and overall success journey
Drive customer retention by understanding client goals and delivering tailored solutions
Conduct regular check-ins, business reviews, and product feedback sessions with clients
Collaborate with cross-functional teams to resolve customer issues and ensure smooth ticket resolution
Assist customers with contract negotiations, renewals, and service optimization
What is Required (Qualifications)
Previous experience working in a SaaS organization
Background in Account Management or Customer Success
Bachelor’s degree and/or 3+ years of directly related experience
Working knowledge of the vacation rental or short-term rental industries
Demonstrated ability to work with executive-level clients and excellent communication skills
How to Stand Out (Preferred Qualifications)
Project management experience in the hospitality industry
Passion for client service with a desire for continuous improvement
Highly organized with strong time management and prioritization skills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $70,000
Unlimited access to professional training and development
Flexible Paid Time Off and a flexible work environment
Health Savings Account with up to a $2,000 annual match and wellness program incentives
Opportunity to work with a dynamic, collaborative team that values innovation and growth
Comprehensive medical, dental, and vision coverage along with additional perks like free snacks and quarterly gifts
What to Expect (Job Responsibilities)
Serve as the primary point of contact for customers, managing adoption and overall success journey
Drive customer retention by understanding client goals and delivering tailored solutions
Conduct regular check-ins, business reviews, and product feedback sessions with clients
Collaborate with cross-functional teams to resolve customer issues and ensure smooth ticket resolution
Assist customers with contract negotiations, renewals, and service optimization
What is Required (Qualifications)
Previous experience working in a SaaS organization
Background in Account Management or Customer Success
Bachelor’s degree and/or 3+ years of directly related experience
Working knowledge of the vacation rental or short-term rental industries
Demonstrated ability to work with executive-level clients and excellent communication skills
How to Stand Out (Preferred Qualifications)
Project management experience in the hospitality industry
Passion for client service with a desire for continuous improvement
Highly organized with strong time management and prioritization skills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr